This all comes back to declining levels of quality and service at WDW driven from the top down. This is a problem created by Disney management.
In the 1970s and 1980s, there was genuine concern for the WDW customer at the highest levels. There was a palpable attitude that the customer came first. However, there also was concern whether those high standards could be maintained as WDW grew. They knew it was going to be a challenge. They believed they needed to step up their game to handle the increasing crowds. They believed it was a time for a renewed investment in WDW's commitment to quality.
Instead, by the early 1990s, Eisner and Wells began pressuring WDW management to improve margins, eventually pushing out WDW's old-time leadership (who I call the Old Guard). Once Paul Pressler was put in charge of Parks & Resorts in 1998, WDW's decline was assured.
It actually started when Di ck Nunis was pushed into retirement, Al Weiss became President of WDW and Lee Cockerell was brought into the company. It was a slow, but steady decline into mediocrity. That's what much (no, not all) of WDW is today: mediocre. Average. Typical.
This does not mean that today's WDW stinks. It does mean that WDW has declined.
Exactly. Although parts of WDW do stink, some literally from mold, humidity and neglect (like the monorails).
I guarantee you that when the Iger-Bays rode Monorail Orange in Anaheim last week with the Clooneys that it had been scrubbed from top to bottom and seemed like new (although they do maintain them out there!)
I would have graded WDW an A+ experience in the 1970s and 1980s. With all the exciting building going on through 1998, I'd even give this grade to that decade as well. I certainly don't recall seeing quality cuts back then, and I suspect that was because most of the initial cuts happened offstage or involved maintenance, which took time to take its toll. Even today, I'd give WDW a grade of a B or B+. WDW is still good but the corporate priority has shifted from "profits through quality" to just "profits", resulting in a lower grade.
I think you are still grading a bit on a curve. Maybe it's because the wife loves vacationing there or the joy you get of visiting with your four kids.
I'd give WDW an A+ in the 70s. Everything then was up to the standards you see to this day in Tokyo.
I'd give WDW an A in the 80s. Still great across the board, but a once in a while issue that was dealt with immediately.
I'd give WDW a B for the 90s. Lots of new great stuff, especially resorts and dining, but attractions and entertainment too, but also signs the last 2-3 years of what was to come that pull the grade down.
I'd give WDW a C+ for the 00s. They were slightly above average and opened a few worthy things, but largely fell into stagnation.
So far, I'd give WDW a C- for the teens, but the jury is out with half a decade left. It isn't looking good, though.
And I don't just judge Disney against the WDW of old or the UNI of today. I also judge it against what they do in Anaheim and internationally and on the DCL. And that usually equates to bad end comparisons in O-Town.
Those of us who complain about today's WDW do not hate WDW. Quite the opposite. I suspect we love it at least as much as the apologists (a.k.a. pixie dusters), who seem to accept declining standards as part of the normal business cycle. We so called doom-and-gloomers simply know what WDW is capable of becoming once more, with the right leadership.
Even in the 1970s and 1980s, Guests could be demanding. However, Disney gave so much and, relative to today, charged so little that Guests overwhelmingly were grateful for the WDW experience. WDW was exceptional for its time exactly because customers were provided excellent service for relatively moderate prices. The WDW of the 1970s and 1980s did not operate like other companies of the 1970s and 1980s. The "Disney Difference" was real.
With prices being what they are today, customer expectations have been raised exactly at a time when WDW has lowered its standards. Today's CMs are dealing with more difficult customers, but that's because those CMs are being placed in more difficult situations by decisions made at corporate.
This is not a problem with WDW's Guests or Cast Members. Overwhelmingly, this is a problem created by Disney management.
Well said. ... Before it was real, today it's PR spin at best, outright lies and dishonesty at worst. And some of us are old and experienced enough to know and call them on it.