Housekeeping

[peter11435]

Two rooms per hour for daily housekeeping? Or to turn the room over for the next guest?

Housekeepers at most resorts are responsible for about 16 rooms per day.

 

[Nick Pappagiorgio]

You've had 40 separate instances where you didn't have housekeeping?

I am well above that number. 10 years of annual one week trips and we usually only have them clean on day 3 or 4 so I am at around 60 days.

 

[larryz]

Housekeepers at most resorts are responsible for about 16 rooms per day.

That's all? Well, then, I'm going to start leaving my room a lot messier -- the way I usually leave it would take a Mousekeeper only 10 or so minutes to fix up, and I want to get my whole half-hour's worth!

 

[Nick Pappagiorgio]

I thought I'd be okay with this but I just spent a few nights in a suite in Cleveland that didn't have daily housekeeping and I absolutely hated it.

Probably had more to do with Cleveland than the housekeeping

EDIT: Second to the party but I like this gif

 

[ford91exploder]

Housekeeping is the first step of the preventative/predictive maintenance lifecycle..

Housekeeping identifies maintenance deficiencies that can then be scheduled for repair.

Daily housekeeping yields 365 opportunities per year for deficiencies to be identified, planned and scheduled for repair.

The opportunity to plan and schedule repairs will be reduced to 121 scheduling opportunities for 3 day turnover to 52 opportunities in case of 7 day turnovers.

The delay in identification will result in delayed repair which will lead to decreased satisfsction.

But in the near term it will result in short term profit gains which will be more than offset in the long run by the maintenance debt.

 

[Jedi Stitch]

So what the bean counters and the board of directors have missed, that they are affecting the legacy of Disney here. The Disney bubble is the magic of Disney. The family that is coming to stay on property are expecting the Disney world famous hospitality while staying on property. The families that stay at the value resorts are trying to save money, but still want the full Disney experience. Other wise they can stay off property at a fraction of the cost staying on property. It is a shame really, because the short term cost savings that these master gurus are offering the Dis, will start the ball rolling on cost savings at moderate resorts too in the future. Once the quality sags, so will the use of on property, and they will have to implement the things they have dropped, and raise the prices to beyond acceptable levels people will pay. It may just be my opinion, and I could be wrong.

 

[ford91exploder]

No idea how many will opt out.

However, in the mind of an efficiency expert, housekeeping is not a value added activity, and as such, is a waste of time and material. Housekeeping is an expense stream.

In the end, if housekeeping can be transformed from an expense stream to an income stream, this is the holy grail for an efficiency expert.

This is why I believe the rebate is an initial test.

The ultimate goal is charging for housekeeping, over and above the daily rate, Every notice how 'efficiency experts never seem to take into account the effects on the total SYSTEM ???/

 

[ford91exploder]

So what the bean counters and the board of directors have missed, that they are affecting the legacy of Disney here. The Disney bubble is the magic of Disney. The family that is coming to stay on property are expecting the Disney world famous hospitality while staying on property. The families that stay at the value resorts are trying to save money, but still want the full Disney experience. Other wise they can stay off property at a fraction of the cost staying on property. It is a shame really, because the short term cost savings that these master gurus are offering the Dis, will start the ball rolling on cost savings at moderate resorts too in the future. Once the quality sags, so will the use of on property, and they will have to implement the things they have dropped, and raise the prices to beyond acceptable levels people will pay. It may just be my opinion, and I could be wrong.

It's the result of a management team who neither knows nor cares anything about the specific business they are in and does not use the product themselves, They are only seeking short term profit and if they destroy the business long term it's not their problem.

Same thing hit Sears with Craftsman tools at one time they were the finest homeowner grade tool (they were always meant to sell for a price) and the product managers USED the tools in their own shops, In comes a 'new' generation of product managers who neither use nor understand the product they sell and they cheapen the tools (and the BRAND as well) the product managers neither understand nor care that the tool in many cases is no longer the product that BUILT the brand (and may actually be damaging the BRAND) Only that next quarter's numbers look good.

 

[Communicora]

This seems like a bad idea because daily housekeeping is a good opportunity for staff to notice maintenance issues or situations like bedbugs.

I keep hotel rooms very tidy and I still appreciate coming back to a freshly cleaned room. It's relaxing, and given the many splendored variety of critters in Florida, I definitely wouldn't want to room next to someone who camped out for seven days and opted out of housekeeping.

 

[Nubs70]

The ultimate goal is charging for housekeeping, over and above the daily rate, Every notice how 'efficiency experts never seem to take into account the effects on the total SYSTEM ???/

Exactly,

The efficiency experts are responsible to and only for the B/U known as housekeeping which currently operates at a loss. Any other B/U does not matter.

Efficiency experts get paid flat fee plus percentage of savings and profit. Imagine the pay day if housekeeping could be transformed from loss to profit? One could retire off this one project alone.

 

[Nubs70]

But in the near term it will result in short term profit gains which will be more than offset in the long run by the maintenance debt.

I would love to see the before and after on break in maintenance percentages.

 

[Andrew C]

I would love to see the before and after on break in maintenance percentages.

Maybe disney should just ask about best practices from extended stay chains. Or time shares. Since those rooms are never touched each day.

 

[Nubs70]

Maybe disney should just ask about best practices from extended stay chains. Or time shares. Since those rooms are never touched each day.

I wonder if wear and tear is the same on a WDW room as an extended stay.

I see extended stay as more for the single business traveler not the tourist platoon family of 4 with all the accompanying baggage etc.

 

[Lets Respect]

The amount of groceries that people bring into their Disney hotel rooms is probably unique as well.

 

[BernardandBianca]

I wonder if wear and tear is the same on a WDW room as an extended stay.

I see extended stay as more for the single business traveler not the tourist platoon family of 4 with all the accompanying baggage etc.

Disney should have enough data to make an informed decision based on how the same system works at DVC, where members haven't gotten daily service for years.

 

[durangojim]

Nope. Give me my deluxe resort with brand new towels and my bed made by noon every day.

 

[EOD K9]

As a DVC member, how am I supposed to opt in to a program that cannot give me a gift card? This is ridiculous. Disney is potentially taking money out of my pocket when I could be getting $20 a night. Where's my attorney?

Serious note. A lot of mousekeepers rely on daily tips. Will those people that opt into this program still leave an appropriate tip? Not only could this lead to a RoF, but also those that do work could possibly lose money as well.

 

[Nubs70]

As a DVC member, how am I supposed to opt in to a program that cannot give me a gift card? This is ridiculous. Disney is potentially taking money out of my pocket when I could be getting $20 a night. Where's my attorney?

Serious note. A lot of mousekeepers rely on daily tips. Will those people that opt into this program still leave an appropriate tip? Not only could this lead to a RoF, but also those that do work could possibly lose money as well.

You could call Slipin Jimmy and try a disparate treatment argument. However, it could cost you months of housekeeping rebates to prove a point.

 

[MuteSuperstar]

Serious note. A lot of mousekeepers rely on daily tips. Will those people that opt into this program still leave an appropriate tip? Not only could this lead to a RoF, but also those that do work could possibly lose money as well.

Really not being snarky here, but why would someone tip for a service they aren't using?
I mean I would certainly leave one for the cleaning done before I arrived and after I leave but otherwise, for the days in between? Nah.