Cast Member Standards

[mergatroid]

Have we run out of stuff to argue about now that we've resorted to this

 

[John park hopper]

Have we run out of stuff to argue about now that we've resorted to this

Seems so

 

[King Panda 77]

Seems so

No problem

 

[mkt]

Yeah… that’s kind of the point. It used to be an issue.

Either details matter or they don’t.

If it was frowned upon, it was during Walt's era.

 

[JoeCamel]

Have we run out of stuff to argue about now that we've resorted to this

Has the star bores talk started?

 

[TrainsOfDisney]

Have we run out of stuff to argue about now that we've resorted to this

It’s the discussion of details just like a bird on a stick on some mountain in Asia.

 

[JMcMahonEsq]

Oh yeah I wasn’t saying for co-workers. I would tell my co-workers all sorts of things
haha

Interesting I might tell my direct reports or co workers "no problem" (my personal version is no worries, which I think I started saying with no intentional connection to lion king, but now posting this here, i have to wonder....) but it not something I would say to a board member or CEO.

Its funny I always thought the difference was not to imply an ending to the interaction vs continued responsibility, but that saying "You're welcome" implied that you did something that you weren't obligated to do, such that your sending signal to customer that you did them a favor, as opposed to no problem being more that you did you job, it wasn't an inconvenience or issue.

 

[B O]

When I was there 3 years ago there were alot of CM's hanging around in groups chatting. Not thrilled if you interrupted with a question in Magic Kingdom. BUT THEN at the Navi River Journey que in Animal Kingdom we asked a question about flashing lights due to Epilepsy.They got on their radios & asked around & were super helpful. So I think it's really who you are dealing with at that time.

 

[TrainsOfDisney]

my person version is no worries, which I think I started saying with no intention connection to lion king, but now posting this here, i have to wonder....

Oh me too! They used to say “no hurries no worries” at animal kingdom a lot - I’m pretty sure I picked it up from there.

 

[Lilofan]

CM standards are standards if they are actually consistently enforced and cast are held accountable for non compliance.

 

[mkt]

CM standards are standards if they are actually consistently enforced and cast are held accountable for non compliance.

Correct. But the reality of keeping a place like Walt Disney World adequately staffed has caused some of that accountability to be… less consistent.

 

[StarWarsGirl]

Have we run out of stuff to argue about now that we've resorted to this

How many pages has it been going on for now?

 

[JoeCamel]

Interesting I might tell my direct reports or co workers "no problem" (my personal version is no worries, which I think I started saying with no intentional connection to lion king, but now posting this here, i have to wonder....) but it not something I would say to a board member or CEO.

Its funny I always thought the difference was not to imply an ending to the interaction vs continued responsibility, but that saying "You're welcome" implied that you did something that you weren't obligated to do, such that your sending signal to customer that you did them a favor, as opposed to no problem being more that you did you job, it wasn't an inconvenience or issue.

I've always seen "you're welcome" in response to my "thank you" as an expression of gratitude and a coda to the interaction. A formality that defined a transaction of either cash or service which was the convention and understood by both parties

 

[LittleBuford]

Its funny I always thought the difference was not to imply an ending to the interaction vs continued responsibility, but that saying "You're welcome" implied that you did something that you weren't obligated to do, such that your sending signal to customer that you did them a favor, as opposed to no problem being more that you did you job, it wasn't an inconvenience or issue.

I asked a young friend today what she saw as the difference between the two expressions, and this pretty much tallies with what she told me. For her, “No problem” is the more obliging response, brushing off any need for thanks, whereas “You’re welcome” could come off as implying that gratitude was owed. But she also acknowledged that she’s happy to hear “You’re welcome” from those of us who do use it.

Again, it’s the intent that matters and that people should focus on, not the wording.

 

[Sir_Cliff]

I asked a young friend today what she saw as the difference between the two expressions, and this pretty much tallies with what she told me. For her, “No worries” is the more obliging response, brushing off any need for thanks, whereas “You’re welcome” could come off as implying that gratitude was owed. But she also acknowledged that she’s happy to hear “You’re welcome” from those of us who do use it.

Again, it’s the intent that matters and that people should focus on, not the wording.

That's how I would read it, though that might be a cultural thing as I think in Australia we say "no worries" a lot.

"You're Welcome" does seem to have an implied "yes, I did go out of my way to do something for you" whereas "no worries" suggests more that it was, well, no problem or inconvenience for me to help you.

 

[larryz]

Has the star bores talk started?

Han shot first.

 

[Lilofan]

It’s the discussion of details just like a bird on a stick on some mountain in Asia.

A bunch of mysterious items I've had BBQ on a stick in outdoor markets in third world countries so I would not be surprised if one was Sam Eagle.

 

[StarWarsGirl]

That's how I would read it, though that might be a cultural thing as I think in Australia we say "no worries" a lot.

"You're Welcome" does seem to have an implied "yes, I did go out of my way to do something for you" whereas "no worries" suggests more that it was, well, no problem or inconvenience for me to help you.

So for Disney then, the appropriate replacement would be Hakuna Matata.

We've found the new cast training standard!

 

[LittleBuford]

That's how I would read it, though that might be a cultural thing as I think in Australia we say "no worries" a lot.

"You're Welcome" does seem to have an implied "yes, I did go out of my way to do something for you" whereas "no worries" suggests more that it was, well, no problem or inconvenience for me to help you.

Sorry, I meant "No problem" and wrote "No worries" by accident. I've gone back and corrected the post. (The reason for my mistake is that we use "No worries" in British English too; we may well have picked it up from you guys.) In any case, the point still stands, since "No worries" and "No problem" are functionally and tonally equivalent.

 

[joanna71985]

I have no problem with a CM using either "you're welcome" or "no problem". It makes no difference to me