Cast Member Standards

[mergatroid]

Have we run out of stuff to argue about now that we've resorted to this

 

[John park hopper]

Have we run out of stuff to argue about now that we've resorted to this

Seems so

 

[King Panda 77]

Seems so

No problem

 

[mkt]

Yeah… that’s kind of the point. It used to be an issue.

Either details matter or they don’t.

If it was frowned upon, it was during Walt's era.

 

[JoeCamel]

Have we run out of stuff to argue about now that we've resorted to this

Has the star bores talk started?

 

[TrainsOfDisney]

Have we run out of stuff to argue about now that we've resorted to this

It’s the discussion of details just like a bird on a stick on some mountain in Asia.

 

[JMcMahonEsq]

Oh yeah I wasn’t saying for co-workers. I would tell my co-workers all sorts of things
haha

Interesting I might tell my direct reports or co workers "no problem" (my personal version is no worries, which I think I started saying with no intentional connection to lion king, but now posting this here, i have to wonder....) but it not something I would say to a board member or CEO.

Its funny I always thought the difference was not to imply an ending to the interaction vs continued responsibility, but that saying "You're welcome" implied that you did something that you weren't obligated to do, such that your sending signal to customer that you did them a favor, as opposed to no problem being more that you did you job, it wasn't an inconvenience or issue.

 

[B O]

When I was there 3 years ago there were alot of CM's hanging around in groups chatting. Not thrilled if you interrupted with a question in Magic Kingdom. BUT THEN at the Navi River Journey que in Animal Kingdom we asked a question about flashing lights due to Epilepsy.They got on their radios & asked around & were super helpful. So I think it's really who you are dealing with at that time.

 

[TrainsOfDisney]

my person version is no worries, which I think I started saying with no intention connection to lion king, but now posting this here, i have to wonder....

Oh me too! They used to say “no hurries no worries” at animal kingdom a lot - I’m pretty sure I picked it up from there.

 

[Lilofan]

CM standards are standards if they are actually consistently enforced and cast are held accountable for non compliance.

 

[mkt]

CM standards are standards if they are actually consistently enforced and cast are held accountable for non compliance.

Correct. But the reality of keeping a place like Walt Disney World adequately staffed has caused some of that accountability to be… less consistent.

 

[StarWarsGirl]

Have we run out of stuff to argue about now that we've resorted to this

How many pages has it been going on for now?

 

[JoeCamel]

Interesting I might tell my direct reports or co workers "no problem" (my personal version is no worries, which I think I started saying with no intentional connection to lion king, but now posting this here, i have to wonder....) but it not something I would say to a board member or CEO.

Its funny I always thought the difference was not to imply an ending to the interaction vs continued responsibility, but that saying "You're welcome" implied that you did something that you weren't obligated to do, such that your sending signal to customer that you did them a favor, as opposed to no problem being more that you did you job, it wasn't an inconvenience or issue.

I've always seen "you're welcome" in response to my "thank you" as an expression of gratitude and a coda to the interaction. A formality that defined a transaction of either cash or service which was the convention and understood by both parties