Easy, tiger! - I wasn’t criticizing you!Actually quite easy - you can tell in five minutes from an interview if the person has an outgoing, positive, smiling disposition. If they don't, you can train them day and night, and it won't get better - just more fake.
Decades ago Disney focused on hiring a certain fresh-faced, positive, happy profile and the results created (the now sadly gone) Disney employee mystique/brand. Now even Chik-fil-A and In-N-Out do a better job of having consistently positive and professional employees. The Disney standard is no longer discernible from Six Flags or Universal. Actually, I take that back, I've had much more consistent positive interactions at Universal parks than at Disney parks over the past few years. YMMV.
And note, nowhere did I say anything about "over the top". Over the top employees are just annoying and not professional, positive, service employees.
Suffice it to say that one guest’s “happy, smiling, positive, and friendly” is another guest’s “over the top.”
Kind of like members of this message board.