Why trust everything to the MB only and not have the sense to carry around the other cards, even as backup, if needed?
Did you feel you needed a backup to your KTTW card for all these years for your ticket medium? Or where was the backup to your AP card?
You've bought into the 'you
should have a backup' to your ticket mindset without even realizing it's a NEW thing because the new system is deficient. Hook line and sinker...
What I'm trying to illustrate to you is how I'm frustrated with the lack of execution, failures, and disappointment... and you are happy to buy in just because they gave you something. Let me illustrate to you with an analogy...
The car maker Xylo has a long standing reputation as great cars and having great customer service. You've always bought Xylo cars and love them. Now you go and buy the new Fanthom car model from a Xylo dealership.
The Fanthom has a great feature set including great gas mileage and keyless remote. You buy the car and when you get home, you realize the keyless remote doesn't work as the sales guy demo'd it. You take it to the dealership.. and they say 'oh, you bought the LX model.. the keyless remote doesn't work for the LX model yet.. but it will in a few months. In the meantime, just use your car key'
You go home miffed.. but they say its coming.. so you wait. Then after a few weeks, you find you are getting miserable gas mileage.. yet the car is supposed to get twice what you are getting. You take it to the dealer.. and they say, ok, we'll fix it. They call you back the next day, saying it's fixed, but after a few days you notice no change, so you take it back to the dealer again. The cycle repeats itself. You take it back to the dealer the third time.. and they say "Well, the fuel saving system will only work that way if you let the car idle for 5 minutes before you drive.. do that and it will be fine"
Now... at this point are you happy that they fixed your gas mileage problem? Or are you ed at the dealer because
- They gave you an alternative that while feasible, is not convenient nor is it what you bought into
- They wasted a ton of your time fixing and modifying things that as part of a new car buying experience, you did not expect to have to deal with AT ALL. They are not living up to the Xylo reputation.
- They sold you on things that were incomplete and misleading
- You still don't have the feature set you bought into
Complacency is when you go 'well, they did fix my gas mileage problem' and you roll over and accept that the dealer and car company worked you over when the new car buying experience should have been NONE of that. On top of that, you still do not have what was initially promised. The dealer has redefined what is acceptable and has asked you to accept that new definition... a new definition that is inferior to what you should have.
Then your neighbor tells you 'that's garbage.. you should call it a lemon and force them to take it back' and you give them a pass and not holding them to common standards because it's Xylo.. you're convinced due to their reputation they will do 'something' and make it better. Meanwhile, your neighbor enjoys a fully functional car without any frustration.. and you convince yourself your less-than-functional car is still great because its a Xylo.
That's complacency.
