Talk about way out of context,
we should go back to post #5 from Disney Insider.
We are talking about the population of a moderate city here with 40-60,000 CM's. In that population are there bad apples, some doing illegal activities, some with other problems? yes, but no worse than where I work or your neighborhood hospital, schools, or our local civil servants and government.
Yes, Disney does provide the expectation of magic and superior treatment, but where do the posters standards come from?
Think about the average number of CM's you interact with PER DAY on your visit, and match that to the number of problems you have.
Maybe these problems stick in your mind and are discussed so much because they are so rare, therefore Disney is a victim of it's own success.
I have never seen any business, any professional organization, at any pay level operate as well as Disney. When they sink below that level, it may be worthwhile to discuss it here.
In the meantime, I'm off to start a thread about the 5 lights that were out at Osborne last week....