Cast Member Standards

[Tom Morrow]

What if someone said "You're welcome" to you and clearly didn't mean it with any snark or sarcasm? I'm sure that's the case the vast majority of times anyway.

It's less about how the person says it and more about how you feel while saying it. I don't like saying "you're welcome" because to me it feels like I am acknowledging that they owed me a "thank you". If someone says it to me without a snarky tone, I still appreciate it and don't think anything negative.

 

[LittleBuford]

It's less about how the person says it and more about how you feel while saying it. I don't like saying "you're welcome" because to me it feels like I am acknowledging that they owed me a "thank you". If someone says it to me without a snarky tone, I still appreciate it and don't think anything negative.

That’s a fair distinction. I’m glad you hear it as intended, even if it’s not something you yourself feel comfortable saying.

 

[Andrew C]

Certainly.

 

[Gringrinngghost]

As another visit comes to a close I'm left taken aback by the current standard and quality of the Cast Members Disney is hiring - what happened?

It's multiple factors but really boils down to the fact that people don't want to work for scraps.

As I have stated in February, and this is across the board but used Universal for example; "It appears that they are anticipating a large departure of the house keeping staff and are preparing for the enviable, and there is only so much DCP can aid in this. Universal is in the same boat with their ride technicians and they are flipping out about that. From what I've been hearing internally they aren't getting the caliber of talent that they are looking for and don't know what is going to happen. It's worth nothing that a good chunk of the techs at Universal will be eligible or are very close for retirement right around the time of Epic opening. These companies quite frankly can't get the people they want, partly due to the dubbed Great Resignation and the fact that people care more about what they are worth."

 

[Lilofan]

It's multiple factors but really boils down to the fact that people don't want to work for scraps.

As I have stated in February, and this is across the board but used Universal for example; "It appears that they are anticipating a large departure of the house keeping staff and are preparing for the enviable, and there is only so much DCP can aid in this. Universal is in the same boat with their ride technicians and they are flipping out about that. From what I've been hearing internally they aren't getting the caliber of talent that they are looking for and don't know what is going to happen. It's worth nothing that a good chunk of the techs at Universal will be eligible or are very close for retirement right around the time of Epic opening. These companies quite frankly can't get the people they want, partly due to the dubbed Great Resignation and the fact that people care more about what they are worth."

Universal staff aren't unionized so resort can get the staff hours to the bone while Disney unionized cast full time are guaranteed 32 hours weekly. Without a union representation , its Universal mgt way or the highway.

 

[Gringrinngghost]

Universal staff aren't unionized so resort can get the staff hours to the bone while Disney unionized cast full time are guaranteed 32 hours weekly. Without a union representation , its Universal mgt way or the highway.

UOR staff are guaranteed hours, and full time are guaranteed 32 hours. UOR basically copies what Disney's union does, but again people don't want to work for scrapes.

I shared this on Reddit two years ago;

Apartments.com is showing me right now that there are 10,253 apartments available for Orlando.

Amazingly I see more stories of people being priced out then that of a extremely high demand. As per Rents.com 51% of apartment rent prices are over $2,100. And when you have an per capita income in past 12 months (in 2021 dollars), 2017-2021 (Census.gov) that alone shows that there is a major issue.

Disney, is by far the biggest employer in the area, and if you have someone working there 40 hours a week at an average of 18.37 per hour (Payscale.com), once you account for taxes and such, they are making $2,376 per month. Now when you account $200/mo for grocery, $91 per month for minimum coverage for their car, 127.37 for their cellphone bill, $150/mo in gasoline for their car, before rent they are already spending $568.37 a month.

And when you have an average rent in the area for a studio apartment in, which the average rent is $1,894. They are already in the negative of around 86.37 because of after their other monthly costs, they only have $1,807.63 left in their paycheck.

Now lets take that math and scale it to an entire year for a studio apartment with the per capita income. The per captia income was already defined at $36,596 before taxes. With taxes, they get approximately $29,610 in take home every year after taxes. Their yearly charges for Food, Gas, Auto Insurance, and Cellphone are $6,820.44. Their yearly rent is $22,728. $29,548.44 is their overall expensive and they amazingly get away with a net gain of $61.56.

So... want to tell me again how with 10,253 apartments available, we have such a high demand for rentals when calculated at the per captia income, that someone only makes in a studio apartment a net gain, if they are lucky and don't have to do any additional spending a whopping net gain of $61.56.

and added last year

So, while things do seem better, you need to look at other factors as well such as inflation, corporate greed, the insurance market being the major laughing stock down here (I have friends being quoted over $7,000 a year for coverage for home owners and friends with clean records for auto insurance being quoted at nearly $2,000 a year on barebones auto insurance) it surely adds up.

For those wondering, a house in my area that is for sale, (4bed/2bath/1600sqft) for $359K (after numerous price cuts down from $390K) since they failed to rent it for $2,700/mo. Makes ya think…

 

[mergatroid]

I had a strange issue at Typhoon Lagoon in September. We always get there at about 9:15am which means whilst the turnstiles aren't yet open there's usually only a handful of guests there so we join a line with at most 1 or 2 people in front of us (sometimes nobody). We turn up and stand behind a family at around 9:25 a CM steps forward asking them if they'd like to be the 'family of the day' and took them in so they could help 'open the park' from inside. So we shuffled up to the entrance and were now the front of that line. About 15 mins late despite the same CM who'd let them in being stood a few yards in front of us the whole time watching the lines develop stepped forward and said "Anybody in this line must move to another line as we're not operating this one today" and took a step back. So despite the fact we were in a line that he'd approached 15 minutes previously without saying anything, we were now forced to go to the back of the other lines with a load of people in front of us who'd arrived after us.

I went to the ticket kiosk there whilst my wife waited in the queue we'd been sent to and politely explained to the CM there that it wasn't very good customer service and that if in fact they'd only discovered that machine not working or that they were an operator down that day, that surely there were other ways to deal with this and that there wasn't even an apology issued when we were told. She said she'd pass it up the line and as I returned I noticed the guy who'd said it approach the kiosk and speak to the lady looking at me as he did so. After a quick chat he looked over at me and shook his head before walking back to his position still shaking his head and then motioned towards me as he said something to his colleague.

Now it could have been a coincidental and unrelated conversation from what he'd done with the other CM and the head shake whilst looking at me could have been unrelated but I got the impression it wasn't. As I passed him I stopped to explain why I'd complained and politely queried why no apology had been issued. He did that thing that bouncers or security guards do when they don't want to engage and refused to make eye contact and just looked straight ahead whilst saying "Everyone gets in Sir, I've got to concentrate and you've already complained".

Every other CM encountered was good to fantastic, lots of smiles and happy faces and we visited on about 10 different days. The TM's on the 3 nights we visited Universal were mostly great too with just one seeming miserable who was serving drinks but wasn't outwardly rude like the guy at Typhoon Lagoon.

 

[Jrb1979]

Doesn't pay the best? Someone hired off the street with no experience starts at $20 per hour in parks and resorts. In my area, a 911 operator , TSA at the airport , phlebotomist at the hospital starts at $18 and these roles have more responsibility and stress to go along with it. A Planet Fitness front desk role raised their starting rate to $15 per hour.

Buc cees pays better and you don't have to deal as entitled people.

 

[Lilofan]

Buc cees pays better and you don't have to deal as entitled people.

Buc-ees starts at $18.18 per hour lower than WDW starting wage.

 

[Ayla]

Yeah, this sounds like a you problem. The customer service person is being polite as far as they know how.

"You're right, it wasn't a problem - it was your job."

Good lord, saying "you're welcome" is not rude.

 

[donaldtoo]

"You're right, it wasn't a problem - it was your job."

Good lord, saying "you're welcome" is not rude.

Yep, pretty sure if “You’re welcome.” is a problem for someone, they have other issues.

 

[LittleBuford]

"You're right, it wasn't a problem - it was your job."

Good lord, saying "you're welcome" is not rude.

Nor is saying "no problem", which is never intended to mean what you have glossed it as meaning. No-one should take offence at either expression.

 

[MarvelCharacterNerd]

This is a generational thing.

"You're welcome" sounds rude to the younger generations.

"No problem" is the same as "you're welcome" but comes off as less rude, I guess because we started using "you're welcome" sarcastically at some point.

Americans are explaining why they don't say 'you're welcome' in customer service settings after foreigners complained that 'mmhmm' comes off as rude

After several foreigners were perturbed by an"mmhmm" response, American TikTokers explained that "you're welcome" actually feels kind of rude.

www.businessinsider.com

The latest one I've noticed is people saying "appreciate you" instead of "thank you" or "appreciate it". Sounds weird to me, but it's constant now. Not sure if it's just a CA thing but I hear it everywhere.

 

[Tom Morrow]

"You're right, it wasn't a problem - it was your job."

Good lord, saying "you're welcome" is not rude.

Yep, pretty sure if “You’re welcome.” is a problem for someone, they have other issues.

You guys are misunderstanding or choosing to get upset. People don't find "You're welcome" rude, younger generations feel rude saying it so they say "no problem" instead.

 

[LittleBuford]

You guys are misunderstanding or choosing to get upset. People don't find "You're welcome" rude, younger generations feel rude saying it so they say "no problem" instead.

A good comparison might be those who choose to say "Happy Holidays" even if they have no issue hearing "Merry Christmas" (I say both).

 

[donaldtoo]

You guys are misunderstanding or choosing to get upset. People don't find "You're welcome" rude, younger generations feel rude saying it so they say "no problem" instead.

Sorry, but this is something I’m not getting upset about, and definitely not losing sleep over.
I’ve, alternately, used many different versions over the years…
“You’re welcome.”, “My pleasure.”, “No problem.”, “No worries.”, “It’s cool.”, etc., etc., etc.
I don’t feel rude saying any of them.
I just don’t understand how “You’re welcome.” causes some others so much angst.
Seems pretty ridiculous actually that we’re even discussing this.

 

[LittleBuford]

Sorry, but this is something I’m not getting upset about, and definitely not losing sleep over.
I’ve, alternately, used many different versions over the years…
“You’re welcome.”, “My pleasure.”, “No problem.”, “No worries.”, “It’s cool.”, etc., etc., etc.
I don’t feel rude saying any of them.
I just don’t understand how “You’re welcome.” Causes others so much angst.
Seems pretty ridiculous actually that we’re even discussing this.

We're only discussing it because someone said they couldn't stand hearing "No problem" instead of "You're welcome". Certain (younger) posters then explained why they prefer saying the former over the latter. Blame the old fuddy-duddies for complaining about something so innocuous, not the youngters for providing an explanation!

 

[donaldtoo]

We're only discussing it because someone said they couldn't stand hearing "No problem" instead of "You're welcome". Certain (younger) posters then explained why they prefer saying the former over the latter. Blame the old fuddy-duddies for complaining about something so innocuous, not the youngters for providing an explanation!

Well, I’m a 62-year-old fat, Texas fuddy-duddy, and I don’t give a rip one way or the other what words are used between people in those types of situations, as long as they’re properly respectful, on both ends.
I’ve already explained my stance on this, and the youngsters “explanation” just makes no sense to me.
If a person is “triggered” over “You’re welcome.” they should seek help.

 

[LittleBuford]

Well, I’m a 62-year-old fat, Texas fuddy-duddy, and I don’t give a rip one way or the other what words are used between people in those types of situations, as long as they’re properly respectful, on both ends.
I’ve already explained my stance on this, and the “explanation” just makes no sense to me.
If a person is “triggered” over “You’re welcome.”, they should seek help.

I too was surprised by the explanation, having never considered that anyone would take "You're welcome" the wrong way. It was then explained that young people themselves prefer not to use the expression but are perfectly happy to hear it from others (like me) for whom "You're welcome" feels natural. No-one said they were triggered by it. The only frustration that has been expressed in this discussion is with "No problem" (which I also say).

 

[donaldtoo]

I weep for the future…!!!!!