That's one spectacular thing, for sure. But it doesn't increase the level of
service that a hotel gives you. It may be an additional draw, and there are definitely folks who would agree that in that one instance, if you happen to be able to book one of those rooms, it has some value. You've managed to point out virtually the only outlier exception here, though.
It's also not being about a snob. I'm the opposite of a hotel snob. If it's a clean room where bugs aren't going to eat me and the bathroom is clean with running water (at least mildly warm) I'm a happy camper, so to speak.
The point is, Disney is selling and advertising luxury and world-class experience, is charging for it, and not offering what the industry standards are for those services.
Personally, I think anyone that spends $500 a night to stay anywhere that isn't in outer space or under water needs their head examined, period, no matter where they are - but when Disney charges that much but gives no additional service past a 3-star or 3.5 star chain, that's what we are talking about. Not being "snobby" but disguising what they actually offer as something it's not.
Someone who knows more about such things can post more info, but I believe that is a rather new thing. Indeed, it was called Concierge for quite some time (and was when the story I told took place). My guess is, instances like that are what changed the wording.
That said, Disney STILL uses the word "concierge" in promotion and advises it is "part" of the current club level-
here is a press release - notice the word "concierge" is used many times throughout.
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