Rude Cast Members?

Bretsyboo

New Member
I work at the Haunted Mansion at WDW and I'd like to give a few comments here.

1.There is never a reason to take a rude tone with a guest; you should always keep your cool. That said I forgive people who occasionaly feel the need to stop being so civil when encountered with guests who won't listen to reason.

2.There is of course, one other exception to the when a CM can be rude rule...and of course that is when you work at the haunted mansion :)

3.As far as fastpass goes, CM's are following rules that they are trained on. The ratio is 16 fastpass guests to a family of 4 (It's not the same as 4 to 1, I'll explain the weird termanology later if needed) but that's just what we are trained on...realistically there are other needs. If a fastpass line is huge merge will be told basically to drain the line and move up to 20 to a family of 4 or 25 to a family of 4. It's not their fault, they have no vendetta against standbye guests, but the guests will take it out on the merge person whole heartedly.

4.As far as height requirements go...to let in anyone shorter is an extreme nono, if a child is on the line it is up to the CM's discression. CM's are constantly rotating (I didn't see if you thought it was the same person) so if it was someone new to the position, what another CM was willing to do holds no water. If it is your job to check height, and a manager sees a shorter kid that has gotten by you...you can pretty much count on being fired.

5.As far as fastpass return clocks go, it's time to dispel a little myth about every clock being equal. The clocks actually break all of the time. There was a time when CM's were encouraged to use their own watches set to Disney time and many still follow this proceedure. I understand how it can be very frustrating to a guest to have to wait until an inseen clock says when to go.

6.Foreign guests are potentially my favorite. Those with special needs be it with language or physical KNOW that they have special needs and therefore they are always on the lookout for information from where do I park my stroller to what is expected of me right now. Of course those that don't follow this patter give those that do an especially bad name because it can be more difficult to get someone on the right path. Still it is very gratifying to be able to somehow get a deaf persons attention, very poorly do l;imited sign language, and have them quickly and easily understand...as opposed to those who could easily understand the english coming out of my mouth, if only they bothered to listen to it :)

7.Where is the bad guest post? Oh the stories I could tell, think of how many CM's you run across in a typical day...200 at the most? 200 that are trained to deal with guest situations? At the haunted mansion I can deal with as many as 200 guests in 5 minutes every single day, so yeah I've got a good vault of bad guest stories.

8.I want to thank you all, I don't post on boards much but I occasionally surf them and of course this topic caught my eye. There are many boards out there that down down down CM's as being horrible even if they don't understand what a particular job is, but here at this site in a thread dedicated to the lesser of Disneys cast members most everyone here has been very fair and understanding, and in all honesty after some of the other stuff I have read at other places I was blown away.
 

darthdarrel

New Member
Re: Re: Re: CA VS FL

Originally posted by DMC-12
Communism :confused: c'mon Darrell....

If you had a choice.....

Would, you rather live in getto white trash america with pink plastic flamingos, and trailer folk, trash strewn everywhere, a 1981 AMC station wagon up on cinder blocks,... with no restrictions at all.... NO OFFENCE TO ANYONE or anything!!! I am using this as an example... and this is the best I could do.

or...

A Planned community (Celebration) where everything is neat, tidy, and in order, with a few restrictions?

I would go for the 2nd one :) :wave:
I`m sorry Jer, but Celebration is rediculous! Like I said, If I`m going to take 20-30 years paying for a 150 to 500,000 dollar home and I want it to be white with Peach trim, by god It`s going to be white with Peach trim and no Home association had better not try and tell me other wise!
 

DMC-12

It's HarmonioUS, NOT HarmoniYOU.
Re: Re: Re: Re: CA VS FL

Originally posted by The Mom
Hey! I have pink plastic flamingos! (At least until the painters get them down for me; my neighbor must have had help with that one.)

And an old clunker (my daughter's )outside...but at least it's in the service alley way.


Again... it was an example to show the contrast... not to bash, flame ...etc...


...and I ment no harm :(


nor was I pointing fingers at the pink flamingo community. :lol: :p :wave:
 

barnum42

New Member
Re: Re: CA VS FL

Originally posted by darthdarrel
Just a word of advise! Celebrations rules are borderline communism!
I thought it sounded like a great idea to actually live in Disney property, but When I researched it,OMG! You can`t even paint your house the color you want to paint it. No basketball hoops and you can`t even put fountains or statues in your yard without permission from Disney.:eek:

The UK is not a communist state, but alterations to you home have to be given the OK by local government. Not so much from a big brother perspective, but to ensure changes to structure are safe and also they fit with the area. We have a lot of historic buildings here and consider it a good idea to keep their historic beauty intact.
 

darthdarrel

New Member
Re: Re: Re: CA VS FL

Originally posted by barnum42
The UK is not a communist state, but alterations to you home have to be given the OK by local government. Not so much from a big brother perspective, but to ensure changes to structure are safe and also they fit with the area. We have a lot of historic buildings here and consider it a good idea to keep their historic beauty intact.
Oh we have to get permits if we change the structure of our house also, I have no problem with that. What I have a problem with is having someone tell me I can only paint my house say GREEN, when I hate green. Or if Say I want to paint my house White with peach trim, but I can`t because I can only paint my house green. Or someone telling me I can`t put a statue of say an angel or a dolphin in my front lawn. That`s what I object to.
 

WDWFREAK53

Well-Known Member
Darrel...my parent's house is in a development...we can paint it different colors...but there is a chosen color spectrum that we must choose from...which, was chosen by the landowners and the owner of the full development. (6 lots of land when they bought it...and the 6 buyers and the development owner sat down and chose the colors...so if anyone leaves and a new owner buys the house...they must still follow suit and choose from the spectrum) No boats can be on property that is visible from the street, no unregistered vehicles on property, and there are few minor things.

The color thing is to keep with the theme...for instance, a historical area will most likely make you paint your house white or keep brick...to keep the house true to its historical roots. Honestly...if you were in a development with all beautiful homes that all "jive" together...and then there was a bright blue one with green shudders in the middle of the mess...it just wouldn't look right and it would devalue the surrounding houses. (People wouldn't want to live next to an eyesore)

In most cases...if you have a problem and it's a "color" issue...take it to a board and state your case and if it's not too "obscure", chances are they will stretch the "rules" a little.
 

MouseMadness

Well-Known Member
Originally posted by disneyisbest
I think I will come back and read these when I have more time.

Indeed! I'm very curious as to how it went from rude cast members to this! :lol: We can drift ANY thread! MUA HA HA HA
 

Erika

Moderator
Just for you, Jer
 

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mkymaus

Account Suspended
My encounter with a rude cast member was this past trip in October 2003. Entering Epcto via the International Gateway on Halloween with my daughter on our way to MNSSHP via the monorail....we were told we could NOT be allowed into the part in costume!!!! What the.......!!

I said what? She said we are not allowing anyone with costumes in. I said, what about the children...she said they are allowed. Now mind you we were NOT in a full out costume. We had on grass skirts (shorts underneath) and a tee shirt- hardly a costume by any means....she said we needed to use other forms of transportation like the bus. I told her, listen...I am paying blah, blah, blah per night at the Beach Club, I AM going through EPCOT to get to the MK via the monorail whether she likes it or not, I told her to get her supervisor on the phone, cause ____*t was gonna hit the fan....she got on the phone and 2 minutes later...we were allowed through. What the heck was up with that!!! I could see if we were in some all out costume with masks etc...or even offensive costumes....but heck all I really needed to do was take off the skirt and I wasnt in costume anymore....so really it was a dumb move on her part to agrivate a PAYING GUEST with stupidity!! I wonder where they get these people sometimes-or maybe she just left her brains along with her Disney attitude at home that day.

I did get her name and I did report the incident at Guest Services...cause I was ed. Now mind you..on the other hand when something nice happens via a cast member I report that as well.....

i.e June 2003, my 8 year old left his new Mickeyt visor ($15.00) at Innovensions...we go back 1/2 hour later, spoke with cast member and we couldnt find it....he said go to Lost and Found and if its not there come back...we did and he gave us a voucher for a free visor!!!! I was so amazed!! I wrote down his name and worker number and reported the kindness to Guest Services..and also wrote a letter to Disney to comend him for his kind act.

With to bad come the good...IMO, both need to be reported to Disney, so those who are stupid get corrected and those who go beyond the call of duty get recongnized.

Thanks Justin!!!!!!

:king:
 

mkt

When a paradise is lost go straight to Disney™
Premium Member
Originally posted by mkymaus
With to bad come the good...IMO, both need to be reported to Disney, so those who are stupid get corrected and those who go beyond the call of duty get recongnized.

Disney's correction method is currently firing the CM, in a job market that doesn't have many other jobs... so ya. And Dsney's recognition method is just not telling the CM... normally.

Why don't people just TELL the CM they felt that they were being rude. It cuts out the middleman that way, and you may get an apology on the spot
 

mkymaus

Account Suspended
Originally posted by mkt
Disney's correction method is currently firing the CM, in a job market that doesn't have many other jobs... so ya. And Dsney's recognition method is just not telling the CM... normally.

Why don't people just TELL the CM they felt that they were being rude. It cuts out the middleman that way, and you may get an apology on the spot


Oh, I DID on both occasions....with the rude one, she just looked at me like....whatever...., like she couldnt care less what I was saying....

and with Justin...I told him how wonderful he was hundreds of time, I couldnt say it more to him!
Rest assured...I did.
 

darthdarrel

New Member
Originally posted by mkt
Disney's correction method is currently firing the CM, in a job market that doesn't have many other jobs... so ya. And Dsney's recognition method is just not telling the CM... normally.

Why don't people just TELL the CM they felt that they were being rude. It cuts out the middleman that way, and you may get an apology on the spot
I`m sure he did tell the Cm he was rude or atleast WRong.
But Think about it Rob, If someone told you that you were rude would you simply say I`m sorry? NO! Your defense mechanism would kick in and you would try to defend yourself and then an arguement would ensue. Sort of like A person pushing a cm and that cm pushing the person back.In that case the guest is OBVIOUSLY in the Wrong, but Human nature is such that if you feel you are being backed into a corner you will lash out everytime. So I feel that MkyMaus was right in not furthering the conflict and just calling the CM`s manager.
 

mkt

When a paradise is lost go straight to Disney™
Premium Member
Originally posted by darthdarrel
But Think about it Rob, If someone told you that you were rude would you simply say I`m sorry? NO! Your defense mechanism would kick in and you would try to defend yourself and then an arguement would ensue.

On the boards, yeah.. I would tell someone off in a heartbeat. But in real life, I will apologize. I may be a complete and utter @$$, but I still know when I do something wrong, and if I get caught, I will apologize to the person.
 

darthdarrel

New Member
Originally posted by mkt
On the boards, yeah.. I would tell someone off in a heartbeat. But in real life, I will apologize. I may be a complete and utter @$$, but I still know when I do something wrong, and if I get caught, I will apologize to the person.
But the CM obviously didn`t think they were in the wrong.
 

niteobsrvr

Well-Known Member
Originally posted by darthdarrel
I`m sure he did tell the Cm he was rude or atleast WRong.
But Think about it Rob, If someone told you that you were rude would you simply say I`m sorry? NO! Your defense mechanism would kick in and you would try to defend yourself and then an arguement would ensue. Sort of like A person pushing a cm and that cm pushing the person back.In that case the guest is OBVIOUSLY in the Wrong, but Human nature is such that if you feel you are being backed into a corner you will lash out everytime. So I feel that MkyMaus was right in not furthering the conflict and just calling the CM`s manager.

The Cm wasn't wrong in this case. Officially, adults were not supposed to wear costumes to Mickey's Not so Scary Halloween Party (post 9/11 change in policy) and also officially costumes are not to be worn in any of the parks at all. However, during the halloween parties the MK cast was permitted to use their own discretion so long as the costume wasn't offensive. At Epcot, where the guest was entering the park, the rule would still apply that no costumes were allowed because it detracts form the show.

Sometimes, CM's are portrayed as rude when in fact they are just enforcing the rules. The reality is if CM allows a guest to do something that breaks the rules, the CM can be disciplined up to and including termination. However, if the CM attempts to enforce policy and the situation escalates then a manager will almost inevitably be contacted. At that point, the responsibility transfers to the management and it is difficult if not impossible for the CM to be disciplined if something happens in relationship to the situation.

Attitude on both the CM and the guest's part can play a big part in how a situation is handled even with management. The cast members are people who deserve respect and dignity just like everyone else. Keeping this in mind can often make the difference between a pleasant discussion and a situation that escalates.
 

darthdarrel

New Member
Originally posted by niteobsrvr
The Cm wasn't wrong in this case. Officially, adults were not supposed to wear costumes to Mickey's Not so Scary Halloween Party (post 9/11 change in policy) and also officially costumes are not to be worn in any of the parks at all. However, during the halloween parties the MK cast was permitted to use their own discretion so long as the costume wasn't offensive. At Epcot, where the guest was entering the park, the rule would still apply that no costumes were allowed because it detracts form the show.

Sometimes, CM's are portrayed as rude when in fact they are just enforcing the rules. The reality is if CM allows a guest to do something that breaks the rules, the CM can be disciplined up to and including termination. However, if the CM attempts to enforce policy and the situation escalates then a manager will almost inevitably be contacted. At that point, the responsibility transfers to the management and it is difficult if not impossible for the CM to be disciplined if something happens in relationship to the situation.

Attitude on both the CM and the guest's part can play a big part in how a situation is handled even with management. The cast members are people who deserve respect and dignity just like everyone else. Keeping this in mind can often make the difference between a pleasant discussion and a situation that escalates.
I agree, but come on a grass skirt?How would that be offensive?and how would that detract from the show? I mean It`s not something I would do and What I would have done is simply just taken the grass skirt off, but it`s obvious that The manager had the more reasonable judgement.

I`m also wondering why they even have a no costume rule?
Here in Ohio at the Cedar Point and Six Flags worlds of adventures amusement parks, they have halloween weekends in October and they encourage people to wear costumes, even having costume contests. They just don`t allow masks.
 

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