I booked an apartment on VRBO for our 9 nights in Paris as it seemed like a better deal for all of us and it would give us more space. Anyway, in early May I contacted with the host with some questions and she replied through the site very quickly. With her quick reply I was confident that the rental was fine and I canceled the back up hotel I had reserved. My fear was that I would be one of those horror stories of people booking an AirB&B or whatever just to have it not be real. So I had gotten an email from VRBO a few days prior that it was time for check in and that the owner/host would be posting check-in instructions but there was nothing on the site, app, or in my email (and I did check my Spam box). I sent a message through the app like I had done before but no reply, the next day I sent another...no reply. By this day with no email and no messages back from the host I was FREAKING OUT! Would we show up and be homeless? I had the address but no instructions for the code or accessing the building or actual apartment number. Would we have to find a hotel somewhere and where and what quality would it be?!! Why did I cancel my backup hotel!!! Anyway, in the app there was a phone number to call the host directly. So when I excused myself from the group I found a quiet spot at the Studios and called the host.
She answered right away (yes!) and I explained who I was and why I was calling. She apologized that she hadn't seen the messages and that she had sent an email with instructions (I don't know where it went I checked every email I have and the spam boxes), but she would text the information right away and I could call her back right away if I didn't get them within a few minutes. So feeling a little better I hung up and waited a few perilous minutes (probably less than 2 minutes) and ding....the text with the code to the building, exact location of the apartment, and the code and location of the key popped up in a text on my phone. Ahhhhhh huge relief and now it was back to enjoying the day. Apartment was secure. So lesson learned....if the instructions don't appear call!