So, last summer we did a huge split stay trip. It was sixteen days, and we stayed at 6 different deluxe resorts throughout the trip. We will stay on points, but also add in club level days. For the last resort, we opted to stay club level in the Yacht Club for two nights. This was the best trip we had taken up to this point, as we had no issues or problems in the other resorts. The club level room in the YC was in bad shape. My wife and I were appalled at the condition of the room, we were miles away from the actual club lounge, and the view from our room was of the backside of a support facility where workers obviously went on smoke breaks. They also must have increased the number of club level rooms at the YC because the lounge was overfilled every morning.
My wife photographed the numerous issues with the room (and there were many), and when we got back home after the trip, she immediately typed up a long email, inserting the photos throughout. The next day, we got a call from a Disney customer service rep/manager. They spoke to us for about an hour and went over pretty much everything in her email, as well as any other problems we had at the YC.
After it was all said and done, Disney gave us two options as recompense for our poor experience at the YC: 2 nights free club level at any deluxe resort, or, 3 nights free at the AKL with a prime savannah view. We choose the three nights free at AKL and stayed over Thanksgiving last fall. It was nice that they did that but we still will not be returning to the YC any time soon. In my opinion, NO club level room should have a view like that. Also, they clearly had to have added rooms to the club level inventory in that resort because of how far we had to walk to actually get to the lounge for breakfast in the morning. If you are going to offer club level as an added level of experience at your resort, the lounge should be able to adequately support the number of potential club level guests. The YC needs major fixing before we go back.
What is funny is that when I say we truly did not have issues with the other resorts, we really did not. The rooms were clean, the views were all nice, the service we received for what we needed was of the level I expected, except for the YC. It was just bad.