-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
Online ADR booking
- Thread starter kennygman
- Start date
Assuming Disney hires good programmers.......
wannabeBelle
Well-Known Member
Hi Joe!!!! Belle
Computer Magic
Well-Known Member
I think that department was outsourced to IBM a few years ago. Not saying they are good, just not Disney :lol:
And apparently have never made a dining reservation anywhere in their life before. Maybe I have been doing it wrong but as a general rule I know the date I want to go there and the time is pretty flexible and not the other way around. I can see the need for a dater range (ie breakfast at CP for 1/1/10-1/10/10) but I can not see the logic in only allowing a one hour time range.
Hi Belle!
wannabeBelle
Well-Known Member
Nothing official on the public access, sorry. If you have booked through a Travel Agent, contact them as we already have access through our website with Disney. Sorry I couldnt be of more help! Belle
It really shouldn't be hard to estimate the stress and hit rates that would be encountered. There are plenty of simluation programs out there, like IT Guru that would simulate the network traffic on all the servers and other components. Besides, Disney does have online room reservations... It's not like this would be their first attempt at an online system like this...
we all know how well they do with THOSE systems.....:ROFLOL:
True, but that's a completely different story! :lol:
Lucky
Well-Known Member
I was talking to a manager in the Pop lobby once when he stopped to crush one of the largest roaches I've ever seen.
Vernonpush
Well-Known Member
And they shouldn't start this in a "Free DDP" ADR window.
prberk
Well-Known Member
I really don't think that this should be done on the web. The capacity of restaurants will be overwhelmed much more quickly than for folks who have to wait on the phone to make a reservation. Thus, it will be too easy to make a reservation that you really don't care enough about to keep. Much worse than the problem is today, when it takes more effort to make the reservation.
t3techcom18
Well-Known Member
Yeah, I really REALLY hope there are substantial changes made to the system before it goes live to the public. From the things I've heard....yikes. The design, search engine, and interface are proving to be the major headaches.
From a few other CM's I know, over in the hotels they have already started to train CM's fully on the new system. Today was the first day of it in full-use for them and it already went down property-wide (or, at least at MGM). Then again, that's what happens when the old system was on seperate departments/servers and now it's integrated with the major CM network to save money and manpower, and since the major CM network is unstable and unpredictable already....expect a lot of downtimes and headaches in the coming months. Stupid, stupid decision.... :brick: :brick: :brick: :brick:
Great idea that has been wanted and needed for a long, long while - and one that is needed to be had to stay in front of the competition; but is sorely lacking in execution and planning.
From a few other CM's I know, over in the hotels they have already started to train CM's fully on the new system. Today was the first day of it in full-use for them and it already went down property-wide (or, at least at MGM). Then again, that's what happens when the old system was on seperate departments/servers and now it's integrated with the major CM network to save money and manpower, and since the major CM network is unstable and unpredictable already....expect a lot of downtimes and headaches in the coming months. Stupid, stupid decision.... :brick: :brick: :brick: :brick:
Great idea that has been wanted and needed for a long, long while - and one that is needed to be had to stay in front of the competition; but is sorely lacking in execution and planning.
Yep. Everyone is using the new system as far as I know. The old system is basically retired except for Chef Mickeys and Cinderella I think. Other than that, the dining CMs are to be using the new system.
The system has been having problems since Fri/Sat going up and down, up and down.
t3techcom18
Well-Known Member
True, but the Front Desk/Concierge CM's are also using it as well and cause of how the new system is (ie, putting in guest info each and EVERY single time you do a search down a questionaire-type length for every specific detail of your party, how restaurants that keep popping up first cause they need sales, etc), they're already getting complaints all over the board due to the fact that the whole process now is much more slower than before, hence having more people at the desk for longer periods of time, having people backed up in the lobby, etc etc; the chain reaction due to the layout, search engine, and design is what's killing its reputation already for everyone involved.
And like I said, having the connections now to the main CM network, via the Portal, was a very stupid idea...it's slow and subsequently, if the Portal goes down, so will everything; every reservation/check-in table at every restaurant will go to a stand-still. It's just trouble waiting to happen.
GymLeaderPhil
Well-Known Member
Yeah the system went down today and nobody across property could book anything. Be prepared just to show up at the location for a few weeks if you haven't made reservations.