Cast Member Standards

[Ayla]

There is more than one leg there tho.. It's how the company treats its employees when facing hardship.

When an employee feels like the company is not supporting them when they face adversity, most will go with the negative and service declines.

The employees who work in an environment who won't tolerate the jerks and support their employees who do the right thing will be happier and more resilient to adversity than in an environment where the employers treats them as fall guys or puts them in impossible positions.

That's why I said 95, not 100.

 

[Vegas Disney Fan]

After spending nearly a week in WDW and then nearly a week on DCL it’s a bit shocking how different the level of CM service is, the CMs at WDW were all good and we didn’t have a single issue with any of them but the CMs on DCL are the most friendly and amazing people anywhere. It’s a noticeable difference.

Definitely an apples and oranges comparison as the guest to CM ratio is probably 100 to 1 at WDW vs probably 2 to 1 on DCL but everyone from our room attendant, to our servers, to our bartenders, to the CMs manning the aquaduck entrance and the spa entrance were just incredible on DCL.

DCL also seems to have retained the old appearance standards, we didn’t see any unique hair colors, no visible tattoos, no “personalization” like you see with the CMs at the parks. Most the CMs on DCL seem to be from foreign nations though so maybe that’s more a symbol of American culture rather than a Disney standard.

 

[Mr Ferret 75]

After spending nearly a week in WDW and then nearly a week on DCL it’s a bit shocking how different the level of CM service is, the CMs at WDW were all good and we didn’t have a single issue with any of them but the CMs on DCL are the most friendly and amazing people anywhere. It’s a noticeable difference.

Definitely an apples and oranges comparison as the guest to CM ratio is probably 100 to 1 at WDW vs probably 2 to 1 on DCL but everyone from our room attendant, to our servers, to our bartenders, to the CMs manning the aquaduck entrance and the spa entrance were just incredible on DCL.

DCL also seems to have retained the old appearance standards, we didn’t see any unique hair colors, no visible tattoos, no “personalization” like you see with the CMs at the parks. Most the CMs on DCL seem to be from foreign nations though so maybe that’s more a symbol of American culture rather than a Disney standard.

Saw plenty of visible ink on our August cruise. But I do agree the DCL staff seem better presented.

 

["El Gran Magnifico"]

But I do agree the DCL staff seem better presented.

That's cause DCL has something that WDW doesn't

 

[Mr Ferret 75]

That's cause DCL has something that WDW doesn't


View attachment 837899

An upcharge plunge pool ?

 

[Chi84]

An upcharge plunge pool ?

People would be lining up lol.

 

[Ayla]

After spending nearly a week in WDW and then nearly a week on DCL it’s a bit shocking how different the level of CM service is, the CMs at WDW were all good and we didn’t have a single issue with any of them but the CMs on DCL are the most friendly and amazing people anywhere. It’s a noticeable difference.

Definitely an apples and oranges comparison as the guest to CM ratio is probably 100 to 1 at WDW vs probably 2 to 1 on DCL but everyone from our room attendant, to our servers, to our bartenders, to the CMs manning the aquaduck entrance and the spa entrance were just incredible on DCL.

DCL also seems to have retained the old appearance standards, we didn’t see any unique hair colors, no visible tattoos, no “personalization” like you see with the CMs at the parks. Most the CMs on DCL seem to be from foreign nations though so maybe that’s more a symbol of American culture rather than a Disney standard.

That's why all cruise ships are foreign-flagged, they don't have to follow US labor laws.

 

[flynnibus]

it’s a bit shocking how different the level of CM service is

Which is why I've said many times... DCL is not about seeing a Disney'fied cruise, but about getting the kinds of service and experience that Disney used to wow you with and what they built their reputation on.

 

[The Mom]

This is not a parenting thread.

 

[Figments Friend]

Declining guest behavior is probably 95% of the problem, no question.

This.

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