castlecake2.0
Well-Known Member
From the other thread:
While posters are talking about the DVC members’ complaining in jest, I came across this.
A website reported in March that the following letter was left in the WL DVC villas:
Thank you for being our Guest!
My name is Thea Sargent, General Manager of Disney's Wilderness Lodge, and my team and I are here to help fill your stay with Disney magic! We want to ensure that you have a memorable vacation in the heart of the Walt Disney World Resort.
As you enjoy your stay, our Cast Members will strive to provide you with extraordinary service. If something during your trip throroughly delights you or if one of our Cast Members makes a special impression, I'd love to hear about it. We take great pride in thanking our Cast Members for a job well done. On the other hand, if you experience something that was not quite right during your stay, please let me know. Ensuring an enjoyable stay for all of our Guests is of the utmost importance to us.
If you would like to share any thoughts about your stay, please contact me at my direct email address, WDW.GM.WildernessLodge@Disney.com. My team and I will read--and personally respond to--every Guest message that comes to this address. I look forward to hearing from you and wish you the most magical stay at Disney's Wilderness Lodge.
Source: https://dvcnews.com/index.php/dvc-p...s-70636/4111-resort-managers-solicit-feedback
I stayed at the All Stars, POP, and Port Orleans last month and all my rooms included the same style of letter from the hotel GM.