You are working off the assumption that criminals like this are smart. The reality is that most are as dumb as a box of rocks. They tend to be just bright enough to grab your stuff when no one is looking and that is where their skill set ends.I don't know, but this story seems a bit improbable to me. There are just some details that make me think, really?
I would think a criminal wants to get away ASAP and is not going to take the time to use the debit card to purchase an arcade card.
It is a male criminal...why would the bag be found in the womens room? Unless, I guess, if he had a partner.
Why would the criminal head into the Magic Kingdom instead of the parking lot?
Can someone really get to the front desk to get a new key printed and back to their room in time to catch the criminal on the dock? Again, the crook would want to leave as quick as he could.
It is a great story... but I think it might be just that; a story. What a great advertisement for that app though!
I would agree about the times though. Perceived time tends to be way off from reality and the stress of the situation really compounds that error. If I had to guess the process of getting a new key, going to the room, looking up his phone and getting to the dock would take about 20-30 minutes.