Spirited News & Observations II -- NGE/Baxter

CTXRover

Well-Known Member
A

App says Mermaid time 60 minutes. Sign in front says 35 at the moment.

The problem I ran into using the app is the need to refresh it manually. May or may not be the issue you are facing, but otherwise when I used it in December and January it was always spot on.

We also need to remember the meaning of "test". Ideally everything would work out seamlessly, but even the best planning of major changes to infrastructure problems will arise. I'm still taking a watch and wait approach.
 

Todd H

Well-Known Member
The problem I ran into using the app is the need to refresh it manually. May or may not be the issue you are facing, but otherwise when I used it in December and January it was always spot on.

We also need to remember the meaning of "test". Ideally everything would work out seamlessly, but even the best planning of major changes to infrastructure problems will arise. I'm still taking a watch and wait approach.

Refresh doesn't fix the problem. Been here since last Wednesday and its been like that the whole time.
 

bubbles1812

Well-Known Member
Which, of course, begs the question... how are we going to swipe our MagicBands?
Was wondering about that when I was there last week as well. The first time I went to the MK the reader worked well. The second time I went to MK, it did not work and my card had to be swiped. (There weren't any at DHS and the back door to Epcot so I didnt have to deal with them that I noticed. Think they were at AK from what I remember but I used a regular card feeder for that).

I also saw a lot of frustrated guests trying to use them in different stores with very hit or miss results.
 

Cosmic Commando

Well-Known Member
Was wondering about that when I was there last week as well. The first time I went to the MK the reader worked well. The second time I went to MK, it did not work and my card had to be swiped. (There weren't any at DHS and the back door to Epcot so I didnt have to deal with them that I noticed. Think they were at AK from what I remember but I used a regular card feeder for that).

I also saw a lot of frustrated guests trying to use them in different stores with very hit or miss results.
I'm such a sucker for anything NEW!, I even bought bubble gum flavored carbonated milk. Even so, touch-to-pay never excited me much. Swiping just doesn't take long, and it's very reliable.
 

bubbles1812

Well-Known Member
I'm such a sucker for anything NEW!, I even bought bubble gum flavored carbonated milk. Even so, touch-to-pay never excited me much. Swiping just doesn't take long, and it's very reliable.
Bubble gum flavored carbonated milk... That sounds, um, quite interesting in a slightly disgusting way lol. ;)

And ahhhh... But think of that 2 seconds you'll save of time. All those seconds will add up to you being able to buy another plush somewhere else later in the day! By the time you are done with a trip you'll be drowning in plushes!!! Or so Disney hopes ;)
 

aladdin2007

Well-Known Member
Was wondering about that when I was there last week as well. The first time I went to the MK the reader worked well. The second time I went to MK, it did not work and my card had to be swiped. (There weren't any at DHS and the back door to Epcot so I didnt have to deal with them that I noticed. Think they were at AK from what I remember but I used a regular card feeder for that).

I also saw a lot of frustrated guests trying to use them in different stores with very hit or miss results.

I too noticed that using my card last week in the new swipe machines sometimes worked and sometimes didnt, I had to reswipe it on several occasions to get it to go through. I hope it didnt double or triple charge me, which reminds me I need to check my account to be sure.
 

Cosmic Commando

Well-Known Member
Bubble gum flavored carbonated milk... That sounds, um, quite interesting in a slightly disgusting way lol. ;)

And ahhhh... But think of that 2 seconds you'll save of time. All those seconds will add up to you being able to buy another plush somewhere else later in the day! By the time you are done with a trip you'll be drowning in plushes!!! Or so Disney hopes ;)
This is pretty much what it's like when I use touch-to-pay out in the real world: cashier rings up items, I spend ten seconds trying different orientations of the card, different touch points, front and back, etc. Then the cashier notices what I'm doing: "Oh, you're using one of those? OK, try it now" *hits button* Hold card up to reader, uncomfortable two second delay...is this right?... and BAM! It works like magic! At Disney it will be different because so many people will be using it, but still a second or two savings at best.

It tasted like my tongue was dying, btw.

01.jpg
 

WDWFigment

Well-Known Member
Contracts are often so long and contain so much legalese/jargon that they are designed in essence to be unreadable to the average consumer. I would agree with you if we had contract laws that required contracts be written in simple or plain english and these folks didn't read it, but that's not the case.
http://www.nzlii.org/nz/journals/WkoLRev/1995/9.html
Someone like @WDWFigment would be able to explain in greater detail.

I'm sitting in the SF airport heading back from Yosemite after having a grand total of about 8 hours of sleep in the last 3 nights, so I don't the acuity to give a thoughtful response (nor have I read any posts in this convo besides yours) but I will say contract terms such as the ones you're mentioning are not always enforceable (the US is trending towards enforcing them in more circumstances, though).

Search for "contract of adhesion" and/or "unconscionable contract terms." Perhaps also "unenforceable boilerplate contract terms."

You might need to add additional terms specific to this convo to narrow results.
 

GoofGoof

Premium Member
Also, if someone uses my personal information due to it being visible to them on the My Disney Experience website, will I be able to hold Disney accountable, or should I just "cry a bloody river" because Disney did the best that they could and sometimes things just happen?

If you had your CC number or identity stolen and could link the theft to the website (which may be difficult to do) you would have a slam dunk case against Disney. But, I would take that story on DIS board for what it is...an anonymous online post in a forum. It very well could be true or it could be completely fabricated. The truth is usually somewhere in the middle. Anyone can claim anything online. We have had people on here claiming to be cast members with direct knowledge of situations that turned out to be teenagers in their parent's basement;). I do believe the reports from our known insiders that the initial implementation is not going well. The issues at AKL and the front gates are not encouraging, but also probably not unexpected. I just hope this thing either gets working properly or gets delayed long enough for me to get my next trip in. I am not looking forward to being a part of the "testing" of this experiment. Don't they usually pay you to test something instead of the other way around?
 

RSoxNo1

Well-Known Member
The problem I ran into using the app is the need to refresh it manually. May or may not be the issue you are facing, but otherwise when I used it in December and January it was always spot on.

We also need to remember the meaning of "test". Ideally everything would work out seamlessly, but even the best planning of major changes to infrastructure problems will arise. I'm still taking a watch and wait approach.
Yeah, that was definitely an issue early on. It's still not flawless, but if you get a proper refresh, the wait times have been accurate.
 

dhall

Well-Known Member
A

App says Mermaid time 60 minutes. Sign in front says 35 at the moment.

I wonder what the real number was -- I've never really trusted the sign at the front of the ride, and that was after carrying numerous cards through the line for cast members.
 

dhall

Well-Known Member
The problem I ran into using the app is the need to refresh it manually. May or may not be the issue you are facing, but otherwise when I used it in December and January it was always spot on.

We also need to remember the meaning of "test". Ideally everything would work out seamlessly, but even the best planning of major changes to infrastructure problems will arise. I'm still taking a watch and wait approach.

In actual practice, "ideally" all of the problems that come up have easy-to-configure answers. There are usually a large number of options that can be tuned, and as long as they don't see something unusual, there's probably a setting somewhere that can be tweaked. The things that hurt are situations where the development staff ends up saying things like "we never thought of that" or "it was never intended to work that way -- why didn't they try this other approach?" or "they did WHAT??? WHY???" or "which (knucklehead) thought that would be a good idea?"
 

Goofyernmost

Well-Known Member
I wonder what the real number was -- I've never really trusted the sign at the front of the ride, and that was after carrying numerous cards through the line for cast members.
My question is who is in charge of upgrading the electronic media? They aren't even able to keep the "right there on the spot", sign current. How does the App. know, where does the information come from? Also isn't it quite possible that you could look at the app and by the time you get there it has changed anyway?
 

Bolna

Well-Known Member
Just curious, do you have to be connected to the park wifi for the the app to work correctly in the park? Maybe I just got lucky but I had good service and nearly full bars the entire time I was in the parks and even on rides. (My service is Verizon just fyi). I tried once to get on the wifi and it seemed like an exercise in futility. Not that I'd have used the Disney app anyways but was just wondering.

If you are visiting from abroad you certainly won't use data roaming as it is ridiculously expensive. So Wifi is essential for all those international visitors that in the last year prevented WDW's visitor numbers falling down more than just a little bit.
 

flynnibus

Premium Member
My question is who is in charge of upgrading the electronic media? They aren't even able to keep the "right there on the spot", sign current. How does the App. know, where does the information come from? Also isn't it quite possible that you could look at the app and by the time you get there it has changed anyway?

It's my understanding everything is tied to the same info - from the ride. Same way it knows FP returns, FP availability, etc. The problems that were reported by some early (like RedSox1 was having endless trouble with) was having the app actually refresh itself and stay logged in. I haven't heard widespread issues with discrepencies - just problems with refresh and wifi practicality.
 

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