The breaking point for me was, geez, the first year after the Simpsons ride opened, I think... I was visiting friends in the area... We had HHN tickets for the night, so we decided to make a day of it at Universal... This would have been my first HHN visit... Notice I said WOULD HAVE BEEN...
Anyway, I had been to Universal before, but it didn't really leave an impression... But HHN was something we all wanted to do... So, during this course of the day, we got bored, noticed the parks looking in rough shape, and encountered many horrible Team Members, many of them not smiling, acting grumpy, not helping the guests, and being down right rude... The boiling point happened at Simpsons...
We took our seats in the vehicle, but the Team Member continued to bark orders, like we were a bunch of children... Everyone (6 of us) had to stand up, exit the car, and enter again, this time switching tallest for shortest in the front/back... I don't know if the vehicle had just malfunctioned, or what the issue was, but the Team Member was not getting the go to start the attraction... And she only got more and more rude... The final straw was when she yelled on top of her lungs about no one knowing how to follow instructions... I told her we are all adults, no need to talk to us like little children, and I stormed out... I went right to Guest Services and lodged a complaint...
The girls at GS were great I must say... They quickly put the cooling water on a fiery situation... The manager of the area for the Simpsons came over, took my statement, and promised he'd look into the matter... Then, the crap really hit the fan when a GS manager came out.. SHe asked the girls what the situation was, and she quickly dismissed us and our complaint because, ready?? We were wearing "Disney" shirts... I was the only one wearing one, a pirates of the caribbean jersey... When she said that, I blew a gasket.. I had an annual pass at that time, and made them cancel the pass (I was on the monthly payment plan, and I refused to pay them another cent)... At the same time, my friend demanded our money back for the HHN tickets, which we all know they never do.... But they did for us in this instance...
I lodged a second complaint when I returned home from the vacation, vowing to never step foot in their dirty, disgusting, and horribly run parks ever again... The manager I spoke with offered me two free park hopper passes when I visited next... I took them up on the offer a few months before Wizarding World opened... And what a difference a year or two made... Friendly Team Members, clean parks, well run and efficient... And just tons of fun to be had... Wasn't bored at all, not even for 1 minute... Wish I could say the same for being in the WDW parks this park October, when I couldn't wait until the day was done cause boredom crept in pretty quick...
