Housekeeping

monothingie

Looks like I picked the wrong week to stop
Premium Member
..or they can look at what major hotel chains have been doing for several years, and realize that those hotels haven't deteriorated.

The difference is that Disney hotels are deteriorating already. It's been commonly discussed here how Disney Resorts are lagging far behind the competition based on their cost.
 

Kman101

Well-Known Member
I haven't stayed on property for a long time, so I can't say if housekeeping is bad. If some say it is I'll defer to that.

Are they offering the $20 gift card for CHOOSING to opt out of housekeeping or are they offering the $20 gift card because they have decided to opt out of daily servicing of rooms?

And yes, it's long been said the hospitality in the hotels leaves a lot to be desired for the amount they charge.
 

flynnibus

Premium Member
Of course it becomes "they're cheap and reducing housekeeping". We don't know that for a fact but let's keep making assumptions. But to be fair, if many guests aren't wanting housekeeping, they probably do have to reduce the staffing and how they schedule them. JMO.

The efficiency of people who don't really need housekeeping is already built into the system... because their 'load' is lower so the staff can get through the room quicker.

What is gained is where people don't want someone in the room or are willing to take a cash payout.

But Disney will still have to maintain a standard. People will not pay top dollar and accept lower quality rooms. People who don't care about the room wont be paying to stay in Disney. Those that do will still expect a Disney product.

No Disney won't be in that room everyday... but it will also take more effort to clean that room when they do.
 
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Andrew C

You know what's funny?
Housekeeping is the first step of the preventative/predictive maintenance lifecycle..

Housekeeping identifies maintenance deficiencies that can then be scheduled for repair.

Daily housekeeping yields 365 opportunities per year for deficiencies to be identified, planned and scheduled for repair.

The opportunity to plan and schedule repairs will be reduced to 121 scheduling opportunities for 3 day turnover to 52 opportunities in case of 7 day turnovers.

The delay in identification will result in delayed repair which will lead to decreased satisfsction.

How many people do you think will opt into this?

It's funny when other hotels companies have this option, it's a reasonable business decision. but when disney does it they are out to screw people and things are going to fall apart.

There is a history of this program working at other properties. They have the data to back up this decision. I know everyone likes to analyze every move disney makes but every decision doesn't need to be questioned with a bunch of dramatics and worst case scenario, slippery slope nonsense. Disney will still have plenty of opportunity to identify issues in guest rooms. Just as all other resorts do that have this program.
 

flynnibus

Premium Member
How about we wait for Disney to do the bad thing before we get mad at them for it? In case, ya know, they don't.

What do you suggest they are testing this for?

Disney already gives you the option to skip housekeeping for your room... there is no "need" to offer this.
Do you suggest there is a line of people demanding rebates because they didn't use their full allotment of housekeeping?
Do you think Disney sees this increased margin and just is feeling charitable and feels the need to refund these guests because of that?

Or is it Disney is testing what incentive or value guests attach to this service so it can be itemized in some way?

Which do you feel it is?
 

Nubs70

Well-Known Member
How many people do you think will opt into this?

It's funny when other hotels companies have this option, it's a reasonable business decision. but when disney does it they are out to screw people and things are going to fall apart.

There is a history of this program working at other properties. They have the data to back up this decision. I know everyone likes to analyze every move disney makes but every decision doesn't need to be questioned with a bunch of dramatics and worst case scenario, slippery slope nonsense. Disney will still have plenty of opportunity to identify issues in guest rooms. Just as all other resorts do that have this program.
No idea how many will opt out.

However, in the mind of an efficiency expert, housekeeping is not a value added activity, and as such, is a waste of time and material. Housekeeping is an expense stream.

In the end, if housekeeping can be transformed from an expense stream to an income stream, this is the holy grail for an efficiency expert.

This is why I believe the rebate is an initial test.
 

Monty

Brilliant...and Canadian
In the Parks
No
Refusing housekeeping contributes to housekeepers losing employment. Each cleaner is expected to service a certain number of rooms per day. If the same number of people refuse cleaning, they tell a cleaner not to report for work that day.

I'd rather not contribute to a cleaner losing their day's pay.
 

Andrew C

You know what's funny?
No idea how many will opt out.

However, in the mind of an efficiency expert, housekeeping is not a value added activity, and as such, is a waste of time and material. Housekeeping is an expense stream.

In the end, if housekeeping can be transformed from an expense stream to an income stream, this is the holy grail for an efficiency expert.

This is why I believe the rebate is an initial test.

Yet apart from extended stay chains, there is little evidence of this end result that you think will occur.
 

larryz

I'm Just A Tourist!
Premium Member
Refusing housekeeping contributes to housekeepers losing employment. Each cleaner is expected to service a certain number of rooms per day. If the same number of people refuse cleaning, they tell a cleaner not to report for work that day.

I'd rather not contribute to a cleaner losing their day's pay.
On the other hand, maybe they tell a cleaner that they only have 30 rooms to clean that day instead of 40...
 

Lets Respect

Well-Known Member
The math doesn't make sense to me for it to be anything but a test
If a housekeeper makes $15 an hour
Can perform daily housekeeping at the rate of four rooms an hour. So average cost per room is $4 roughly
Why would they be giving $20 gift cards?
 

Andrew C

You know what's funny?
The math doesn't make sense to me for it to be anything but a test
If a housekeeper makes $15 an hour
Can perform daily housekeeping at the rate of four rooms an hour. So average cost per room is $4 roughly
Why would they be giving $20 gift cards?

4 rooms an hour? Not that much.
 

Monty

Brilliant...and Canadian
In the Parks
No
On the other hand, maybe they tell a cleaner that they only have 30 rooms to clean that day instead of 40...
If only ten people opt out, perhaps. But if 40 opt out, you can bet they don't reduce four cleaners workload by ten, they tell one to stay home.

The "inducements" to guests cost a lot less than paying a cleaner for the day. Hotels the world over are doing the exact same to their cleaning staff. It's disgusting.
 

peter11435

Well-Known Member
The math doesn't make sense to me for it to be anything but a test
If a housekeeper makes $15 an hour
Can perform daily housekeeping at the rate of four rooms an hour. So average cost per room is $4 roughly
Why would they be giving $20 gift cards?
Usually 2 rooms per hour and there are more costs involved in housekeeping than just labor.

Also the $20 gift card does not cost Disney $20 and the products/services you purchase with it also do not cost anywhere near $20.
 

Lets Respect

Well-Known Member
Usually 2 rooms per hour and there are more costs involved in housekeeping than just labor.

Also the $20 gift card does not cost Disney $20 and the products/services you purchase with it also do not cost anywhere near $20.

Two rooms per hour for daily housekeeping? Or to turn the room over for the next guest?
 

Lets Respect

Well-Known Member
If only ten people opt out, perhaps. But if 40 opt out, you can bet they don't reduce four cleaners workload by ten, they tell one to stay home.

The "inducements" to guests cost a lot less than paying a cleaner for the day. Hotels the world over are doing the exact same to their cleaning staff. It's disgusting.

It does make cleaning the room when they finally get in there harder as well.
 

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