I have to agree with this one (the restroom part...not going to universal!). I noticed on our trip in April that alot of the restrooms at the parks seemed more dirty than on our past trips...even early in the day. And the "septic" smell was so strong around the restroom next to noodle station in TL that my 5 year old even made a comment about it.i also found the parks dirty and any where near a rest room the smell septic. iwrote this on another thread and they told me to go to universal
First of all, I feel badly for you that you had such a rotten time. It sounds less like a trip report and more like the plot line of National Lampoon's Disney Vacation starring Chevy Chase. I hope all of your positive experiences in the past aren't forever sullied by this one.1) The folks working for the Magical Express service lost my luggage upon my arrival. It took a 11 hours for them to find it.
Even though I'm a HUGE fan of DME, I totally agree that the buck stops with Disney. Mears supplies the drivers and the buses, but Disney makes the rules. Think of it as Mears is the muscle but Disney is the brains. If Mears does anything wrong, it is ultimately Disney's responsibility.mdisney said:With 1,2, 10 thoses are not really Disney fault, because the bus system is out sourced.
RAC is a form of curbside check-in. Just like a skycap does at curbside, a RAC employee puts onto each piece of luggage the official airline tag that has the three-letter airport code on it. Whenever I do curbside, I always make sure to eyeball the luggage tags to make sure they're correct. But since you are also being checked in for your flight at the same time, it would take the mother of all computer glitches for the tags to be labeled differently than the boarding passes. That's why it's my very strong opinion that your bags that saw Boston were misdirected by your airline at the airport. When BAGS Inc. brings bags to MCO, they deliver to each airline, and from that point the airline controls which airplanes they get loaded into ... there's no way RAC could screw that up themselves.9) Finally....My luggage believe it or not, was lost again on the way home....I'm not sure if it was the airline's fault or the people at who checked my bags at the hotel, but it showed up almost an two hours after I landed, with luggage on a flight from Boston....I have no idea.......a horrible ending to a horrible trip.
Please, don't be sorry. That's what we're here for.:ROFLOL:I'm sorry if i'm ranting and raving...but I feel soooo cheated. I'm not sure what to do. I love Disney, and I've always had an amazing time there...so in a way I wouldn't feel justified to complain and cause a stink because this is the first time I've had a horrible experience.....On the other hand I feel like I was treated in a way that unfit for such an amazing company. What should I do?
Again...sorry to post this long message...I just needed to vent.
Sorry about the trip.WDW still is the best run operation in the biz.
When there is a breakdown in service like this we need to let the WDW Execs know 100%.
They do care and they do let the appropriate people know.
I sent Al Weiss 2 letters at 2 seperate times while ago.Both times I got his assistant calling me back.
One time a really nice guy called me back 6 times until he actually got me on the phone to tell me what they were doing to fix the problems.Keep in mind I never gave them my phone number.HE ACTUALLY CALLED INFORMATION TO FIND IT!!!
Very informative! I've always been scared to let DME handle my luggage thinking it was just another set of hands to possibly get it lost. Now I think I'll use them on the next trip! Thanks!If you fly into Orlando (without using DME) and your checked bags never come out on the baggage claim carousel, what happened and what happens? Often, this is the result of the airline misdirecting your bags at your home airport. Your bags could have been sent to another airport in error. When this happens, you have to, first of all, waste a lot of time and stress waiting for the bags not to come out. When you come to the ugly realization that they're not coming, you have to go to your airline's baggage office and wait in line behind the other unhappy vacationers. You end up getting to your resort an hour or two later than you should have. Your airline will probably eventually find your bags, and fly them in from wherever the mistakenly sent them to. Then, they will use a 3rd-party courier to get them to you ... and this courier will probably wait until they have sveeral other unlucky people's bags before venturing out to deliver your bags to you at your resort. ALl the while, you're hopping mad at your airline, and deserve to be.
If you fly into Orlando with DME tags on your bags, what happens if your bags are misdirected by the airline? Well, when you check-in at the DME Welcome Center, they ask you how many bags you checked with your airline. The DME luggage tags you put on each bag have a barcode on them. If within a reasonable amount of time after you check-in with DME one or more of your bags are not in the system, a red flag will be raised by the computer, and Disney CMs will start searching the airport for your bags. If nothing shows up, they then go to your airline and put a tracer on the missing bags. Let's say the bags got misdirected to MCI (Kansas City) instead of MCO. Your airline gets the bags on the next flight to MCO, whenever that is. DMe then claims the bag for you, and it gets sent to your resort in the normal fashion on the next available luggage delivery truck.
Meanwhile, you are steamed with DME for the delay, when in fact DME did all the work for you to get your bag back. Since DME does this behind-the-scenes and doesn't toot its own horn in this regard, you have no reason to suspect it could possibly be the airline's fault and not DME's.
Good luck.BTW id mention to the hotel that you are sending a copy of these issues to Meg Crofton as well.This might expedite any remedies quicker knowing that Meg will more than likely have someone follow up on the matter.Thank you so much for the helpful feedback!!! I think I'm going to contact the hotel tomorrow morning and inform them I was not satisified with my stay. I really do love Disney and this experience, as terrible as it was at times, could never keep me from comming back. Its just a bummer because as we all know, trips to the world can be quite expensive. Its a total drag saving all year, spending tons of cash, and being let down in the end. As I said before, it was my 20th stay...the first 19 were amazing. I'm sure next year will be better! Thanks again for the help.
It gets better with more details.Very informative! I've always been scared to let DME handle my luggage thinking it was just another set of hands to possibly get it lost. Now I think I'll use them on the next trip! Thanks!
We stayed at the CBR twice. First time in mid 90's though it was great. Then in 2004 we stayed there again and it was the last time i will ever stay there. I had the same impression that they place was filthy.