2005
I don't even consider all three of those combined to be as important as the restoration of the original Tiki Room.
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WDW Fan Base Initiative
- Thread starter devoy1701
- Start date
2005
I don't even consider all three of those combined to be as important as the restoration of the original Tiki Room.
I have been trying to follow this as closely as I can so forgive me if this is incorrect. From what I understand one of the main features of the site will be a check list of sorts that keep up with attraction effects and if they are working. Personally I love the idea. As a skeptic I love the facts only, no opinion approach. The question/suggestion is two fold.
First is who gets to edit it? If it is open to the public you do have a greater chance to have more complete up to date information, but you do open yourself to fraud and for want of a better term stupid people who do not know what they are doing. (ie wikipedia) For this aspect you are kind of stuck between Scylla and Charybdis. The only remedy I see is having a dedicated group of people you can trust that can get to the parks daily and go through a check list.
The last thing is the simplest. (Well simplest to say. Implantation could be rather tricky) If you are going to try and do real time reporting I would highly recommend having a phone app with a simple, working, not working, in order of appearance check list. It also might be a good idea to use the GPS features of the phones as a security measure. This way some teenager, with nefarious intent, on their couch in Scranton can not fill out reports on BTMRR. Come to think of it a GPS enabled app might help to solve the first problem of fraud if it is the only way to enter in data. At least then you know the person is in the parks and not simply at their PC checking everything as not working for no other reason than to elevate their status with their friends.
First is who gets to edit it? If it is open to the public you do have a greater chance to have more complete up to date information, but you do open yourself to fraud and for want of a better term stupid people who do not know what they are doing. (ie wikipedia) For this aspect you are kind of stuck between Scylla and Charybdis. The only remedy I see is having a dedicated group of people you can trust that can get to the parks daily and go through a check list.
The last thing is the simplest. (Well simplest to say. Implantation could be rather tricky) If you are going to try and do real time reporting I would highly recommend having a phone app with a simple, working, not working, in order of appearance check list. It also might be a good idea to use the GPS features of the phones as a security measure. This way some teenager, with nefarious intent, on their couch in Scranton can not fill out reports on BTMRR. Come to think of it a GPS enabled app might help to solve the first problem of fraud if it is the only way to enter in data. At least then you know the person is in the parks and not simply at their PC checking everything as not working for no other reason than to elevate their status with their friends.
DL and WDW might be owned by the same company and appear to be near identical business but they are 2 very different animals. What works at one does not necessary work at the other. The big difference at DL is you have/had a very large, centrally located, dedicated fan base that was willing to close their wallets. Said group could make and live up to a threat and DL would feel it in the checking account. The same thing does not exist at WDW. The only hope that you have at WDW is to try and create such a fan base by educating the casual guests and/or appealing to the decision makers who still take pride in the product they produce more than the quarterly P&L statements.
jakeman
Well-Known Member
Don't you see that is just an opinion and easily dismissible? :shrug:
It seems like people are starting to come around to the idea and understanding that a full frontal assult is not the way to go here and that just because Disneyland was able to do it, it might not be the best approach with WDW. I'm surprised that in only 48 hours a fair amount of people are agreeing with that sentiment.
As per Yoda's suggestions above...I hear what your saying about the wiki format, but I think it's a strict template along the lines of find your attraction then input "what effect, what's wrong, when did you notice it" could severely cut down on the amount of false information inputted. I also thing that a "Submitted by" and "verified by" field could help here.
I also really like the App idea.....soooo.....do any Amateur App Developers want to join the cause? :lookaroun
As per Yoda's suggestions above...I hear what your saying about the wiki format, but I think it's a strict template along the lines of find your attraction then input "what effect, what's wrong, when did you notice it" could severely cut down on the amount of false information inputted. I also thing that a "Submitted by" and "verified by" field could help here.
I also really like the App idea.....soooo.....do any Amateur App Developers want to join the cause? :lookaroun
sublimesting
Well-Known Member
It would be nice to have a rating system of what broken effect/missing light bulb is most troubling to people. This way it would not be a muddled mess of fix/fix that that no one (at WDW) wants to wade through. But if they look and say: "OK, Wow, 33,000 people are concerned about the yeti not working vs. 10 that noticed a missing lightbulb." it would carry more weight.
Also possibly a way to note how much said problem affects their experience on a scale of 1-5, or whether it will stop them from riding that ride.
See where I am coming from? I work in the field of QA. Companies want hard numbers and metrics to deal with, not anectodes and complaints. They want to see how the bottom line is affected if at all. What the percentage of unsatisified guests is and how it affects their cash flow.
The general number is 1 unsatisifed guest is equal to 12 satisified guests. The reason why is an unhappy person is going to bi tch to everyone they see whilst a satisified person may only discuss their experience with a few friends.
Also possibly a way to note how much said problem affects their experience on a scale of 1-5, or whether it will stop them from riding that ride.
See where I am coming from? I work in the field of QA. Companies want hard numbers and metrics to deal with, not anectodes and complaints. They want to see how the bottom line is affected if at all. What the percentage of unsatisified guests is and how it affects their cash flow.
The general number is 1 unsatisifed guest is equal to 12 satisified guests. The reason why is an unhappy person is going to bi tch to everyone they see whilst a satisified person may only discuss their experience with a few friends.
Security is gong to need to be in place from the day of launch. The harsh reality is there will be people that will to try and derail this for no other reason other than they can. If you start out with a bad data set you are done.
What I would suggest is that for the sake of simply avoiding fraud would first be the obvious thing of creating an account much like you do on this site. Second would be some sort of a verification process. This would be a simple set of human eyes looking over the data. You could do this for a particular period of time until a member proves that they are on the up and up. Lastly there will have to be some sort of automated review that will flag conflicting reports for review (ie 2 reports taken a few minutes apart with one showing an effect working and the other not).
Needless to say keeping the data both current and accurate is essential and will be a Herculean task.
Patrick_Ears
Well-Known Member
I would go for more of the big stuff... as in something not working on a ride.
NewfieFan
Well-Known Member
But "big stuff" is relative! What's big to you is not big to someone else. My husband couldn't care less about the AAs not working on Splash b/c he doesn't ride it. However he enjoys a nice stroll up Main Street when the sun goes down and a few missing light bulbs would bother him more than the AA not working on Splash.
If you're going to report maintenance issues... you kind of need to report all of them. Every guest has a different experience at WDW and you would need to cover most areas to appeal to most guests!
plaz10
Well-Known Member
I agree with newiefan. I'd just put all ride issues into category by park and then by sub "land" or area. Then you can see all the issues at (for example) Magic Kingdom. If I see a link that Stitch's Great Escape is having an issue - I won't click on it, we never waste our time there. But if I see that Haunted Mansion is having issues, then I'll definitely click that link!
That way I don't have to sort through BS about some attraction I don't care about and can just look at what is important to me and others can look at just what is important to them.
That way I don't have to sort through BS about some attraction I don't care about and can just look at what is important to me and others can look at just what is important to them.
Buried20KLeague
Well-Known Member
I have no axe to grind with you. You're just some anonymous guy posting on a message board... Just like I am.
Your suggestion struck a nerve with me. Just like the folks who post things like "I love Disney, and I'm okay with everything they do, no matter what. They're not perfect. I love them anyway!". That's not what you were saying, obviously... I'm just saying it struck the same nerve as when I read that sort of thing.
I just personally can think of no universe where it would make sense to pass a hat around and ask Disney to use the money to fix something they own, no matter the motive.
I would much rather you all pass the hat around and toss it my way. I'd be perfectly okay with using that money to replace the decking around my hot tub that I've been meaning to get to for a year now.
My first response questioning your suggestion was what I was going to leave it at, and wait for an explanation from you. But when you didn't "get" what I was asking, I spelled it out.
If your intention was to suggest to do that as a PR move (as opposed to thinking they'd need it or appreciate it) then I can see more where you're coming from, and I apologize. I still think it's a horrible idea, but I apologize for the harsh reaction.
Buried20KLeague
Well-Known Member
Think about it from the "average guest's" point of view. What is going to drive them to the site more:
1. Going to the site to see what the "effects watch team" has noticed is or isn't currently working
OR...
2. Going on Splash Mountain and seeing hopping brer rabbit working, and thinking "ooh! I wonder if anyone has updated the effect site!! Maybe I'll go there right after the ride and see if I can be the first to update the effect!
I think, BY FAR, the better scenario is the second one. I think after thinking about it more, Yoda (I think is the one who said it) was right... An app that is GPS activated that can only be used to edit while in the park would REALLY be cool. And maybe there's a web viewable version of the exact same thing, but it's not user-edited.
I could see riding Splash with the app in hand, and just ticking off as I went what was and wasn't working. That could be fun, actually... If I'm going to ride it 3 times in a day for example, twice I could just relax and take it all in, and once I could ride it with app in hand and a more critical eye.
I think you're right... That policing would be a chore... But I still think it'd be worlds easier than trying to keep it all up to date yourself.
EDIT TO ADD: If you did an app that was GPS enabled and could be used for editing AND a viewable website with the same information, I would think that you could plaster all over the website that the app can be used to help update effects, and would help sell the app. I'd pay $.99 to be able to help keep things up to date. For sure.
njDizFan
Well-Known Member
The suggestions and comments so far about our initiative, have been very helpful and constructive. The thing that really needs to be ironed out before going much further is the Wiki idea. The ability to have a large number of people send us details and pictures is a great advantage. Verification, updating and analysis will be a great challenge.
Also, as stated, the ability to be unbias and somewhat uncompromising is of utmost importance. We need to detail the issues, and bring them into the conciousness of the Disney fan. Finger pointing and name calling will compromise the integrity of the sites mission.
Also, as stated, the ability to be unbias and somewhat uncompromising is of utmost importance. We need to detail the issues, and bring them into the conciousness of the Disney fan. Finger pointing and name calling will compromise the integrity of the sites mission.
When talking about a public endeavour, as the proposed one is, you damn well better care. Because if people think negatively about you, they will think negatively about what you write, and what you do.
What's the point of making an effort if people think that you're an ______ the whole time, and won't take what you say seriously?
Anonymity on the internet doesn't exist anymore- who you are here reflects who you are in real life.
How ironic. I have an MBA in International Marketing and an MA in Advertising.
njDizFan
Well-Known Member
OK, I'm sorry, but I have to ask: What is SWOT?
When I was young, it was a TV show about police special forces.
(Oops, sorry, that was SWAT.)
MickeyPeace
Well-Known Member
Yes it would be a PR move. Of course I don't think TDO needs it or will appreciate it. It would draw attention to something that needs to be fixed and if the guests have gone that far how can TDO ignore it and not fix it. It would call out management to put the guests first as they should be doing.
Your way is also effective. Just don't go there anymore. Stop spending money at WDW. But you are here on this board and part of the discussion so you must either still be spending money at WDW or want to.
Everyone who is part of this group should also be part of a letter writing campaign to certain individuals at TDO in order to directly address these issues and give TDO awareness and the chance to respond.
As I stated, these are ideas that are outside of the box. There is a part of me that always thinks that way.
Also there are some changes going on in the company with Al Weiss retiring and the switching of presidents of Epcot and Hollywood. Maybe some of the dead wood will soon be shaken out of the tree. Maybe it's just a matter of waiting it out for good changes that are already about to come.
Apology accepted and peace out. :animwink: