bluejasmine
Active Member
I have 3 never again places!
1) BC-put us in a dirty room(this is CL too) and a balcony with trash all over it and covered in spiders! Went to CL desk ask them to pls have room cleaned left for EP, this is 11 am, came back that night a little after 11 pm, it was never cleaned! Called down asked for a manager, she called back and proceeded to ARGUE with DH, all we wanted was to be moved! Manager tells us, since we are checking out tomorrow she wasn't moving us, she just sent a maid to clean and remake the beds??? We both were so ticked off and we left at first light the next morning! On the way out we took pics of the spider webs everywhere and dirt, took pic of how dirty and dingy the hallways were.. This is uncalled for at any resort but CL just makes me MAD!
2) CBR just too spread out for us, I mean geez you gotta take a internal bus to get to the food court and main pool!
3) AKL-checked in, all excited had booked a Arusha Savannah view with bunkbeds (DS 17, DD15) got up to room , no bunk beds.. Called down lady got rude saying we didn't book that and we weren't getting it. We took our documents from DTC, went down to desk showed them and they apologized and moved us to a Arusha Room with bunk beds.. Resort is really cool, some parts very pretty but it was also very confusing! We walked around for like 30 mins trying to find Mara the first time! lol Wasn't real thrilled with the POO smell in the mornings but I know its to be expected where animals are. Just wasn't for us..So never again..
1) BC-put us in a dirty room(this is CL too) and a balcony with trash all over it and covered in spiders! Went to CL desk ask them to pls have room cleaned left for EP, this is 11 am, came back that night a little after 11 pm, it was never cleaned! Called down asked for a manager, she called back and proceeded to ARGUE with DH, all we wanted was to be moved! Manager tells us, since we are checking out tomorrow she wasn't moving us, she just sent a maid to clean and remake the beds??? We both were so ticked off and we left at first light the next morning! On the way out we took pics of the spider webs everywhere and dirt, took pic of how dirty and dingy the hallways were.. This is uncalled for at any resort but CL just makes me MAD!
2) CBR just too spread out for us, I mean geez you gotta take a internal bus to get to the food court and main pool!
3) AKL-checked in, all excited had booked a Arusha Savannah view with bunkbeds (DS 17, DD15) got up to room , no bunk beds.. Called down lady got rude saying we didn't book that and we weren't getting it. We took our documents from DTC, went down to desk showed them and they apologized and moved us to a Arusha Room with bunk beds.. Resort is really cool, some parts very pretty but it was also very confusing! We walked around for like 30 mins trying to find Mara the first time! lol Wasn't real thrilled with the POO smell in the mornings but I know its to be expected where animals are. Just wasn't for us..So never again..