cm1988
Active Member
My guess is that much of the variation in attitude has to do whether the cast member is full-time (Perm), CR (Casual Regular), or seasonal (Casual Temporary.)
In the past, the company did try to keep the “mix” at a set level. The reason for that is labor rates. Perms have many more benefits than CR or CT.
Naturally, the company staffs up for holidays and the summer, so you will find more CR’s and CT’s. They are less likely to care about your experience. They are likely to be working other jobs and crazy shifts. The perms you meet are likely to have been around a while. If a guest makes a complaint at guest relations about a cast member that is heard, and if that repeat offending cast, member is a perm you won’t see them again.
The best thing you can do to make this better for everyone, including for your next visit, is to read that name tag whenever there’s a really positive or really negative experience. Remember where it happened and when. On your way out of the park report that very positive or very negative experience to guest relations. You’ll be doing everyone a favor… including that cast member who could benefit from some feedback. I doubt that the feedback gathered on the app is as effective because it’s so easy to do that and there must be a ton of it. Even so, if you don’t want to make a visit to guest relations part of your experience, that’s understandable so use the app.
In the past, the company did try to keep the “mix” at a set level. The reason for that is labor rates. Perms have many more benefits than CR or CT.
Naturally, the company staffs up for holidays and the summer, so you will find more CR’s and CT’s. They are less likely to care about your experience. They are likely to be working other jobs and crazy shifts. The perms you meet are likely to have been around a while. If a guest makes a complaint at guest relations about a cast member that is heard, and if that repeat offending cast, member is a perm you won’t see them again.
The best thing you can do to make this better for everyone, including for your next visit, is to read that name tag whenever there’s a really positive or really negative experience. Remember where it happened and when. On your way out of the park report that very positive or very negative experience to guest relations. You’ll be doing everyone a favor… including that cast member who could benefit from some feedback. I doubt that the feedback gathered on the app is as effective because it’s so easy to do that and there must be a ton of it. Even so, if you don’t want to make a visit to guest relations part of your experience, that’s understandable so use the app.
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