Worst Cast Member Experience

[Raineman]

I don't think @BigRedDad was acting entitled at all. He asked relevant questions when he booked the package. The answers he was given was not honored. Paying upwards of 50$ a person for food entitles one to expect professional service, and a properly prepared meal.

While the waiter may have had no control over the kitchen cooking he could have saw the food was not adequately prepared and had this corrected before it was brought out to the customer. He also has 100% control of the drink order and timely arrival of beverages.

Also if concerns were noted at check-in and reiterated to the waiter he should have escalated the issue to the manager/supervisor on duty to ensire the kitchen placed that order as a priority.

It doesn't matter how much you pay for a meal, once in a while, everyone has a negative experience at a restaurant-no restaurant is perfect. The manner in which he handled this negative experience was uncalled for. He could have simply asked for a refund, and left. Instead, he lost his temper, and security had to get involved-over a dining issue, That is utterly ridiculous. I'm sure anyone that was sitting near him loved having their dinner ruined by his tirade-because who cares about the other diners, right? That is what makes him entitled-his negative experience was more important than everyone else's experiences that night.

 

[Disney.Mike]

The thing is at Disney, it's not just a restaurant. It's an event linked to a larger event. Failure to rectify the situation throws off several other planned events ....


This is 100% different from me having crappy service at the local red lobster

 

[BigRedDad]

It doesn't matter how much you pay for a meal, once in a while, everyone has a negative experience at a restaurant-no restaurant is perfect. The manner in which he handled this negative experience was uncalled for. He could have simply asked for a refund, and left. Instead, he lost his temper, and security had to get involved-over a dining issue, That is utterly ridiculous. I'm sure anyone that was sitting near him loved having their dinner ruined by his tirade-because who cares about the other diners, right? That is what makes him entitled-his negative experience was more important than everyone else's experiences that night.

I did not lose my temper. I simply did not allow the manager and his wait staff to remove items from the table I was sitting at waiting for a supervisor. I was not freeing up a table and allowing the garbage food to be removed until the manager's Supervisor showed up to see it. The manager had Security called in because the manager wanted me to leave and pay. There is NO POLICY in WDW requiring a patron to leave a table until they are ready. When everyone was in agreement with me except the manager and waiter, who is the one at fault in the matter?

The Supervisor was extremely sympathetic. He even said in front of all the other patrons that he would not serve the food on our table to his dog. Imagine that coming from someone so high up in the middle of a packed restaurant to the manager who could have easily solved the matter.

 

[ford91exploder]

I don't think @BigRedDad was acting entitled at all. He asked relevant questions when he booked the package. The answers he was given was not honored. Paying upwards of 50$ a person for food entitles one to expect professional service, and a properly prepared meal.

While the waiter may have had no control over the kitchen cooking he could have saw the food was not adequately prepared and had this corrected before it was brought out to the customer. He also has 100% control of the drink order and timely arrival of beverages.

Also if concerns were noted at check-in and reiterated to the waiter he should have escalated the issue to the manager/supervisor on duty to ensire the kitchen placed that order as a priority.

The guest is indeed 'Entitled' to expect the experience that the guest PAID FOR, It's not the guest's fault that the kitchen is totally screwed up or that the manager allowed insufficient time for each seating, Sounds like that day would have been one of those days where Gordon Ramsey would have said the restaurant is closed everyone leave.

 

[ford91exploder]

It doesn't matter how much you pay for a meal, once in a while, everyone has a negative experience at a restaurant-no restaurant is perfect. The manner in which he handled this negative experience was uncalled for. He could have simply asked for a refund, and left. Instead, he lost his temper, and security had to get involved-over a dining issue, That is utterly ridiculous. I'm sure anyone that was sitting near him loved having their dinner ruined by his tirade-because who cares about the other diners, right? That is what makes him entitled-his negative experience was more important than everyone else's experiences that night.

People like you who ACCEPT poor service are the biggest component of the problem,

Yes there are negative experiences everywhere, Example ordered a replacement appliance from a big box store which INCLUDED INSTALLATION, The delivery guys showed up and dropped off the appliance and did not even unpack it, Said they had 'too many' deliveries to make and they could not install, Called their boss who backed them up, Let them leave DID NOT SIGN their paperwork.

Went to store where I bought appliance found the MOD who was deeply annoyed, he called the installation company who was deeply annoyed because I did not sign their paperwork (for services they did not deliver) and he proceeded to ream them a new orifice, He refunded the installation and delivery charge and from a friend that works there that delivery/installation company no longer has a contract with that big box company.

Bottom line we GET poor service because too many times we allow poor service go unnoticed.

There of course is a counterbalance, There is a quick service store which prepares various quick snacks and sandwiches, My definition of being 'entitled' is when there is a huge line and only 1-2 associates in the store asking them to make something special for me then is being 'entitled' at those times one takes the prepared offerings because there is no way the staff can service me and all the other customers in a satisfactory manner. this used to be known as 'politeness'.

 

[Raineman]

People like you who ACCEPT poor service are the biggest component of the problem,

Yes there are negative experiences everywhere, Example ordered a replacement appliance from a big box store which INCLUDED INSTALLATION, The delivery guys showed up and dropped off the appliance and did not even unpack it, Said they had 'too many' deliveries to make and they could not install, Called their boss who backed them up, Let them leave DID NOT SIGN their paperwork.

Went to store where I bought appliance found the MOD who was deeply annoyed, he called the installation company who was deeply annoyed because I did not sign their paperwork (for services they did not deliver) and he proceeded to ream them a new orifice, He refunded the installation and delivery charge and from a friend that works there that delivery/installation company no longer has a contract with that big box company.

Bottom line we GET poor service because too many times we allow poor service go unnoticed.

There of course is a counterbalance, There is a quick service store which prepares various quick snacks and sandwiches, My definition of being 'entitled' is when there is a huge line and only 1-2 associates in the store asking them to make something special for me then is being 'entitled' at those times one takes the prepared offerings because there is no way the staff can service me and all the other customers in a satisfactory manner. this used to be known as 'politeness'.

I don't see any indication in my post that I accept poor service. If I was that dissatisfied with my meal, I would tell them that this was not satisfactory, and tell them I was leaving, and that I was not going to pay for my meal-but I would do it in a civil manner, without threatening that they would have to get security to move me, or grabbing server's arms. Also, anyone that expects perfect service 100% of the time, in any capacity, in today's world, is delusional. Is it sad that, in today's society, the standards of customer service have fallen? Absolutely, but there are ways to deal with it that are much better for everyone involved than the way this guy dealt with it. I have known way too many people who have worked in retail or food service, and have had customers berate them for things that they personally have no control over. I guess some people don't subscribe to "treat others as you'd want to be treated", and that's one of the reasons society is in the mess it is in right now. I can think of quite a few occasions where I was angry with the level of service I was receiving at a store or restaurant, but did I let that affect how I handled the situation? No.

 

[DVC4bestvacations]

It doesn't matter how much you pay for a meal, once in a while, everyone has a negative experience at a restaurant-no restaurant is perfect. The manner in which he handled this negative experience was uncalled for. He could have simply asked for a refund, and left. Instead, he lost his temper, and security had to get involved-over a dining issue, That is utterly ridiculous. I'm sure anyone that was sitting near him loved having their dinner ruined by his tirade-because who cares about the other diners, right? That is what makes him entitled-his negative experience was more important than everyone else's experiences that night.

WOW were you there to witness this. If you work at a restaurant please let me know where so I don't have to waste my time eating there.

 

[Raineman]

WOW were you there to witness this. If you work at a restaurant please let me know where so I don't have to waste my time eating there.

Are you kidding me? All you had to do was read his description of what happened. But, wow, what was I thinking? It's completely normal to get security involved over crappy service and food.

 

[ExtraTERRORestrial]

I'm on BigRedDad's side here. I've worked in the restaurant industry for a long time. I would NEVER allow plates to go out in that condition. That waiter would have been written up or possibly fired as would the cook who sent the food out. That is never acceptable and BigRedDad had every right to complain. That manager was obviously trying to cover up the mistake.

There's a big difference between being assertive (which is what it sounds like BigRedDad was doing) and being angry/violent.

 

[ninjaprincesst]

I don't see any indication in my post that I accept poor service. If I was that dissatisfied with my meal, I would tell them that this was not satisfactory, and tell them I was leaving, and that I was not going to pay for my meal-but I would do it in a civil manner, without threatening that they would have to get security to move me, or grabbing server's arms. Also, anyone that expects perfect service 100% of the time, in any capacity, in today's world, is delusional. Is it sad that, in today's society, the standards of customer service have fallen? Absolutely, but there are ways to deal with it that are much better for everyone involved than the way this guy dealt with it. I have known way too many people who have worked in retail or food service, and have had customers berate them for things that they personally have no control over. I guess some people don't subscribe to "treat others as you'd want to be treated", and that's one of the reasons society is in the mess it is in right now. I can think of quite a few occasions where I was angry with the level of service I was receiving at a store or restaurant, but did I let that affect how I handled the situation? No.

If he had not grabbed the servers arm after asking them not to clear the table they would have taken away all evidence of the gross food, and it was the manager who got security involved, not him he wanted to clear the table and get rid of all the evidence of the bad service. I can't say I blame him for what he did.

 

[Goofyernmost]

There are times when taking a stand are indeed necessary.

 

[NonnaT]

My mother was recuperating from an MI

I'm a nurse, and it really, really angers me when it is assumed (Assuming - making an a** out of u and me!)
that someone is not handicapped/injured because their injury is not obvious. I hope your mom is doing well!

 

[The Mom]

I'm a nurse, and it really, really angers me when it is assumed (Assuming - making an a** out of u and me!)
that someone is not handicapped/injured because their injury is not obvious. I hope your mom is doing well!

This is a VERY old thread. My mother passed away 10 years ago today - 11/11/2006. Sort of related to her MI - bowel ischemia. Another MI would have been more merciful.

 

[NonnaT]

This is a VERY old thread. My mother passed away 10 years ago today - 11/11/2006. Sort of related to her MI - bowel ischemia. Another MI would have been more merciful.

I am sooooo sorry,
first on the passing of your mom, and second for opening old wounds.
Sometimes I notice zombie threads, sometimes not, I will pay more attention.
Thank you for your fast reply

 

[Princess Kaylee]

At midnight some years ago my family and I got on a bus to go back to our resort. It was dark and we were first timers, we did not realize until a few moments later that we got dropped off at the wrong resort. It was hassle getting back to our resort. First world problems.

 

[ajkraz]

I kinda had these coming (sorta) but one time at Via Napoli I took 2 minutes of looking over the menu while the waiter was there because I was in the bathroom and when he came back with our drinks he kinda threw mine on me and spilled half of it on me and just walked away so I told another waiter about it and like half an hour later I saw our original waiter walking out in street clothes (I assume he was fired or sent home). Another time at blizzard beach I was in the lazy river with my friends and we were yelling and the girl on the side said can you keep it down so I cussed at her much louder than I should've and I had to swim away so I didn't get thrown out and later that day we went on summit plummet she was working it and she was working the gate thing and when it was my turn she just kept saying go and didn't close the gate thing and after like 10 seconds she started getting off her stool and going behind me like she was gonna push me so I just went down the slide. rip me

 

[Goofyernmost]

I kinda had these coming (sorta) but one time at Via Napoli I took 2 minutes of looking over the menu while the waiter was there because I was in the bathroom and when he came back with our drinks he kinda threw mine on me and spilled half of it on me and just walked away so I told another waiter about it and like half an hour later I saw our original waiter walking out in street clothes (I assume he was fired or sent home). Another time at blizzard beach I was in the lazy river with my friends and we were yelling and the girl on the side said can you keep it down so I cussed at her much louder than I should've and I had to swim away so I didn't get thrown out and later that day we went on summit plummet she was working it and she was working the gate thing and when it was my turn she just kept saying go and didn't close the gate thing and after like 10 seconds she started getting off her stool and going behind me like she was gonna push me so I just went down the slide. rip me

I wouldn't say that I would "rip you", however, I might interject that "going behind me LIKE she was gonna push me" is not the same as actually pushing you. It doesn't constitute a bad cast member experience other then what you conjured up in your mind. You actually, were the bad one in this scenario with the cursing and yelling. So take that for what it was worth, because I probably would have pushed you. However, since we don't know about how you reacted when the waiter "kinda threw the drink on you", I would take a wild guess and say he might have gone out back and quit while saying I don't have to take that from anyone... take this job and shove it. I know that is speculating but if you can do it so can I.

 

[Disney.Mike]

I kinda had these coming (sorta) but one time at Via Napoli I took 2 minutes of looking over the menu while the waiter was there because I was in the bathroom and when he came back with our drinks he kinda threw mine on me and spilled half of it on me and just walked away so I told another waiter about it and like half an hour later I saw our original waiter walking out in street clothes (I assume he was fired or sent home). Another time at blizzard beach I was in the lazy river with my friends and we were yelling and the girl on the side said can you keep it down so I cussed at her much louder than I should've and I had to swim away so I didn't get thrown out and later that day we went on summit plummet she was working it and she was working the gate thing and when it was my turn she just kept saying go and didn't close the gate thing and after like 10 seconds she started getting off her stool and going behind me like she was gonna push me so I just went down the slide. rip me

So you were acting like am entitled fool all day. No wonder that waiter threw the drink on you.

This is one of those situations where you wish the laws were not so strict so a real man could have put some act right in you without going to jail or getting thrown out.

 

[ajkraz]

I wouldn't say that I would "rip you", however, I might interject that "going behind me LIKE she was gonna push me" is not the same as actually pushing you. It doesn't constitute a bad cast member experience other then what you conjured up in your mind. You actually, were the bad one in this scenario with the cursing and yelling. So take that for what it was worth, because I probably would have pushed you. However, since we don't know about how you reacted when the waiter "kinda threw the drink on you", I would take a wild guess and say he might have gone out back and quit while saying I don't have to take that from anyone... take this job and shove it. I know that is speculating but if you can do it so can I.

I know its mostly my fault but at the time you gotta keep in mind that I was with my friends and if your with people your comfortable with your usually more expressive and the adrenaline was rushing because I was sitting 120 feet in the air with no protection and someone looking like they were about to push me off/down, a little scary. I never had an experience though when I wasn't doing anything wrong and a cast member was a jerk. Btw what I meant by throwing the drink on me is basically dropping the drink on the table from a couple of feet in the air, so a lot of it got on me and I believe the guy was fired cause our new waiter came back and said the manager was taking care of it.

 

[worldfanatic]

I've really had almost no complaints about Cast Members through the years.
But there was one incident that was a bit memorable 8-9 years ago.

We had just purchased into Disney Vacation Club and were super excited about being able to make more frequent trips to Walt Disney World.
We arrived at our new home resort, Old Key West, for the first time and couldn't wait to get out and explore it.
After dropping off our bags, we immediately went to the Gurgling Suitcase bar to have some celebratory drinks.
There was only one other guest in the tiny bar and we were quickly served our drinks by the friendly bartender.
As we enjoyed them, we couldn't help but overhear a conversation between the guest and bartender about how expensive everything is at Disney.
What they were saying was actually pretty true (as most of us know) and we eventually joined in to agree that Disney is indeed a pretty expensive vacation.
Unfortunately, that seemed to make the bartender feel more comfortable and she proceeded to completely put Disney on BLAST! Loudly proclaiming "ANYBODY WHO VISITS DISNEY WORLD IS A SUCKER WHO WANTS TO GET RIPPED OFF!", among other things extremely negative towards her employer.
We kinda sat there smiling, thinking about the 10 GRAND us "suckers" had just invested in the next 35 years of Disney vacations.
To be honest, we were already Disney regulars who knew we loved WDW, so it didn't really bother us. But It wasn't really the celebration of our investment we were looking for. Lol

We didn't say anything at the time, but a few days later on a return trip to Gurgling Suitcase I was able to softly bring up my feelings to that bartender. To her credit, she was completely embarrassed, and wouldn't stop apologizing. She comped a couple drinks, which I wasn't looking for and certainly wasn't necessary.
I had just hoped she wouldn't make that mistake again in front of some Disney Newbies.