Angry Disney Employee Fail - at Carousel of Progress

[EvanAnderson]

In terms of safety, courtesy, show and efficiency, what if this was an entirely different attraction? Let's take Test Track for example. If the ride stops for some reason, the automated spiel comes over for everyone to remain seated. If it's prolonged, they'll start a controlled evacuation of the ride, but that's managements decision.

Let's say that the ride is being reset, and a couple who is stuck somewhere inside decides "Hey, we have things to do!" and sees the emergency exit door right next to them. They decide "We're not going to wait, the exit is right there!" So they wiggle their way out of the seat belts, and are now walking along the ride track. The Cast Member in the Tower sees them and asks them to get back in their vehicle. They don't listen, and go out of camera view. The attraction now has to be completely estopped, audio muted, all the lights on, and a CM has to go out onto the ride track to find the couple to make sure they're not hurt or laying somewhere where a vehicle could hit them. I'm pretty sure the Cast Members in this sort of situation would fully be justified in raising their voices at the guests. Of course, the guests in this situation would probably say "Wow, ::insert CM name:: you're not being very nice!"

Guests think that these ride systems will not hurt them. While most of my experience is at the Universal attractions, I know that these rides have had "jumpers" as Universal likes to call them.

Spiderman, Ripsaw Falls, Popeye & Bluto's, Jurassic Park River Adventure, Cat in the Hat, Men in Black, Simpsons, ET,

..... even Revenge of the Mummy. That's right, Revenge of the Mummy, an indoor roller coaster with fire effects and moving ride vehicles along a track had someone hop out of the restraint.

 

[G00fyDad]

The CM handled it completely wrong. I know, I know... the guests should not be up an moving around. Fine. Stop the show, tell them to sit, then do it again if they do not listen. After the second attempt, stop the show completely and call a manager to deal with the entitled guests. But you don't under any circumstances start screaming at the people over the intercom like a punk little kid. If Safety is the top concern as the previous poster mentioned, then it shouln't be too out of the norm for a CM to contact their manager in this situation. After all, that is why they are called "managers". It is true that guests do get out of hand but you handle it like a professional or you go to some other job that does not involve human interaction. If you want to work at a park that attracts people from all over the world and that can barely understand written and spoken English then this is something you have to expect. But you do not lower yourself to the level of a common street punk and start screaming at the guests. Can you all imagine if this was what happened on every ride in each park? Instead of the usual, "Please, no flash photography on this ride." you get "I SAID TO SHUT OFF THE FLASH!! WHY AREN"T YOU PEOPLE LISTENING TO ME?!?!?". That would get old real fast.

 

[wdwfan22]

Guest Relations "what is the problem, sir?"

Guest "the worker on that moving theatre ride told us we cannot leave the ride"

Guest Relations "Sir, for your safety you must remain seated on that attraction unless otherwise instructed by a Cast Member. It entails a rotating theatre that is capable of decapitating your worthless self if you do not listen."


Really people, Guest Relations will back up a CM when it comes to a safety violation as that. That CM kept his cool by far. Several would have called on the radio for security (as I have done at another park), that really throws a kink into someone's day.

Comments on how the CM is wrong from people who have never worked theme parks Ops causes me to :ROFL:

The cast member is wrong because the procedure is wrong. The guest still exited and several others did to because of the delay. Calling security ... they would not have arrived in time and everyone still would have been gone.
People getting up and exiting the Carousel of Progress is nothing new and happens all the time. However the procedure has never changed. That tells me that Disney isn't to worried about anyone getting hurt. The motion from the carousel stops the minute the door is opened and holds until the door is closed again. If they are so concerned with SAFETY which apparently they are not then someone should go to the theater directly when the door alert goes off. I have yet to see that happen and I myself have exited this attraction during a similar situation and never encountered anyone.

 

[wdwfan22]

Safety, Courtesy, Show and efficiency......

This is the order that we are taught by Disney to follow at all costs. Notice safety is number one. I'm sick and tired of all this "well that isn't very disney-esq" rubbish spouted by guests nowadays. Facts, remain facts. We give you these instructions for a distinct reason.... we aren't trying to be funny, we aren't trying to be a-holes about it, the rules are there for your safety!. If guests like these in the video are behaving in an unsafe manner, it puts not just your safety at risk but the CM's job too.... why you ask. We are audited for safety all the time and one slip up could mean a reprimand if not immediate expulsion from the company. I however understand somewhat if the guest doesn't speak very good English as most safety announcements are made in such a way. But when it boils down to it, because guests think by paying $100 per person, or whatever they pay, that they can do whatever they please and do whatever they want to do within that attraction and act like they own it. We as cm's (well at least in my attraction) all ways treat every guest with the same respect and decency, but there is a point where guests just become sheer defiant and refuse to do something we politely ask them not to do.... what do you think we should do? ignore it? let them get hurt? the answer every time for every cm is NO.

All CM's are good, nice, caring people. Disney wouldn't hire them otherwise. But we are all just people, and if some guests actions is putting my job at risk, you know I would of done the same thing.

How did safety come into play here? yelliing over the PA did nothing for guest safety. The guest still exited and because of the delay even more left. Please explain how safety came first in this situation.

 

[ScoutN]

The cast member is wrong because the procedure is wrong. The guest still exited and several others did to because of the delay. Calling security ... they would not have arrived in time and everyone still would have been gone.
People getting up and exiting the Carousel of Progress is nothing new and happens all the time. However the procedure has never changed. That tells me that Disney isn't to worried about anyone getting hurt. The motion from the carousel stops the minute the door is opened and holds until the door is closed again. If they are so concerned with SAFETY which apparently they are not then someone should go to the theater directly when the door alert goes off. I have yet to see that happen and I myself have exited this attraction during a similar situation and never encountered anyone.

And all credibility is gone.

Security is littered through the park. They would have gotten them.

 

[wdwfan22]

And all credibility is gone.

Security is littered through the park. They would have gotten them.

nope not true at all

 

[powlessfamily4]

This is just ridiculous. I can't believe how ignorant people are. I can only imagine what it was like trying to run an attraction with that many dumb people mindlessly ambling toward the exit. It is just mind numbing..... I don't blame the CM.. I would have been ed, and probably lost my job. I think when something like this happens, and they have a mass exit as a result, they should "close" the attraction for 30 mins and then reopen.

 

[powlessfamily4]

I have yet to see that happen and I myself have exited this attraction during a similar situation and never encountered anyone.

So basically your saying, your one of them...right? Next time please stay in your seat and don't ruin the attraction for the rest of us. :ROFLOL::ROFLOL:

 

[imagineer boy]

I think in all fairness both the guests and the CM should be at fault here. The guests without a doubt should have been dong what they were told and the CM should have acted more professionally. Like others have said, because of the CM's constant screaming it cause more people to get up and flee the attraction. And I honestly kind of don't blame them.

Is it within the CM's power to call for an evacuation of the attraction? That's probably what I would have done. With all the people getting up and not following the rules and the attraction not moving for a rediculous amount of time I would have just told everyone to get out.

 

[Scuttle]

And all credibility is gone.

Security is littered through the park. They would have gotten them.

Not true at all. I visit the parks pretty frequently and I never see security inside the parks. At the entrance of course they are everywhere, but unless thy are under cover I don't think there are security guards roaming the parks at all. Also while we are on the security topic same is true with cameras. They are not everywhere like people think, just in the attractions basically.

 

[Slugger]

Security walks around the parks all the time. I see them walk around Fantasyland at least once a day.

As for the video, there is no telling how long the CM had used a normal tone voice before the guest started recording the video. When guests don't listen the first few times in a normal tone voice, then we all raise our voices to become more authoritative in order for them to listen. As others have said, safety will always come first over show and that's how it will always be.

 

[fauna]

Last time we did CoP we got all the way to the last scene without any stops - got all the way almost to the end when, of course, we got stuck.

Had to watch the last scene (yes, the last scene. bummer) over.

As the CM was continuing to say the safety spiel (over and over-listen up people!) she got it mixed up and actually said-

"For your inconvenience, please stay seated..."

It really made me giggle.

 

[PolynesianPrincess]

People just need to listen to the safety warnings. Not just on CoP but on ALL rides. The CM's aren't talking just to hear themselves talk. They're talking and letting you know it's dangerous to leave the attraction. Some people are just so ignorant and feel the rules are for everyone BUT them. The CM was VERY CLEAR in stating to remain in your seat and a CM will come assist you and some people STILL chose to ignore that. People like this should not be allowed in Disney nor should they be allowed to reproduce. Morons.

 

[Polydweller]

How did safety come into play here? yelliing over the PA did nothing for guest safety. The guest still exited and because of the delay even more left. Please explain how safety came first in this situation.

Just because you don't understand why exiting isn't safe doesn't make it safe. Every attraction has safety issues that we who do not operate them do not understand. We should listen to those who are trained. It is all about safety and safety is always top priority.

 

[Polydweller]

Not true at all. I visit the parks pretty frequently and I never see security inside the parks. At the entrance of course they are everywhere, but unless thy are under cover I don't think there are security guards roaming the parks at all. Also while we are on the security topic same is true with cameras. They are not everywhere like people think, just in the attractions basically.

I've seen uniformed Disney cops in all parks. And not all security is visible and uniformed. Look closely at some tourists and you'll see that they aren't. I've seen them suddenly appear and escort a person out a backstage exit with very few people knowing what happened.

 

[ob1thx1138]

Just because you don't understand why exiting isn't safe doesn't make it safe. Every attraction has safety issues that we who do not operate them do not understand. We should listen to those who are trained. It is all about safety and safety is always top priority.

You totally missed the point. Yelling made matters worse than not yelling. Of course it is dangerous to exit the attraction. I think everyone admits that. However yelling caused more people to exit than if he had not yelled. That is the point. And if he is instructed to yell after calm announcements have not been successful then he has been trained to do something that is counter productive.

I am willing to give the CM the benifit of the doubt and assume innocence here, but if it is actually part of the procedure to start yelling at guests then the procedure needs to change. Yelling will just make matters worse almost every time. If they don't listen to the calm instructions, they will not listen to the yelling. That is a proven fact.

 

[Jeff456]

Wow that really must ruin the experience for everyone sitting in that show, I feel for the CM to must be really frustrating. I have been on COP a good 20 times I think and I don't think I have had anything like this happen to me!

 

[Scuttle]

I've seen uniformed Disney cops in all parks. And not all security is visible and uniformed. Look closely at some tourists and you'll see that they aren't. I've seen them suddenly appear and escort a person out a backstage exit with very few people knowing what happened.

I know that they have undercovers around the gift stores to prevent shoplifting, but undercovers randomly roaming the parks I am not to sure about.

 

[Pioneer Hall]

I know that they have undercovers around the gift stores to prevent shoplifting, but undercovers randomly roaming the parks I am not to sure about.

They're out there, and in every other big amusement park as well. Loss prevention goes far beyond merchandise shops.

 

[britdaw]

If someone's about to be sick or something, I could understand trying to get up and leave the attraction. However, there are better ways to do this. If you really need to leave, you should let a CM know so they can help you, not just get up and do it yourself.
And if this person was simply standing to see the show better? Then the CM should have kicked them off the ride.