Hi All,
I contacted WDW guest relations like cheezedoodle20 was doing early this morning, around 8am and much to my surprise I got a message from them left on my machine to contact Andrea Fox at my earliest convenience when I arrived home from work around 4:30. After an almost hour long talk with her I feel a little better. Here is what transpired: First I let her know that I have a substantial investment in DVC points, 5000 points (not bragging or boasting here I know that’s a lot of points) and that me and my extended family like to use them often and during our latest visit last week we had a terrible run in with the Brazilian tour groups and I gave her details and told her this wasn’t the first time. I also told her that it is totally unacceptable for a company like Disney that promotes itself as a safe and fun place for families to go and enjoy a wonderful and magical vacation together that it would allow this type of behavior to keep occurring in the parks and resorts and to have to put up with this type of behavior is just unbelievable. She asked if I reported this to any CM’s and I told her yes but what can a CM do and not to hold the CM responsible for this type of incident. This should have been taken care of by management as I know for a fact that this type of issue has been reported before by other Disney guests. She then explained that Disney can not watch every guest for every minute they are in any of the parks or resorts and I agreed with that but I said, you could assign a CM or Disney chaperone to monitor/guide these groups. She agreed with that and said it is something Disney is currently looking in to. She then offered me a full refund of my 3 AP’s but I refused (I know you’re all going to think I’m nuts for turning that down but I wanted to stand my ground) and told her I don’t want “free” things I want the problem resolved. She was speechless for a moment and then said I understand your request and I will do my best to get this to the proper people that can make these types of decisions and set operating processes. I then told her that I was going to be contacting my local media about this if this issue is not corrected and that I would also be posting online in various fan based websites to make sure every knows about this issues and to contact guest relations if they’ve had a problem similar to mine. She then told me that she will do the best she can in relaying my concerns and that if she were to get a definitive answer on this issue she would contact me directly. That’s where the call ended.
I know I’m not going to get what I want but I do feel a little better that I stood up for myself and was not just blown off. You know, now that I think of it, when we said goodbye Andrea didn’t tell me to have a magical day. Ah well, beggars can’t be choosers, right? :lol:
:brick: When I tell yoy vacation from H___ I mean it. We were awake every night all night. We had 641 kids from Brazil in our building. They played soccer all night down in front of Broadway. Skinny dipping, running through the food court knocking people down. Screaming and yelling when they came back from the parks and buying egga God only knows where and having egg fights. From the time we checked 7/13 till the day we left 7/22 it was constant. We called security on our cell phone because our phone never worked in our room the whole time. Called about that and they finally had a guy come the last day and he couldn't fix it. Finally to top everything one night our room keys didn't work. We were locked out 45 minutes until engineering showed up. I went to the front desk after enough is enough and complained and do you know they just wanted to give me fast passes to the park. We told them no and we should get something better than that. They finally gave us 2 nights back on my credit card. They knew this when we checked in because other people already had complained. Can anyone top this.
