MagicHappens1971
Well-Known Member
I love this "Universal's so much better and guest centric" narrative. Their customer service sucks, and their team members couldn't care less about their jobs or the guests. Mind you HHN happens almost every night from September - October goes for $130+ a ticket, and you basically NEED to pay $150+ for an Express pass if you intend to do everything in one night.Meanwhile you can go to Universal for Grinchfest and it's included with your park admission.
EDIT:
And before I get the "well if you hate Universal so much, don't go" replies. I don't hate Universal, I had an annual pass for several years, and also bought the HHN Ultimate Pass last year and went over 30 times. I don't enjoy their customer service, their crowd management for events like HHN is very poor, lines for concessions and more are extremely long. Most of their simulator attractions are a snooze-fest for me, and just make me dizzy. I really only go to Universal for Butterbeer, Hagrids, Velocicoaster, Spider-Man, Escape from Gringotts, and the Hogwarts Express, and of course to play around with my interactive wand in Hogsmeade & Diagon Alley.
My biggest gripe is their team members, with Disney their are a few sour apples in the bunch of CMs, but with Universal their are only a few good apples in the bunch.
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