Angry Disney Employee Fail - at Carousel of Progress

[asianway]

I think if Splash Mountain can get lap bars after 18+ years of operation, COP can get seat belts installed, however I'm sure it has some cost involved and downtime.

Thoughts on seat belts?

I think thats insane. They should have been ejected and trespassed

 

[ChrisFL]

I think thats insane. They should have been ejected and trespassed

Which only works if, like the others have said, there's a CM in every theater...if not, theres a chance of serious injury/death.

 

[Crockett]

couldn't a lap bar system be installed? or new seating and lapbars?

Remember the scene in Jurassic Park when John Hammond is giving some sort of video presentation in a rotating theater? There were lapbars being used in the auditorium. Yet somehow Dr. Grant & company were able to bust open the restraints and leave the theater freely.

Tourists will find a way.

 

[DanyQP]

hey everyone, look at this comment, down at the vid..

"THIS IS NOT A FAIL! I Repeat..NOT A FAIL! But A EPIC WIN!

As A former Disney Cast Member, we all know that safety comes first, especially when it comes to an attraction. Yes, the cast member could have used some tact, but honestly he did NOTHING WRONG! he was probably getting upset because the guests did not understand they were in a moving machine where in which they could be harmed, if not seated. God Bless Disney Cast Members, they work so hard to preserve the Magic!
DefinitelyDisney "

 

[RSoxNo1]

By speaking over and over again they did nothing for the safety of the Guests, they still exited as they wished. By speaking over and over again the Cast Member while may have followed protocol did nothing for the safety of the guests. Simple solution STOP the attraction and walk to the theater and let those exit that wish to exit. Simple as that. Again, YELLING OVER AND OVER did nothing for the safety of the guests

We don't know the exact circumstances of why the ride is being stopped, just because someone wants to exit the ride/show doesn't mean it's safe to do so.

The cast member was telling guests to remain seated for their safety. How about the guests listen tot he cast member and exhibit an ounce of patience as they deal with whatever the situation may be.

Had the cast member said, you are free to leave while we deal with a technical issue than there is no issue with them leaving, until that's said listen to the warnings.

I think if Splash Mountain can get lap bars after 18+ years of operation, COP can get seat belts installed, however I'm sure it has some cost involved and downtime.

Thoughts on seat belts?

It's a sad day when our society is so stupid that they can't sit in a theater without a seatbelt. Should we arm all guests with helmets, kneepads and elbow pads too?

 

[ob1thx1138]

By speaking over and over again they did nothing for the safety of the Guests, they still exited as they wished. By speaking over and over again the Cast Member while may have followed protocol did nothing for the safety of the guests. Simple solution STOP the attraction and walk to the theater and let those exit that wish to exit. Simple as that. Again, YELLING OVER AND OVER did nothing for the safety of the guests

I have to agree with you, but I would also say that the procedure he used placed more guests in harms way. The more you disrupt the show and annoy people with the screaming the more people you are going to get fed up with the situation and decide to walk out. The yelling did nothing but make the problem worse.

Now having said that. I am sure he did what he was supposed to do and followed his procedure. The problem here is not the CM, but the procedure. In these cases the ride should be emptied and everyone given a chance to re load. The yelling just made more people choose the unsafe route of leaving and thus caused even more yelling and more people deciding to leave.

 

[Tom Morrow]

The CM could have used a better, calmer tone, but other than that, I can sympathize. Its gotta be profoundly annoying to get stopped by someone getting out, and then even more people keep doing it despite being told "DO NOT STAND UP".... it just shows you how stupid and selfish the general public really is.

 

[RSoxNo1]

I remember watching a video of a Busch Gardens employee yelling at guests when an Orangutan escaped and they explicitly yelled, "Clear the area, this animal can kill you"

 

[Crockett]

It's a sad day when our society is so stupid that they can't sit in a theater without a seatbelt.

It's not society, it's tourists. Even the smartest and wisest among us turns into a no-brained baffoon when they become a tourist. It is human nature. CM's are not dealing with normal day-to-day people, but rather people during brief times of the year when they let loose and are at their absolute WORST. Don't ask why it happens, but when the work shirt goes off, the shorts & flip-flops go on...the brain tunes-out.

 

[Sumshine 904]

By speaking over and over again they did nothing for the safety of the Guests, they still exited as they wished. By speaking over and over again the Cast Member while may have followed protocol did nothing for the safety of the guests. Simple solution STOP the attraction and walk to the theater and let those exit that wish to exit. Simple as that. Again, YELLING OVER AND OVER did nothing for the safety of the guests

You aren't understanding. They can't do that.

You're blaming the cast member as though it was his fault. It wasn't. The fault lies with the people that are too good or aren't mentally capable enough to stay seated. His job isn't to escort those who got bored of the show out of the theater, it's his job to keep everyone within the building for their own safety.

Removing yourself from CoP is just as dangerous as removing yourself from Splash Mountain. It is a MOVING and OPERATING RIDE SYSTEM, and it is absolutely mandatory that you stay seated for the well-being of yourself and others.

It irritates you when you notice someone leaving the theater, doesn't it? If it can irritate you, then it can irritate the poor guy standing at the beginning of the ride. You would be pretty f*cking ed if ten people consecutively left the theater every couple of hours, too.

 

[asianway]

You aren't understanding. They can't do that.

You're blaming the cast member as though it was his fault. It wasn't. The fault lies with the people that are too good or aren't mentally capable enough to stay seated. His job isn't to escort those who got bored of the show out of the theater, it's his job to keep everyone within the building for their own safety.

Removing yourself from CoP is just as dangerous as removing yourself from Splash Mountain. It is a MOVING and OPERATING RIDE SYSTEM, and it is absolutely mandatory that you stay seated for the well-being of yourself and others.

It irritates you when you notice someone leaving the theater, doesn't it? If it can irritate you, then it can irritate the poor guy standing at the beginning of the ride. You would be pretty f*cking ed if ten people consecutively left the theater every couple of hours, too.

They can call security-at what point should he have done that?

 

[djkidkaz]

Yeah he could have just gone into the theater to put a stop to the situation, but whatever. People are too uptight these days about everything. Maybe we should sue Disney?

 

[gators11]

Disney in general needs to start just kicking people out. You don't remain seated? Call security and kick them of the ride. You are acting like a idiot in the parks kick them out. All this PC crap needs to end. Start doing that and people will start behaving. and Disney won't have to refund the ticket price because they have the right to remove disruptive guests.

 

[Crockett]

If I remember correctly, isn't there an announcement prior to Ellen's Energy Adventure stating that once the show starts, you cannot leave until it ends, and also states how long it will take? (Giving guests one final chance to get up & go before it starts).
Why not put a similar announcement prior to COP, strongly emphasizing (in multiple languages), to avoid any confusion.

 

[askmike1]

Cast member's fault. Period. This is not how you deal with a situation like this. I hope several people asked to see the manager or went to guest relations because of this.

 

[gators11]

It's not society, it's tourists. Even the smartest and wisest among us turns into a no-brained baffoon when they become a tourist. It is human nature. CM's are not dealing with normal day-to-day people, but rather day-to-day people during brief times of the year when they let loose and are at their absolute WORST. Don't ask why it happens, but when the work shirt goes off, the shorts & flip-flops go on...the brain checks-out.

Years ago I used to work in the town of Gatlinburg, TN doing a hotel/motel job. It taught me a lot about human behavior, and what becomes of normally intelligent people when they become a tourist. There were so many times I asked my manager: "Do these people pay bills, feed their children...FUNCTION??" after some of the most idiotic, mind-boggling questions or behavior imaginable. It's all part of the tourist persona, and I completely understand the frustration that CM in the video was feeling.

Those people seen in the video walking through the aisles after the CM had repeatedly told everyone to sit down...they are most likely very smart, educated, hard working normal folks outside of the one or two weeks a year when they mentally check-out and become tourists.

Disney CM's, Uni employees, or anyone working in the travel industry have to put up with society at it's dumbest...and I feel for & respect them all the more because of it.

As bumper stickers have been known to say back when we lived near the Gat/Pigeon Forge area of eastern TN: "It's tourist season...can we shoot them?"

I hope Disney mgmt cut the CM in the video some slack.

While I agreed to point with you. We all know there are certain ethnicities that are loud, rude, and feel as if they can do whatever they want to. Not just in WDW but everywhere. They tend to come in large groups in winter.

 

[JustChillinBro]

This is the cast member that is usually the voice over the intercom - he always sounds like that. For anyone saying that he didn't need to keep repeating the same thing - it should be pretty obvious that this clip is "spliced" over the course of who knows how many minutes.

I've never heard him speak Spanish though. That's pretty hilarious.

 

[Tigger1988]

Cast member's fault. Period. This is not how you deal with a situation like this. I hope several people asked to see the manager or went to guest relations because of this.

I noticed more people leaving AFTER he started screaming. Probably on their way to GR.

 

[MysticOrient]

Yeah he could have just gone into the theater to put a stop to the situation, but whatever. People are too uptight these days about everything. Maybe we should sue Disney?

I wonder if it was that theater or if the original incident was in a different theater? Maybe the CM was in the theater that was having problems, but the the guests in the other theaters just started mis-behaving, too. :shrug:

Disney in general needs to start just kicking people out. You don't remain seated? Call security and kick them of the ride. You are acting like a idiot in the parks kick them out. All this PC crap needs to end. Start doing that and people will start behaving. and Disney won't have to refund the ticket price because they have the right to remove disruptive guests.

I COMPLETELY agree with this one! I, personally, am a huge rule-follower (maybe to a fault), but I really have a tough time when people don't follow the rules and ultimately, make it inconvenient / unsafe for the rest of us who are. As others have said, the people exiting could have been severely hurt, then their families would have sued Disney, blah blah blah.


Sure, perhaps this CM could have used a "softer" tone, but I, for one, wasn't there, so maybe he did start with a softer tone. Maybe this video is the result of him having already said this over and over and over.

Either way, this Disney fan is on the side of the CM!

 

[Neverland]

It seems to me that most people who think the CM handled this wrong are the people who are not and have never been CMs, or at least attractions CMs. He very likely couldn't enter the theater for one reason or another. If one of my indoor rides breaks, I can NOT enter the ride (at the risk of termination) to begin evacuating without managerial consent and without shutting down and locking up the ride system and taking the key with me, and leaving my ID so everyone knows I'm inside. CoP is a show, yes, but it's also a moving ride, and anything that moves is operated VERY differently from a show. At the Tiki Room, sure, a CM can just go in and tell everyone to leave. But at CoP, everything changes because it is, in fact, a ride, with moving parts, and people can be injured if they enter/exit when they're not supposed to. Obviously they can't begin ride motion if someone has one foot in the moving theater and one on the stationary ground outside.

I was at Small World a few months ago and a CM yelled at a guest because he exited his vehicle early into a restricted area by climbing through ropes. It may seem like nothing because the ride has no lapbars, but had he lost his balance and fallen into the track, he could have been seriously injured by the wires in the water or by the moving belts or the pumps, or might even have drowned. Or he could have been hurt even if he fell back into the boat.

Sure, perhaps this CM could have used a "softer" tone, but I, for one, wasn't there, so maybe he did start with a softer tone. Maybe this video is the result of him having already said this over and over and over.

Definitely. If guests are misbehaving, and continue to do so after you tell them not to, you do have to raise your tone, because people are more likely to listen if you sound more serious and threatening. Using the soft-to-stern method is pretty common with Parade Audience Control, you'll notice. And I probably would have been pretty ed off too if I was that guy. CMs are people too, and I get angry sometimes.