Angry Disney Employee Fail - at Carousel of Progress

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imagineer boy

Well-Known Member
I think we should agree that both sides are at fault here. The guests should have been behaving, and the CM could have handled the situation with more professionalism.

I'm really curious, is it within the CM's power to call for an evacuation of the attraction? Because if all the people were misbehavintg and putting themselves in danger while the attraction was being stalled for far too long, I would've made everyone get out.
 

G00fyDad

Well-Known Member
That's what these boards are all about, right?

The cm was obviously acting like a jerk and ,hopefully, was terminated.
On the flipside, many of you must have lived hardened lives, where you were constantly yelled at and disrespected as a child. All of the verbal abuse and tirades built up an emotional callus thus making you immune to such confrontations.

We go to Disney to feel like a child, not be treated as one.
I saw some people in there doing just as they were told. Why were they part of those getting yelled at?

^^^ Agree with ALL of these! :sohappy:

Both CMs whose voices were heard in the video are still working and were not terminated.

And that is a shame. At least he should be moved from any responsibility that has him dealing with human beings, which he seems unable to handle. I deal with half baked individuals on a daily basis. Do I yell at them and act like a child? No. If I ever got to that point then I need to move on to another job.

TRUTH. 100% agree.


Are we really aruging that the CM was wrong for telling guests what the rules are? The rule is - don't get up during the show. If you get up during the show - you're breaking the rule. The CM was doing his job...enforcing the rule. Let it go, people.

No. Telling people to sit down is his job. Screaming at them and causing more to leave is not his job. It's ridiculous that people think his behavior was justified. Can you imagine if this happened on every attraction/ride?? LOL OMG that would really send people over the limit.

I think we should agree that both sides are at fault here. The guests should have been behaving, and the CM could have handled the situation with more professionalism.

I'm really curious, is it within the CM's power to call for an evacuation of the attraction? Because if all the people were misbehavintg and putting themselves in danger while the attraction was being stalled for far too long, I would've made everyone get out.

That's what most of us have been saying but there is a group here that seem to think that we are saying it was just the CM's fault. LOL It was both party's fault. Both. And yes, he could have emptied the ride. Been there, done that. It's called an E-Stop Evacuation. And honestly, that's what should have happened.

One of these days he's going to do that and catch someone on a bad day and they're going to slap the living crap outta him. Just sayin...
 

fosse76

Well-Known Member
Slugging someone in the face would also work wonders in certain situations but that doesn't mean it's the professional thing to do. Yelling at someone in a business environment (and especially WDW) is a crutch for people who have no sense of tact or a professional demeanor. No one was in any danger of being hurt, the ride never started. No excuse, end of story.:wave:

. 1) We don't know, as I and a few others have stated, how much time elapsed before the video was recorded. 2) We don't know that there was no danger of anyone being hurt. The second a person falls and injures him/herself, Disney becomes liable. Regardless of whether or not the theater was actually moving. 3) There isn't a single person who works with the public who hasn't lost their "cool" in one way or another, Anyone who says otherwise is lying, or deluded. 4) It is very clear by the CM's tone that he has reached a point of frustration for whatever reason. It is very possible that the CMs were being blamed for the cause of people starting to exit in the first place, and the continuation of people leaving the attraction in droves exascerbated the reaction of the CMs.

No, I wouldn't appreciate the CM yelling at me, and I certainly would be annoyed, but the guests were the ones in the wrong. Unless THEY had an an emergency and needed to exit, they should have not only been kicked out of the park, but banned from the property. Not only did they create a potential dangerous situation, they created the situation where it became impossible to re-start the attraction, and thereby inconveniencing the other guests who know how to follow instructions.
 

blm07

Active Member
People are really wishing that the CMs would be terminated? Riiiight. I think the guests should have been terminated, by the terminator! Hasta la vista baby!
 

LuvtheGoof

DVC Guru
Premium Member
And for the record, I watched the clip a few times and did not hear what I would consider yelling at any point. Raised voice? Yes. Exasperation? Yes. Yelling? No, not in my opinion.

Many of you have must have led very sheltered lives, and didn't grow up when large families were the norm - that sounded like my parents' (and every parent in the neighborhood) normal tone, which they had to use to be heard over all of the kids making noise. Of course, normal parenting back then would be considered child abuse or neglect now. :lookaroun

I would completely agree. Remember that this is an edited video, so the sound of his voice could have been amped up before posting. In addition, this shows nothing of what happened before he started raising his voice. Do any of you know for sure that, just maybe he told them 20 times before then to sit in a normal tone, and they still didn't listen, and the 21st time he started raising his voice? I also do not think he was "yelling" at them at all, but I am older, and have no problem with this CM.

I have ridden CoP hundreds of times, and have NEVER seen anyone just get up like that. If they did, I would yell at them myself!

I think the guests should have been escorted out of the park for the day, and told to come back when they can follow simple rules that are there for their safety.
 

Slugger

Member
That's what most of us have been saying but there is a group here that seem to think that we are saying it was just the CM's fault. LOL It was both party's fault. Both. And yes, he could have emptied the ride. Been there, done that. It's called an E-Stop Evacuation. And honestly, that's what should have happened.

We have no clue where this video started off at. From my own personal experience working in attractions, I will ask in a nice tone at least twice before I raise my voice to a more authoritative voice. I don't hear yelling, I hear both CMs using a very strong authoritative tone to get everyone to remain seated in order to keep CoP operating.

You can't just evacuate any attraction because you have to stop the ride. You have to get manager's approval before doing any type of evacuation occurs. If you are in a safety critical position you cannot leave your position for anything.

The number one thing we do is repeat ourselves until the guests listen and this can take multiple times before anyone listens.


One of these days he's going to do that and catch someone on a bad day and they're going to slap the living crap outta him. Just sayin...

And if that happens security will be called and charges can be pressed on the guest.
 

fosse76

Well-Known Member
^^^ Agree with ALL of these! :sohappy:



And that is a shame. At least he should be moved from any responsibility that has him dealing with human beings, which he seems unable to handle. I deal with half baked individuals on a daily basis. Do I yell at them and act like a child? No. If I ever got to that point then I need to move on to another job.

Well I hope the next time you mess up at work, and you're lying if you say you've never made an error, that you get fired. What's good for the goose...



No. Telling people to sit down is his job. Screaming at them and causing more to leave is not his job. It's ridiculous that people think his behavior was justified. Can you imagine if this happened on every attraction/ride?? LOL OMG that would really send people over the limit.
He wasn't screaming at them. His voice was raised out of frustration, but he wasn't screaming.



That's what most of us have been saying but there is a group here that seem to think that we are saying it was just the CM's fault. LOL It was both party's fault. Both. And yes, he could have emptied the ride. Been there, done that. It's called an E-Stop Evacuation. And honestly, that's what should have happened.

Could he though? Does anyone know Disney's policy on that matter? When I worked at Six Flags, we were only allowed to evacuate rides in the event of an emergency that would cause harm to the guests. Otherwise, we were to keep them loaded and only a manager could make that decision. So to simply say "I would do this or I would do that" is an absurd statement, because you don't know what they are allowed to do.


One of these days he's going to do that and catch someone on a bad day and they're going to slap the living crap outta him. Just sayin...
And they will go to jail, since that's illegal.
 

G00fyDad

Well-Known Member
No, I wouldn't appreciate the CM yelling at me, and I certainly would be annoyed, but the guests were the ones in the wrong.

So was the CM.

Well I hope the next time you mess up at work, and you're lying if you say you've never made an error, that you get fired. What's good for the goose...

You're absolutely right. If I did scream at my clients then yes, I ought to be fired. ;) Good call! :king: But not for making a simple mistake. Stop making a mountain out of a molehill. See, I can make analogies too. ;)



Could he though? Does anyone know Disney's policy on that matter?

Yes. I've been on the ride before when they evacuated it. ;)

And they will go to jail, since that's illegal.

I love that response. Typical. "Go ahead and I'll sue you!" LOL You do realize that if he does get the living crap smacked out of him then it isn't going to matter to the person doingthe smacking right? Probably not. :rolleyes:
 

mergatroid

Well-Known Member
It didn't look good but it was a result of dangerous behaviour and the reason it was done was for peoples own safety. I remember after the fatalities in the monorail crash not long back where some manager was blamed by the media because they thought he'd snook out to Dennys instead of doing his job (which was proved not to be the case). Everyone was looking who to blame and asking why it hadn't been prevented.

Let's imagine somebody on that video had been killed. Let's then imagine that the cm had said "Well I couldn't physically stop them and I didn't want to raise my voice to stress how dangerous it was as it's undisney like". In that scenario he'd have been crucified for not doing enough to try to prevent the guests from leaving in the most direct none physical way. Maybe it's better cm's don't ever raise their voices and allow guests to die on property, or perhaps take them down with tasers instead of ruining Disney magic by talking sternly :shrug:
 

pumpkin7

Well-Known Member
i can see why people were leaving in droves after the CM talking over the show spiel, because i wouldn't have wanted to see an attraction, whereby i miss most of it being yelled at, however he wouldn't have had to do that if they had just listened to him in the first place!
and how can they not notice it's not a moving theatre?? the outside is painted in very bright colours and you can see it moves! dear me.

i liked how everyone groaned as the second spiel started again, and off starts Mr CM again lol. but some peoples stupidity is just amazing.
 

Tink ッ

Member
Yes. I've been on the ride before when they evacuated it. ;)

And the CMs happened to tell you that they didn't get manager approval prior to evacuating the ride? In most parks, it's standard procedure to have to get manager approval to evacuate a ride, even if it's in the waiting area right behind the station.
 

captainkidd

Well-Known Member
I came from a home where my parents screamed, and that was most definitely screaming. And yes, if I ever talked to a client in that tone and it was recorded, I'd be looking for another job.
 

unkadug

Follower of "Saget"The Cult
I certainly don't understand this heated discussion about a pieced together, heavily edited, YouTube video.

Unless you were actually there in person when this happened then you do not know exactly what transpired.

To me it looks like most people who got up to leave did so as to avoid having to watch the same scene yet again because of others inability to behave, not leaving because of the CM's tone of voice.

But that's just the way I see it. :shrug:
 

captainkidd

Well-Known Member
I certainly don't understand this heated discussion about a pieced together, heavily edited, YouTube video.

Unless you were actually there in person when this happened then you do not know exactly what transpired.

To me it looks like most people who got up to leave did so as to avoid having to watch the same scene yet again because of others inability to behave, not leaving because of the CM's tone of voice.

But that's just the way I see it. :shrug:

I agree on that part. I love the CoP, but I hate being stuck watching the same scene twice. And you're right - We don't know how long they were in there, what the CM said beforehand or in between.

I simply think it's a case of perception, and who perceives what. Some don't think the CM was out of line, others (myself included) do.
 

AEfx

Well-Known Member
I wish more CM's acted more like that.

I smoke at the world sometimes, and I always do it in a designated place (and if you walk by while I'm two feet from a Disney-approved ashtray and you give me a dirty look, I will laugh at you, LOL). Yet, many people do not.

Last time I saw a CM walk up to someone in WS during a F&WF to ask guests not to smoke in non-designated areas, they got laughed at, and could do nothing. The woman and her boyfriend (dunno why, don't think they were married), laughed the CM off and finally the CM left. The woman had a beer in one hand, and a cigarette in another - and when the CM moved away I saw the woman was also...pregnant. (That fetus got a look of sympathy from me, as I walked away.)

Basically, I wish CM's were more empowered to deal with terrible guests. I think if you scream, yell, or make a blatant "FU" to the rules, you lose some of your right to having a "magical" experience from a CM. Drives me nuts when I see someone do or say something awful to a CM, who wasn't at fault, scream and yell profanities and make a scene, then just walk away to go ruin someone else's day in the park.

Personally, I do it for them. I was in Philharmagic one day, and they repeat over and over, "fill all the way down", it was a full theater, and yet this one family plopped right down in the middle. Totally ignored the CM's. It was hot, I wanted to sit down, and several of us looked like we weren't going to get seats because of this, so I cupped my hands around my mouth, and used all of my chest resonance (I learned about that in acting class, LOL) and said, "PLEASE KEEP MOVING DOWN TO THE END OF THE ROW" so loudly that the entire audience heard me above the background music/etc.

They moved. And I got several hi-5's and cheers. Thing is, I wish it wouldn't take someone slightly gutsy in front of strangers like me (I've had several incidents like this). I'd love Disney even more if they just put people like that in their place - no one is any more special than anyone else at WDW (unless you are on a guided tour), so follow the rules, keep your temper in check, and have responsibility for yourself. Unfortunately, when the CM's are powerless to do anything, it just reenforces that terrible behavior because people get away with it.

I definitely think more CM's should be yelling at idiotic guests. ;)
 

Cosmic Commando

Well-Known Member
Personally, I do it for them. I was in Philharmagic one day, and they repeat over and over, "fill all the way down", it was a full theater, and yet this one family plopped right down in the middle. Totally ignored the CM's. It was hot, I wanted to sit down, and several of us looked like we weren't going to get seats because of this, so I cupped my hands around my mouth, and used all of my chest resonance (I learned about that in acting class, LOL) and said, "PLEASE KEEP MOVING DOWN TO THE END OF THE ROW" so loudly that the entire audience heard me above the background music/etc.

They moved. And I got several hi-5's and cheers. Thing is, I wish it wouldn't take someone slightly gutsy in front of strangers like me (I've had several incidents like this). I'd love Disney even more if they just put people like that in their place - no one is any more special than anyone else at WDW (unless you are on a guided tour), so follow the rules, keep your temper in check, and have responsibility for yourself. Unfortunately, when the CM's are powerless to do anything, it just reenforces that terrible behavior because people get away with it.

I definitely think more CM's should be yelling at idiotic guests. ;)

Good for you. The worst part about people who stop in the middle of the row is that they are always the first ones through the doors into the theater. I get a seat in the middle every single time. How? Don't participate in the initial stampede through the doors, calmly stroll in and look for the appropriate row. It's so easy, yet some people HAVE to be first through the doors and then HAVE to pick out their favorite seat immediately.
 
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