I mean, if you're actually going to get upset with me about it, I can stop posting. Just thought it was funny people were ignoring that you don't actually have to walk around without a lid. Maybe they didn't click the article.
Have a great night MrPromey!
I'm not upset with you at all.
I'm not even saying you need to stop.
In fact, in my own way, I can be just as guilty.
It's just funny to me that you're using the same energy to tell people they shouldn't complain as the people complaining.
I was just pointing that out.
I'm a bit of a
sometimes.
As for the thing with asking - it's one of those things that a lot of people see for what it
actually is and that's what they're annoyed about.
When I was a kid and worked at McDs, we had ketchup packets available in the lobby and we were supposed to ask everyone who got fries in drive-through if they wanted ketchup at the pickup window. This was a company-wide thing, both corporate and franchise, at least here in the US.
They talked about it in training videos.
It was a customer service move because most people
did want it but wouldn't always think to ask for it in the moment and of course, you know how much it sucks to get someplace with your food and realize you don't have something.
As a brand, McDs wanted to avoid that negative experience for their customers.
At some point, someone decided the cost savings in not offering it to people who didn't think to ask offset the customer service benefit to offering it and they stopped doing that.
Making people have to ask makes them less likely to use it and if you've ever been through a drive-through and asked for ketchup where they practically launch the bag out the window at you half the time, they kind of look at you for a second like it's a major request and then shuffle around almost like they don't even know where it is and sort of act like you're being a hassle.
In the case of Disney, for the price guests are paying for everything, many here recognize this as the same passive-aggressive cost saving policy it's really meant to be and that's what a lot of people are miffed about.