RnR testing queue-less system that Dumbo's going to use

DisneyPrincess5

Well-Known Member
Thanks for the review rtc247. IMO, it seems more complicated and confusing.

Is this a test to see if it is more efficient then a traditional queue? I don't get the purpose of it really.
 

lebeau

Well-Known Member
People are complaining about a systems test? If Dumbo came out untested, people would be complaining that they didn't do this sort of thing to work the bugs out. There's really no satisfying some people.

Thanks for those who provided info and pictures. I can't help but see the promise in this system if it is executed correctly. And I think everyone agrees that it will be marvelous for Dumbo (you know, where they are actually going to use it!)
 

Pumbas Nakasak

Heading for the great escape.
Why will they be checking on what I am doing while I wait? Will there be Disney monitors ensuring only approved acctivities are undertaken while waiting. :drevil:

As long as FP remains I couldnt care less
 

lebeau

Well-Known Member
My understanding is that if you leave the waiting area, you have given up your place in line. This is a huge improvement over the current FP system.
 

Pumbas Nakasak

Heading for the great escape.
My understanding is that if you leave the waiting area, you have given up your place in line. This is a huge improvement over the current FP system.


Maybe Ive missed some hot ________, but the article in attractions magazine states that you dont have to wait in the holding area :shrug:
 

rct247

Well-Known Member
Supposedly this is a test to see how they can bring interactive elements to the queue at Rock n' Roller Coaster like Soarin' and Space Mountain have. Obviously, this set up is quite different from just placing games IN the line. This is entire new what of lining up.

It is no secret that people don't like waiting in lines. Even a well themed line like Tower of Terror can be boring to wait in for a long wait. Fast Pass seemed to be a great alternative 10 years ago. Unfortunately, it messed up the stand-by lines that did exist. I still love Fast Pass because it allows me to make a reservation in a sense to come back, and I am ok with that.

This new system is interesting. The wait time displayed when I was there was 30 mins at the entrance gates. The screens showed 15mins or less, 30mins or less, and 45mins or less. Again, when the test was over yesterday, the wait jumped up to 50 mins. I'm not sure if it was just due to people unsure about riding during the test or what. It seems to me that not only was the line a bit shorter, but the wait time seemed more accurate than the red tag system they use to update the wait time. Each card given to the guest can also act like one of the red tag cards given to update wait times. Then like I said before, you also have the pros of also being able to grab an ice cream and sit and listen to a live DJ while your kids play Rock Band vs. standing in line on your feet staring only what is around you as you move a few feet every few mins. Sure it is confusing, but some people are still confused on how Fast Pass works.

But with all this said and done, I should note that this was all based on observation after only a small period of the test when I was there. I didn't actually go through the test, just watched for about an hour until it was over.
 

lebeau

Well-Known Member
Maybe Ive missed some hot ________, but the article in attractions magazine states that you dont have to wait in the holding area :shrug:

I've read conflicting info on this. But it seems that you can leave the area. You just have to be back by the time your number is called. Otherwise, you give up your seat.

IF Disney enforces this, it is a vast improvement over FP. Realistically, it will be very hard to squeeze in anything other than a nearby walk-on without giving up your place in line. However, shopping and snacks should be easily done. Disney wins.
 
I for one love this idea.

Why, because waiting in a line for 60 minutes, is boring. Getting to go to the bathroom, or browse a shop for 60 minutes, then getting on a ride is great!

Imagine this, you and you party have been walking all day. You get the RnR and have to wait in a 60 minutes line, standing up. Instead you get to sit down in the courtyard, have a drink, relax. All you have to do is remember that when they call group B6 you need to go up to the line.

Seriously, how much does it take to remember a number?

And if you know that your number will not be called for 45 minutes, then you can go do other things and just get back to RnR in 40 minutes.

Lets say for instance, your group will not be called for 45 minutes, but the line for ToT is only 10 minutes. You can go ride ToT and then come back in time to hear your group called.

The only problem I forsee is weather. Right now the cue is under a roof. And if you have to wait outside for your number to be called and it is raining you might not wait.
 
You get the RnR and have to wait in a 60 minutes line, standing up. Instead you get to sit down in the courtyard, have a drink, relax.

Yes but the other 1000 people that were in line are all going to want to sit down too...

Battle royale for the available seating or people just plopping themselves all over the ground.
 

Skyway

Well-Known Member
Those who are complaining about this don't realize that the basic concept of what they're doing has been around since The Haunted Mansion opened.

They're creating a pre-show without the zig-zagging queue lines.

When you enter the HM's foyer, you're still waiting in line. You just don't realize it. There's a group ahead of you in a stretch room, and another group waiting to board the doom bugggies. In theory, Disney could have built switchbacks through the foyer and stretch room and made it a traditional line. So when you entered the Mansion's doors, you still had another 5-10 minutes of waiting before actually boarding the "ride".

This new queue concept is similar.

Instead of standing in a corral of switchbacks, Disney is trying out a new, larger "pre-show" where guests can roam freely.

Of course, the big difference from the Haunted Mansion is that this new type of pre-show area can hold many more guests. So instead of a butler or maid telling the next 50 people it's their turn to enter the building, there is a video screen performing the same function.

For those who say "There's nothing wrong with standing in a line", imagine if Disney did the REVERSE. Imagine that, instead of going to an Epcot restaurant and getting a vibrating pager or waiting to hear your name called as you sit near the hostess stand, they simply set up a ton of switchbacks. You're still waiting 15-45 minutes to be seated. Are you saying you'd prefer standing in a line outside a restaurant, rather than sitting in a waiting area or wandering a nearby shop?

I think what's being lost on many of you is that this was a TEST. They may have no intent of adding this to RnRC. Or, if they do, they will likely invest a lot more money in "entertainment" (Imagine a big screen, multi-player Guitar Hero! Sure beats standing in a hot queue next to someone who forgot to bathe!)

RnRC, with its secluded courtyard, is the perfect test site, and the perfect layout for this concept.

As others have pointed out, this concept CANNOT be added to most other attractions, and will likely show up in future attractions that can be custom-built for that purpose. (With the new Dumbo attraction, Disney could have easily built a large tent and filled it with switchbacks. Instead, they've eliminated the switchbacks. People will still be waiting in that room, just not in a "line".)

I was trying to think of current attractions that could be retrofitted for this new queue concept. For it to work, it would have to have consistently long lines, it could not be a fast-loading ride like an Omnimover, it would need to have a large existing queue area that could be opened up, and it would need to match the attraction's theme. I can only think of a few:

TEST TRACK: They could demolish the wall between the current queue and the GM postshow area, and make that one large room to wander among interactive auto exhibits as you're waiting to be called.

SOARIN: Rework the queue into larger "rooms" with more hands-on activities.

TOY STORY MIDWAY MANIA: Take out the switchbacks, and fill the room with toys and games.

Any other ideas?
 

sublimesting

Well-Known Member
So with this we would have to wait just as if we were in an actual line but can move about?
Can we wait in 2 lines at once? Even if you can you're kind of tethered to an area.

If our wait time is an hour I suppose we can leave and come back?

This is pretty much tragic. I have no interest in waiting more than 15-20 minutes for anything and never do. If it weren't for FP, I am not so sure we'd like the parks as much as we have no interest at all in waiting around in a line...it's not my thing. With FP, we manage it so well that we can ride everything umpteen times each trip with minimal wait.

I hate to say it but in 2005 when the DW and I first went together we almost didn't go at all because we had NO desire to wait in a 30 minute to 1 hour line. Fast Pass is the only thing that made it tolerable. I can honestly say if we had to wait, even in a lineless area we would probably cease going to the parks except maybe every 5-7 years or so.
By my rough calculations with hotel, ticket and air flight, I go to the parks about 14 hours/ day so Disney costs about 13/hr. If I can only get one ride in per hour it cost me $13 to ride it. By using FP I get 3-4 in per hour which brings it down to a reasonable $3-4 per ride. If you ask me no ride is worth $13 to ride. If we had to pay cash each ride, there would be FAR less people going to Disney.
 

fosse76

Well-Known Member
The test makes some sense. Rock 'n' Roller Coaster provided you with that secluded area where they can hold guests so that they're not in a line.

All this is waiting for the attraction in a different manner. Instead of lining up traditionally, you're being called like you would at a restaurant.

"Party A6 of 32... your limo is ready."

This wouldn't be too difficult to apply to existing queues, even things like Everest or Soarin'. Just gut the railings/switchback areas. You can wait in the area that was once the switchbacks, and when they call your group you can get ready to board.

But WHAT exactly would the point of that be? You are still waiting. Still looking at the same things. This system seems to be a system of waiting to get in line, where you will still have to wait before getting on the attraction. It's the standby version of FastPass, without the ability to go elsewhere. And now instead of an orderly queue where there was the first-come-first-serve process, you have people fighting to be the first one in their group to get in the line they should already have been in. I just don't see the point. Yes it would be nice to just sit down for a half hour instead of standing, but unless there is A LOT to entertain, most people will get bored quickly. Even with standing in line being just as boring, people feel like they are doing something. Even though they are doing exactly the same thing with this system, sitting on a bench isn't the same thing, mentally. And this seems like a really expensive way to occupy a guests time. For both Disney and the guest.



The problem that I see is that there still needs to be about a 5-10 minute line so as not to destroy capacity. With a standard queue line, you've got a continuous flow of guests. With this test, you run the possibility of not having enough guests inside the building to fill every vehicle, meanwhile other guests that are technically, "in line" but are waiting outside just had time added to their wait.

Disney has capacity problems with all its pre-show attractions. I can't tell you how many times on Monday I went on the Haunted Mansion and there was absolutely NO ONE in the boarding area. Yesterday at Rock 'n' Rollercoaster (which apparently was before or after they tested this new system) I went in the single-rider line and they had absolutely no one in the waiting area because they were backed-up in the pre-show area. So this new system might exascerbate an already existing problem, but won't be the causing factor.

The other question I have is about the Fastpass machines. I'm curious to see if Disney bothered to link the Rock 'n' Roller Coaster and Tower of Terror machines. When they were running the centralized fastpass machines at the Animal Kingdom, you could get a fastpass for Kilimanjaro Safaris, Expedition Everest, and Dinosaur all at the same time.

They split them...half for Tower of Terror and two for RnR. I was just there yesterday, and although they had split off the FP machines by that time, the standby line was normal. I went on the attraction a few times around 3pm, so either they had already tested and stopped the test or they hadn't started yet. I hate the centralized FP idea...you should have to do a little work to cut the line.
 

fosse76

Well-Known Member
This really isn't a complicated process. It's like waiting for a table at a restaurant, except instead of your name, you're called out be number.

The problem with this analogy is that at a restaurant, the last people to arrive aren't the first ones to be seated, and that is exactly what can happen here. The first people in a new "call group" could potentially be the last ones to enter the queue with this type of system. At least with a queue everyone is in a manageable order. Why should I have to wait an extra 10 minutes because I didn't manage to get the line first, after having been the first to arrive? Let's face it, this is just a line to get in line.
 

Brommy

Member
By my rough calculations with hotel, ticket and air flight, I go to the parks about 14 hours/ day so Disney costs about 13/hr. If I can only get one ride in per hour it cost me $13 to ride it. By using FP I get 3-4 in per hour which brings it down to a reasonable $3-4 per ride. If you ask me no ride is worth $13 to ride.

Talk about over analyzing...
 

RSoxNo1

Well-Known Member
The problem with this analogy is that at a restaurant, the last people to arrive aren't the first ones to be seated, and that is exactly what can happen here. The first people in a new "call group" could potentially be the last ones to enter the queue with this type of system. At least with a queue everyone is in a manageable order. Why should I have to wait an extra 10 minutes because I didn't manage to get the line first, after having been the first to arrive? Let's face it, this is just a line to get in line.

Um... not at all. The cards are distributed in order so at the start of the day, the first people to wait in Standby will get A1 cards, then the next group will get A2, and so on. It's not a random distribution, it's still first come first serve.
 

CubsRock

New Member
RnR is great for this type of test as it's self contained in that courtyard.
I agree with you, it will complicate the test less. Now for all of you doubters od this system, I must say that RnR obviously wasn't built with for the no queue system. that being said the only way we'll know it will work fairly well is if it is tested with the new Dumbo, a ride that obviously will be built for the innovation. in my opiniom this test is just to see if it will fail miserably or not.
 

rainfully

Well-Known Member
I was at the park yesterday and witnessed everything firsthand. We only waited about 10 minutes or so though because we were there early. There were managers EVERYWHERE... you could tell it was a big deal. It was CLEARLY a test... the "holding area" was surrounded by ugly gates... clearly if they were to implement this full time they'd do some better theming.

BTW... there are HUGE SIGNS at the exit to the courtyard saying that if they call your number and you're not there, you forfeit your place in line. So technically, you CAN exit the area... but if you come back too late, you're SoL.

Now, for those of you freaking out over worries that they are going to put this system everywhere... fear not. The labor alone is huge for this. Think about it... in adition to the two or three CMs that are stationed at the line for FPs, now there are multiple people stationed at the activities, more merch CM's, a DJ, a tech for the DJ... etc. There is no way they could afford that for every line. It works for RnR because they queue is lame and there's a huge courtyard. It will work wonderfully for Dumbo because they're building specifically for that purpose. I betcha they could do it for Peter Pan (that queue is the bane of my exsistance).... there's lot of space where the FL skyride station is. Of course Everest is out of the question... that is just an awesome line to stand in.

But I'm really excited to see what they'll do for Dumbo... clearly that is why they're testing... every activity will be Circus themed... maybe a mini playground... I think it'll be really cool. Its really not that complicated... and when seen executed they way its meant to it will be perfect.
 

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