Cast Member Standards

[flynnibus]

Declining guest behavior is probably 95% of the problem, no question.

There is more than one leg there tho.. It's how the company treats its employees when facing hardship.

When an employee feels like the company is not supporting them when they face adversity, most will go with the negative and service declines.

The employees who work in an environment who won't tolerate the jerks and support their employees who do the right thing will be happier and more resilient to adversity than in an environment where the employers treats them as fall guys or puts them in impossible positions.

 

[Ayla]

There is more than one leg there tho.. It's how the company treats its employees when facing hardship.

When an employee feels like the company is not supporting them when they face adversity, most will go with the negative and service declines.

The employees who work in an environment who won't tolerate the jerks and support their employees who do the right thing will be happier and more resilient to adversity than in an environment where the employers treats them as fall guys or puts them in impossible positions.

That's why I said 95, not 100.

 

[MarvelCharacterNerd]

One of the most frustrating things to us is the misbehaving children.
My DWifey and I are 61 and 62, respectively, and we both come from 4 sibling families.
We were both raised as properly as possible, and would have never gotten away with the behavior we have seen in more recent years.
We raised 3 kiddos, and all were taken out in public from day 1. We went shopping, etc., as a family almost all the time. They need to learn proper public behavior as early as is reasonable.
If there was a problem, which wasn’t often, it was my job to remove the offending child.
There was one incident, when our youngest DD was about 3, that will never be forgotten.
We were in Walmart when she had a total meltdown over something we wouldn’t buy her. Finally, I had to pick her up and take her out of the store, under my arm, kicking and screaming.
Just as soon as I exited the front doors, she started screaming “MOMMY HEEEEELLLP…?????”…little brat…!!!!!
Of course, several people stopped in their tracks, and glared at me like the kidnapper that I wasn’t…!!!!!
I announced to all of them that she was my child, and I was taking her to the white van over there (I pointed), so she would calm down, ‘til my wife got outta’ the store with our other 2 children.
Took me way too long to get her strapped into her car seat, fighting me the whole time, but after still melding down for about 5 more minutes, she finally calmed down.
Bottom line, she never did that again…not even close, ever. She knew we meant business.
We still joke about it to this day, though…!!!
I don’t know if we just got lucky, but, also, none of our kids ever had any issues with drugs, alcohol, promiscuity, etc.
If children are inconvenient for you, please don’t have them.
Otherwise, invest the time to discipline them and raise them properly from a very early age, or I guarantee you, with the relatively little effort and inconvenience it takes to do it right from the beginning, you have no clue what inconvenience your going to experience down the road for not doing so.
We now have 2 young Granddaughters (3 and 6) that are very well behaved. We’ve been present when other children have melted down near them, and they just look at them like “What’s up with that…?!”…!!!!!
Our kiddos have all thanked us many times over the years for sticking to our guns while raising them…!!!!!
Sorry for the rant, but take the time to do it right from the beginning, or pay a much heavier price later…for which you, your children, grandchildren, etc., may all pay.

I can't believe the desperate narcissism of kids these days. And I'm talking toddlers. Seems like every time I or other random strangers pull out a camera, kids run to stand in front of it. I see it constantly with kids stepping in front of other kids they don't even know to be in photographs they don't belong in and the cast members have to ask them to step out of the pictures because their parents didn't tell them no or pull them away. I was trying to film something recently in DTD and I had multiple toddlers literally climbing on my bags to jump up and down in front of my camera while their parents did nothing.

They are raising a generation desperate to be seen by anyone because their parents are clearly ignoring them. It's awful. I see so many kids desperate to "perform" when their parents pull out cameras too. What happens when an entire generation finds out the world doesn't actually revolve around how cute they think they are?

 

[Chi84]

I can't believe the desperate narcissism of kids these days. And I'm talking toddlers. Seems like every time I or other random strangers pull out a camera, kids run to stand in front of it. I see it constantly with kids stepping in front of other kids they don't even know to be in photographs they don't belong in and the cast members have to ask them to step out of the pictures because their parents didn't tell them no or pull them away. I was trying to film something recently in DTD and I had multiple toddlers literally climbing on my bags to jump up and down in front of my camera while their parents did nothing.

They are raising a generation desperate to be seen by anyone because their parents are clearly ignoring them. It's awful. I see so many kids desperate to "perform" when their parents pull out cameras too. What happens when an entire generation finds out the world doesn't actually revolve around how cute they think they are?

You see this constantly?

 

[MarvelCharacterNerd]

You see this constantly?

Constantly in the parks which is where I spend my free time. I spend a majority of my time visiting characters or watching entertainment and its gotten really bad since Covid when kids stopped being socialized and apparently a lot of parents lost the ability or never learned the ability to parent. Cast Members constantly have to gently get kids out of other family's photos. Kids constantly jump in front of my camera when I am taking photos or videos of others. They constantly yell at or demand the characters or entertainers pay attention to them instead of performing or interacting with others. It's really sad to see so many desperate kids. I was brought up to wait my turn and not demand to be the center of everyone's attention. They're not.

 

[mkt]

I can't believe the desperate narcissism of kids these days. And I'm talking toddlers.

So... you're saying toddlers are acting like toddlers?

 

[Chi84]

Constantly in the parks which is where I spend my free time. I spend a majority of my time visiting characters or watching entertainment and its gotten really bad since Covid when kids stopped being socialized and apparently a lot of parents lost the ability or never learned the ability to parent. Cast Members constantly have to gently get kids out of other family's photos. Kids constantly jump in front of my camera when I am taking photos or videos of others. They constantly yell at or demand the characters or entertainers pay attention to them instead of performing or interacting with others. It's really sad to see so many desperate kids. I was brought up to wait my turn and not demand to be the center of everyone's attention. They're not.

I’ve seen kids running around and getting in the way. But suggesting that they’re narcissistic or demanding that strangers take their pictures, watch them perform or pay attention to them - no, that I’m not buying as something that happens constantly.

 

[MarvelCharacterNerd]

So... you're saying toddlers are acting like toddlers?

No, I'm saying parents aren't parenting - unless you think kids can behave any way they want without boundaries. And kids who think they need to be the center of every photo or video - something I've never seen until the past few years - is creating a generation of narcissists who need to be the center of attention at all times. Which is not something to make fun of or support.

 

[MarvelCharacterNerd]

I’ve seen kids running around and getting in the way. But suggesting that they’re narcissistic or demanding that strangers take their pictures, watch them perform or pay attention to them - no, that I’m not buying as something that happens constantly.

I see it every visit every week.

So yeah, I'd call that constantly.

 

[mkt]

something I've never seen until the past few years - is creating a generation of narcissists who need to be the center of attention at all times.

That’s what every generation says about the next generation.

 

[Chi84]

That’s what every generation says about the next generation.

Why can’t they be like we were, perfect in every way . . .

 

[Smooth]

Constantly in the parks which is where I spend my free time. I spend a majority of my time visiting characters or watching entertainment and its gotten really bad since Covid when kids stopped being socialized and apparently a lot of parents lost the ability or never learned the ability to parent. Cast Members constantly have to gently get kids out of other family's photos. Kids constantly jump in front of my camera when I am taking photos or videos of others. They constantly yell at or demand the characters or entertainers pay attention to them instead of performing or interacting with others. It's really sad to see so many desperate kids. I was brought up to wait my turn and not demand to be the center of everyone's attention. They're not.

They can always go into politics.

 

["El Gran Magnifico"]

Why can’t they be like we were, perfect in every way . . .

I drank from a garden hose.

 

[Chi84]

I drank from a garden hose.

You still do . . .

 

[JoeCamel]

You still do . . .

But now it's a phthalate free garden hose....

 

["El Gran Magnifico"]

You still do . . .

Sometimes. Gen X, baby!

 

[Vegas Disney Fan]

After spending nearly a week in WDW and then nearly a week on DCL it’s a bit shocking how different the level of CM service is, the CMs at WDW were all good and we didn’t have a single issue with any of them but the CMs on DCL are the most friendly and amazing people anywhere. It’s a noticeable difference.

Definitely an apples and oranges comparison as the guest to CM ratio is probably 100 to 1 at WDW vs probably 2 to 1 on DCL but everyone from our room attendant, to our servers, to our bartenders, to the CMs manning the aquaduck entrance and the spa entrance were just incredible on DCL.

DCL also seems to have retained the old appearance standards, we didn’t see any unique hair colors, no visible tattoos, no “personalization” like you see with the CMs at the parks. Most the CMs on DCL seem to be from foreign nations though so maybe that’s more a symbol of American culture rather than a Disney standard.

 

[plutofan15]

I can't believe the desperate narcissism of kids these days. And I'm talking toddlers. Seems like every time I or other random strangers pull out a camera, kids run to stand in front of it. I see it constantly with kids stepping in front of other kids they don't even know to be in photographs they don't belong in and the cast members have to ask them to step out of the pictures because their parents didn't tell them no or pull them away. I was trying to film something recently in DTD and I had multiple toddlers literally climbing on my bags to jump up and down in front of my camera while their parents did nothing.

They are raising a generation desperate to be seen by anyone because their parents are clearly ignoring them. It's awful. I see so many kids desperate to "perform" when their parents pull out cameras too. What happens when an entire generation finds out the world doesn't actually revolve around how cute they think they are?

I can honestly say this has never happened to me.

 

[Mr Ferret 75]

After spending nearly a week in WDW and then nearly a week on DCL it’s a bit shocking how different the level of CM service is, the CMs at WDW were all good and we didn’t have a single issue with any of them but the CMs on DCL are the most friendly and amazing people anywhere. It’s a noticeable difference.

Definitely an apples and oranges comparison as the guest to CM ratio is probably 100 to 1 at WDW vs probably 2 to 1 on DCL but everyone from our room attendant, to our servers, to our bartenders, to the CMs manning the aquaduck entrance and the spa entrance were just incredible on DCL.

DCL also seems to have retained the old appearance standards, we didn’t see any unique hair colors, no visible tattoos, no “personalization” like you see with the CMs at the parks. Most the CMs on DCL seem to be from foreign nations though so maybe that’s more a symbol of American culture rather than a Disney standard.

Saw plenty of visible ink on our August cruise. But I do agree the DCL staff seem better presented.

 

["El Gran Magnifico"]

But I do agree the DCL staff seem better presented.

That's cause DCL has something that WDW doesn't