Angry Disney Employee Fail - at Carousel of Progress

[Victor Kelly]

A man can get further with a kind word and a gun, than he can with just a kind word.

A few words that are a lot more civil. Kick the guests that misbehave out of the park. Simple, easy, done. I have seen it happen at Hershey park in Pa. Disney needs to grow a pair and start the ejections.

 

[Crockett]

Either way, this Disney fan is on the side of the CM!

^Win! :sohappy:
Had this same incident occured at a Universal, Busch, or Six Flags park, it would be a lot easier to critique the employee's behavior. But my inner Disney fan cannot be angry with this CM. Saftey is key, and he was doing what he could to mantain guest safety on the attraction. No excuse for guests to not follow simple rules...rules which help everyone have a safer experience.

 

[menamechris]

You totally missed the point. Yelling made matters worse than not yelling. Of course it is dangerous to exit the attraction. I think everyone admits that. However yelling caused more people to exit than if he had not yelled. That is the point. And if he is instructed to yell after calm announcements have not been successful then he has been trained to do something that is counter productive.

I agree with this. And while I completely agree that guests should always listen to cast members, yelling can give an impression of chaos - and that will cause people (naturally) to remove themselves from the situation. Almost like yelling "Fire" but telling everyone to stay in their seats for their safety - obviously people are going to want to get off. And I would be lying if I said I wouldn't have wanted to get out - as opposed to listening to screaming over an intercom. So yes, guests were in the wrong, but I agree with others that procedure clearly needs to be changed. A situation in CoP should not get to a point of being out of control - as that cast member made it sound.

 

[ScoutN]

Not true at all. I visit the parks pretty frequently and I never see security inside the parks. At the entrance of course they are everywhere, but unless thy are under cover I don't think there are security guards roaming the parks at all. Also while we are on the security topic same is true with cameras. They are not everywhere like people think, just in the attractions basically.

There is undercover everywhere. Look closely and they stand out to you. In lines, walking around, sitting on benches. Disney has security down to a T.

 

[peachykeen]

There is undercover everywhere. Look closely and they stand out to you. In lines, walking around, sitting on benches. Disney has security down to a T.

Yep. And usually the earpiece is a dead giveaway

 

[Scuttle]

There is undercover everywhere. Look closely and they stand out to you. In lines, walking around, sitting on benches. Disney has security down to a T.

I guess I've been lucky. Lol. No I'm sure they are out there, but I don't think they are everywhere.

 

[rct247]

The cast member is wrong because the procedure is wrong. The guest still exited and several others did to because of the delay. Calling security ... they would not have arrived in time and everyone still would have been gone.
People getting up and exiting the Carousel of Progress is nothing new and happens all the time. However the procedure has never changed. That tells me that Disney isn't to worried about anyone getting hurt. The motion from the carousel stops the minute the door is opened and holds until the door is closed again. If they are so concerned with SAFETY which apparently they are not then someone should go to the theater directly when the door alert goes off. I have yet to see that happen and I myself have exited this attraction during a similar situation and never encountered anyone.

I respect your opinion wdwfan22, but you keep pointing out that the procedure is wrong and should be changed. I am curious, even if you don't have much knowledge of the specific attraction, but what would you suggest? In all honestly, what would you do in this exact situation? What would you do as a CM operating the attraciton? What would you do as a manager or security? What would you do as a guest sitting in the theater watching others simply ignore the rules? What would like to see done as an alternate procedure? I ask these question out of pure curiosity.

 

[dr_teeth90210]

You've got to be an absolute moron if you think that the cm's behavior was appropriate and/or acceptable. Just saying.

 

[Tom Morrow]

What should the CM have done differently other than perhaps not yell?

 

[GymLeaderPhil]

Okay, let's look at this realistically. Six theaters with two doors on each one. I'm assuming that on an average day three Cast Members positioned there - one at the controls, one loading shows, and one exiting them. Each theater could have at most a hundred guests. The only thing stopping someone who wants to leave early is a door that triggers the attraction's turntable to stop. So, you've got one CM who gets the alarm from that door and potentially two extra CMs to try to run to reset things and try to find the person who exited (who is probably already long gone.)

And then, because the theater didn't rotate, you now have others exiting since they don't want to watch the same thing again. Alarm goes off and the operators scramble to keep the attraction running before the current scene ends. What a headache. And I don't know about you, but I would much rather try to keep the show going versus having to walk everyone out single file.

Yes, in a perfect scenario there would be someone monitoring each theater. Now you're looking at a minimum of eight CMs running an attraction that isn't popular and hasn't been updated in nearly twenty years. There are very few attractions that have eight or more CMs working at the same time outside of the high energy rides like the Mountains.

The CMs in question did the BEST that they could to maintain control of the attraction with the limited resources that they have.

 

[Crockett]

This whole rotating theater thing is getting out of hand, and today's guests cannot grasp the safety features, but to staff the attraction heavier would cost extra $$$.

I say tear the damn thing down & put in some kind of Pixar 3D offering.

 

[Tink ッ]

I've seen many replies about how the CM at the controls can just leave his position to escort guests out. I can promise you if that CM (the operator) even is more than an arms length away from those controls, he will loose his job! I've never worked with the Rides in Disney, but that is how it is in the park I work in, so I'm sure Disney is the same way. The same goes for the CM's loading the ride, they have to stay in position if they want to keep their job. Taking guests off the ride would qualify as an evacuation, and managers would have to approve that.

There is undercover everywhere. Look closely and they stand out to you. In lines, walking around, sitting on benches. Disney has security down to a T.

Oh they're in the parks with uniforms as well Especially in Epcot, I always keep a lookout there because I know one of them. And you can usually see them around Norway (especially the one I know) as that is where he usually go to get food

 

[wm49rs]

I've seen worse behavior by barkeeps at last call.....

 

[G00fyDad]

What should the CM have done differently other than perhaps not yell?

See below....

The CM handled it completely wrong. I know, I know... the guests should not be up an moving around. Fine. Stop the show, tell them to sit, then do it again if they do not listen. After the second attempt, stop the show completely and call a manager to deal with the entitled guests. But you don't under any circumstances start screaming at the people over the intercom like a punk little kid. If Safety is the top concern as the previous poster mentioned, then it shouldn't be too out of the norm for a CM to contact their manager in this situation. After all, that is why they are called "managers". It is true that guests do get out of hand but you handle it like a professional or you go to some other job that does not involve human interaction. If you want to work at a park that attracts people from all over the world and that can barely understand written and spoken English then this is something you have to expect. But you do not lower yourself to the level of a common street punk and start screaming at the guests. Can you all imagine if this was what happened on every ride in each park? Instead of the usual, "Please, no flash photography on this ride." you get "I SAID TO SHUT OFF THE FLASH!! WHY AREN"T YOU PEOPLE LISTENING TO ME?!?!?". That would get old real fast.

When you start screaming like this, guess what..... You're screaming at all of the guests. I don't care if you name them by name. It is still seen by the guests still in their seats as if you are screaming at them as well. Not good.

 

[captainkidd]

You've got to be an absolute moron if you think that the cm's behavior was appropriate and/or acceptable. Just saying.

I agree.

Look, people are idiots and do stupid things, but you have to find ways to deal with them tactfully and not at the expense of other guests. Escort the guests not following procedure properly off the attraction, but don't make a spectacle of yourself doing it.

I think a lot depends on the attraction. On dark rides, if people are snapping flashes, the CM's should try and put a stop to it. Of course, they never do. However, with the CoP, they can deal with the morons while not acting like raving lunatics.

 

[captainkidd]

What should the CM have done differently other than perhaps not yell?

Gone into the theater and exit the morons who wouldn't listen.

 

[G00fyDad]

I was @ WDW last week & went on Carosel of progress. A lady in our section kept getting up & walking around with her baby & the cast member kept getting on speakers to say to sit down ect it was annoying but that isn't the cast members fault. I used to intern @ WDW & it is all about guest safety u know????

But did your CM scream at the person and lose his mind? The guests were definitely wrong here, there's no debating that. But the CM should have handled it differently. If guests are irritating him so badly that he has to scream at all of the guests (not just the ones moving around, but all of them) then he needs a job away from people.

 

[captainkidd]

But did your CM scream at the person and lose his mind? The guests were definitely wrong here, there's no debating that. But the CM should have handled it differently. If guests are irritating him so badly that he has to scream at all of the guests (not just the ones moving around, but all of them) then he needs a job away from people.

Exactly.

 

[bostontim]

I don't blame the CM for getting frustrated. If people still disobey the rules after the CM basically yelled it across the speakers, they shouldn't deserve to see the show. They are complete idiots. It's more like a guest fail than a CM fail.

I agree totally. Besides there's no way to go to the people individually, you can plainly see in this video it would be like herding cats.

I don't like when people think it's up to the ride hosts to make sure that people are brought up with manners, and conduct themselves with a bit of decorum while they are in a theme park. I see this behavior more and more in society in general, and being polite and professional to those people has absolutely no effect.

 

[Tonka's Skipper]

Well iut only took 30 posts

The Cast Members handled this POORLY!! I would have gotten up and exited as well after minutes of the sit down crap. You don't continue to yell over and over to sit down. You can also tell they thought it was funny going back and forth from spanish to english instead of just going to the theater directly. This was bad show to other guests stuck in the theater's watching the same act over and over. How long would it have taken to just walk to the theater directly and remove those wanting to leave.

Well it only took 30 posts before someone decided its the CM's fault because some guests think the rules/safety doesn't apply to them and they can distrube the others guests by getting up and trying to leave.:shrug:

Well as Ron White syas......you can't fix stupid.......guests:hammer:

AKK