Angry Disney Employee Fail - at Carousel of Progress

[captainkidd]

Well it only took 30 posts before someone decided its the CM's fault because some guests think the rules/safety doesn't apply to them and they can distrube the others guests by getting up and trying to leave.:shrug:

Well as Ron White syas......you can't fix stupid.......guests:hammer:

AKK

I don't think anyone is denying that the people standing up were being stupid. We all know how stupid and rude people can be. However, the CM did not handle this in a professional manner. If it was this big of a problem, they should have stopped the show, gone and escorted the people out. Or gone in and said "Anybody who does not wish to stay for the performance, please exit now."

The screaming he did over the intercom, as a previous poster said, was VERY bad show.

 

[Polydweller]

I don't think anyone is denying that the people standing up were being stupid. We all know how stupid and rude people can be. However, the CM did not handle this in a professional manner. If it was this big of a problem, they should have stopped the show, gone and escorted the people out. Or gone in and said "Anybody who does not wish to stay for the performance, please exit now."

The screaming he did over the intercom, as a previous poster said, was VERY bad show.

And show is only number 3 in priority so doesn't matter in this case.

 

[darksora]

This is not a fail, as all cast members are taught, SAFETY comes first and many accidents have occurred around the park due to guests not following rules or thinking they can do whatever they want in attractions.

That cast member as simply doing his job and from what I heard, he actually got recognition from his leaders for that situation.

 

[captainkidd]

And show is only number 3 in priority so doesn't matter in this case.

Says who?

It's not as if people were trying to exit a car on Space Mountain and it could start at anytime. What would happen, seriously, if the Carousel started moving with people standing? Maybe, if they're uncoordinated, they'd fall?

Not saying the people were right, but come on, you have to keep your composure. There are plenty of occasions when guests do stupid things, but the CM handles it with more professionalism than this one did.

 

[captainkidd]

That cast member as simply doing his job and from what I heard, he actually got recognition from his leaders for that situation.

Heard this from who? A bus driver?

 

[Buried20KLeague]

Says who?

It's not as if people were trying to exit a car on Space Mountain and it could start at anytime. What would happen, seriously, if the Carousel started moving with people standing? Maybe, if they're uncoordinated, they'd fall?

Not saying the people were right, but come on, you have to keep your composure. There are plenty of occasions when guests do stupid things, but the CM handles it with more professionalism than this one did.

I believe they're referring to:

1. Safety
2. Courtesy
3. Show

I think I have that right.

 

[captainkidd]

I believe they're referring to:

1. Safety
2. Courtesy
3. Show

I think I have that right.

So where do you draw the line? Would it be OK if the CM had yelled "EVERYBODY SIT THE F*** DOWN!!!!", just because he was sticking to procedure?

Again, as I've said, I get it - Stupid people not listening. It's one of my biggest pet peeves at Disney. But the CM has to do his job professionally.

 

[Tigger1988]

How was he keeping anyone safe by screaming at them? MORE people left after he began flipping out.

If you put people in a volatile situation they're going to look for a way out. They're not just going to sit there being screamed at.

Guests were wrong and the CM was wrong.

 

[fosse76]

And yet people still got up and walked around despite all that going on over the speakers. (??)

I guess when someone transforms into a tourist, part of their brain checks-out.

As far as I'm concerned, the guests who continued to get up and walk out, despite the NUMEROUS announcements to remain seated, should have escorted out of the park and banned.

 

[darksora]

Heard this from who? A bus driver?

I work in tomorrowland.

 

[Murphketeer]

I don't blame the CM for getting frustrated. If people still disobey the rules after the CM basically yelled it across the speakers, they shouldn't deserve to see the show. They are complete idiots. It's more like a guest fail than a CM fail.

I agree, people need to be patient. I don't know why they couldn't just wait.

 

[menamechris]

How was he keeping anyone safe by screaming at them? MORE people left after he began flipping out.

If you put people in a volatile situation they're going to look for a way out. They're not just going to sit there being screamed at.

Guests were wrong and the CM was wrong.

Exactly. And I understand the "safety first" argument - but screaming at guests should not be the "go to" solution to ensure guests' safety. The attraction has certainly been around long enough that the ride should be able to be stopped and the guests not following rules dealt with accordingly. What would have happened if this was a guest with a medical emergency? Surely, they wouldn't have to sit and wait for the show to complete to be able to exit. As a guest, I would have much preferred that the attraction be evacuated, the guests not following instructions discretely dealt with by security - and the rest of the us given the option to get back on and ride again. I can't fathom guests being more offended by that procedure than an aggressive cast member.

 

[devoy1701]

I work in tomorrowland.

If that is true that is absolutely ridiculous. The CM should not have been praised for the way he handled that situation, if anything he should have been written up and given points. And if I were a guest on the attraction while this was going on I would have gotten the name of the CM who was making the announcements and reported it to guest relations.

There are right and wrong ways to go about defusing a situation like this...coming over the intercom and shouting the same thing repeatedly in a mocking/condecending tone like that was absolutely not the right way.

 

[fosse76]

Says who?

It's not as if people were trying to exit a car on Space Mountain and it could start at anytime. What would happen, seriously, if the Carousel started moving with people standing? Maybe, if they're uncoordinated, they'd fall?

Yes, they would fall. And should they sustain any injuries as a result of that fall, Disney would be 100% liable.

Not saying the people were right, but come on, you have to keep your composure. There are plenty of occasions when guests do stupid things, but the CM handles it with more professionalism than this one did.

We don't know how long this was happening before the recording started. EVERYONE has a threshold. There must have been several announcements prior to what was posted on Youtube, because I don't believe for one second that the CM was this frustrated from the start.

But this illustrates a prime example of Disney's fatal flaw in being non-confrontational with guests, and why the customer isn't always right (in fact, the customer is ever rarely right). It's why, in my opinion, societal courtesy no longer exists. Why turn off a cell phone in a darkened theater when employees won't enforce it. Why stop taking flash phtography on Disney attractions when CMs, other than making an announcement, do nothing to the offendor. Why would people not bang on walls or make other loud noises when the "solution" is simply to just move the "offended" guest to a different room, etc. Disney has a reputation of appeasing guests, so why wouldn't they try to "game" the system or do something they know Disney won't stop for fear of "losing" their money.

 

[Mrs.SnowWhite]

Supporter!

I think this is great! I totally support the cast member. Agreed that I would probably get annoyed watching the same scene over again. And I appreciate all the people that come from other countries to visit this great park, however, these people have to know what "sit down, excuse me, please, and thank you" mean! When the CM busted out the spanish, that was great! Common sense folks, sit down while the ride is in motion! :hammer:

 

[Marge10369]

I guess the point that needs to be made, is that Disney's procedure currently in place for this attraction does NOT work. People are making excuses for the Cast Members and blamming the Guests. Forget about that. You will always have guests that will not follow the rules. There has to be a procedured in place to keep them from hurting themselfs and keep the show moving in a reasonable amount of time. Yelling over the PA and keeping the guests watching the same scene over and over again did nothing and in the end caused MORE guests to exit the attraction. So maybe Disney should relook into how to handle this.

No, the point that has to made is, as someone who visits Disney a lot, I am tired of "guests" that step on my good time. There are rules, be a grown up and follow them just like the majority of guests do. I am sick of having to bend over backwards for obnoxious individuals who feel the world revolves around them and be dam everyone else! The [procedure that is in place is...Sit down and don't get up until the show is over! Thank you.

 

[Lucky]

I'm surprised CMs don't go postal more often.

 

[devoy1701]

No, the point that has to made is, as someone who visits Disney a lot, I am tired of "guests" that step on my good time. There are rules, be a grown up and follow them just like the majority of guests do. I am sick of having to bend over backwards for obnoxious individuals who feel the world revolves around them and be dam everyone else! The [procedure that is in place is...Sit down and don't get up until the show is over! Thank you.

But there are 2 problems in this scenario. No one is saying that the Guests weren't in the wrong, they definitely were. And you are absolutely right that too many people take advantage of the lack of rule enforcement at WDW. There is such an entitlement mentality of today's world, and people only care about themselves while at the parks...which is why you see trash on the ground or have people smoking in non-designated areas, or guests who take pictures while on dark rides or insist on talking throughout an attractions.

At the same time however, the CM should not have yelled repeatedly like he did. And IMO, the behavior of the CM is far worse than the way actions of the guests who wouldn't sit down.

 

[captainkidd]

I work in tomorrowland.

Sounds more like Fantasyland.

 

[captainkidd]

How was he keeping anyone safe by screaming at them? MORE people left after he began flipping out.

If you put people in a volatile situation they're going to look for a way out. They're not just going to sit there being screamed at.

Guests were wrong and the CM was wrong.

Well, hell has frozen over. We're in 100% agreement on something.:lol: