That's good advice. After returning home from a trip last July, I wrote about an unresolved problem with the air conditioner in our Contemporary room. Someone called me, was very polite, and sent gift cards that could be used either at WDW or the online store. It would have been better if the problem had been fixed during our stay, but at least they tried to make things better after the fact.
Actually, you were told the same thing this poster has been told :iwrote this on another thread and they told me to go to universal
Glad to hear your son got taken care of! Scooters are a controversial issue at best, but it's nice to see Disney watching out for the victims.Had an issue where my son was hit by a scooter. Disney could not have been better. They got him ice for his lip and made sure he was ok. They then upgraded us from standard to preferred room at POP on the spot no questions asked. Like someone else stated this is the type of service that people expect from Disney because they that is how they built their reputation. In my book as a whole they are still they best but the individuals tend to tarnish that alittle when they don't respond as one would and rightfully should expect.
Right there with ya, Merf.A note on DME...
The whole barcoded bags constantly scanned thing goes out the window when they unload the truck at the resort, unlock the cages, and then proceed to stack the bags along the curb at valet area and leave them there - unattended - until someone brings them inside.
I've seen this happen at several Deluxe resorts on more then one occassion.
In 1999, one of my friends complained about something that happened in Epcot and he had George Kalogridis calling him too to find out what happened!Sorry about the trip.WDW still is the best run operation in the biz.
When there is a breakdown in service like this we need to let the WDW Execs know 100%.
They do care and they do let the appropriate people know.
I sent Al Weiss 2 letters at 2 seperate times while ago.Both times I got his assistant calling me back.
One time a really nice guy called me back 6 times until he actually got me on the phone to tell me what they were doing to fix the problems.Keep in mind I never gave them my phone number.HE ACTUALLY CALLED INFORMATION TO FIND IT!!!
I remember George.I have an Epcot guide with him on the front inner cover.In 1999, one of my friends complained about something that happened in Epcot and he had George Kalogridis calling him too to find out what happened!
Anyway, I am shocked about the hotel not sending you a wheelchair but even more that they didn´t offer to call a doctor or transportation to the nearest hospital if you were feeling that bad!
Do write a letter to Guest Relations explainning the situations with a calmed "tone". Then let us know of the results - I am sure they will be positive. (at least I hope so). :animwink:
As for luggage lost, you just made me remember that when I took the Disney Magic, they also misplaced mine! I was waiting for it at my room´s balcony when I saw the boat started moving from the dock and I went crazy! Noone acknowledged that we were given an upgrade at check in and since you drop the luggage when you get there with your tags on (this was back in 99, I don´t know how it is now), they just delivered it to the previous room! When I -not them- finally thought of it, they went straight to pick it up from that room, but we had been asking for it for over two hours. :brick:
This is what drives me nuts. It's EXACTLY this type of misinformation that gives DME a bad reputation when it's not deserved.When I stay on-site, I love the DME service (at least I did when I was still flying down, I drive now), but I just don't trust 'em with my luggage. Too many fingers in that pot.
Not to mention, not once but twice have I checked into a room and had bags sitting there that DME forgot to pick up for the previous guests.