ford91exploder
Resident Curmudgeon
This is not unique to Disney or even the restaurant business.
Every restaurant I know will staff according to a predicted volume. To do otherwise leaves you people standing around and getting paid for nothing.
We did the same thing when I ran a quick lube in High School and College. Our volume was fairly predictable based on the day of the week and we staffed accordingly. On the rare occasion the number of customers went over the staff we had we either had to try an call someone in or turn the work away.
On the flip side if my hours scheduled vs cars serviced ratio off in the wrong way I could expect a reaming from the district manager.
Every organization in the world staffs for an 'expected' level of customer demand the difference is most organizations build in a 10-20% buffer so that unplanned surges don't negatively impact the business or it's customer perception. Disney OTOH appears to staff at 90% of expected load (figuring 10% no show) I have friends in the restaurant business on the coast of Maine and I've even been pressed into service as a sous chef when they really got slammed one day.
Disney servers are always hustling and they seem to always be assigned more tables than they can reasonably handle, It's just another negative side effect of the 'cost accounting' mentality which afflicts WDW these days.