World Class Customer Service

danlb_2000

Premium Member
The guest was totally in the wrong but in the past cast members would handle this without making a scene and without being rude. This CM was aggressive but this is Disneyland Paris where the cast are of a generally poor standard due to the general arrogance of the French in having to "serve" people so the guest is lucky he didn't get down on one knee to propose and get kicked in the face by the CM.

I must have watched a different video because I didn't think he was rude of aggressive at all, he found a way to quickly get them out of the restricted area without having to get in either verbal of physical fight with the guest. The man proposing even looked amused by the whole thing.
 

mikejs78

Well-Known Member
Literally nothing? The proposal was basically over.

The guest was totally in the wrong but in the past cast members would handle this without making a scene and without being rude. This CM was aggressive but this is Disneyland Paris where the cast are of a generally poor standard due to the general arrogance of the French in having to "serve" people so the guest is lucky he didn't get down on one knee to propose and get kicked in the face by the CM.

Given that there was pyro under the state, this CMs reaction was completely warranted. Could have been a dangerous situation.
 

donsullivan

Premium Member
If the story is factual as posted - that the guy asked for permission to go up there from another CM and was granted it - then the couple did nothing wrong. And thats not really debatable. If they were told no, different story, but they were given permission and used it. Absolutely fine.

Argue if you want about them wanting to 'show off' or whether it would lead to tons of others wanting to do the same thing, but if this specific couple had permission then this is 100% terrible customer service & interaction.
Just because he asked some random cast member for permission, does not mean that cast member was authorized to grant that permission. Very few CM’s have the authority to authorize a guest to go into ‘any’ non guest area of the parks.

The reality is that if this CM didn’t stop this they way he day (I get that it comes off as harsh) this sort of activity would get completely out of control. There have to be rules like this and they have to be enforced, no matter what someone is trying to do, or why.
 

Lilofan

Well-Known Member
Just because he asked some random cast member for permission, does not mean that cast member was authorized to grant that permission. Very few CM’s have the authority to authorize a guest to go into ‘any’ non guest area of the parks.

The reality is that if this CM didn’t stop this they way he day (I get that it comes off as harsh) this sort of activity would get completely out of control. There have to be rules like this and they have to be enforced, no matter what someone is trying to do, or why.
Looking like if a CM granted permission to create that magical moment for the guests, it backfired.
 

Lilofan

Well-Known Member
English is the default in much of the world. I'm always amazed how well different people can communicate while I stammer out a few pidgin word of their language.
My Spanish is a little below conversational but when I spent time traveling in Central and South America I had to sink or swim by speaking the language day in and day out and I improved. The locals even showed appreciation that I always tried to speak conversational Spanish to them even though it wasn’t perfect. Some asked how I learned Spanish I replied living in the USA and practicing Spanish to the many Latinos in my area. They taught me to improve my Spanish , I taught them how to improve their English. Watching the numerous Spanish speaking channels on TV and listening to the conversations , accents and flow helped too.
 
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Kamikaze

Well-Known Member
Given that there was pyro under the state, this CMs reaction was completely warranted. Could have been a dangerous situation.
Disagree. Pyro is stable. If it was that much of a danger, they wouldn't allow even CMs in the area.

Lets not make up crazy reasons why this was done. The CM did it because they weren't supposed to be in the area, since its not a guest area. Not because of 'pyro' or 'how it would look to others' or anything of the sort.
Just because he asked some random cast member for permission, does not mean that cast member was authorized to grant that permission. Very few CM’s have the authority to authorize a guest to go into ‘any’ non guest area of the parks.

The reality is that if this CM didn’t stop this they way he day (I get that it comes off as harsh) this sort of activity would get completely out of control. There have to be rules like this and they have to be enforced, no matter what someone is trying to do, or why.
Thats irrelevant. If the guest did receive permission, it doesn't matter to said guest if the CM was 'authorized' to do that or not. They asked and were told yes - they don't have to ask if the CM is 'authorized' to tell them yes.

And you're a little over the top with 'getting out of control'. Stupid guest tricks happen all the time and that doesn't mean that things immediately escalate to everyone doing the same thing because one person did it. And again, a CM should NEVER be grabbing anything from a guest's hands unless its a direct threat to other guest's safety.
 

JoeCamel

Well-Known Member
Disagree. Pyro is stable. If it was that much of a danger, they wouldn't allow even CMs in the area.

Lets not make up crazy reasons why this was done. The CM did it because they weren't supposed to be in the area, since its not a guest area. Not because of 'pyro' or 'how it would look to others' or anything of the sort.

Thats irrelevant. If the guest did receive permission, it doesn't matter to said guest if the CM was 'authorized' to do that or not. They asked and were told yes - they don't have to ask if the CM is 'authorized' to tell them yes.

And you're a little over the top with 'getting out of control'. Stupid guest tricks happen all the time and that doesn't mean that things immediately escalate to everyone doing the same thing because one person did it. And again, a CM should NEVER be grabbing anything from a guest's hands unless its a direct threat to other guest's safety.
With the camera setup and the swoop by the CM plus the reactions from the "cast" of the vid I really question if any of it was real. Looked produced from beginning to end to me.
 

cjkeating

Well-Known Member
As a DLP regular guests in non-guests areas are common and the guest flow Cast Members are around for this very problem much more so than in the US parks where the guests are much more respectful of boundaries than in Europe. Quite recently for the fireworks a stage was FULL of guests and they all had to get removed, I could share numerous more examples of guests going rouge to view a parade/show.

Again as a regular and being familiar with the cast member in question he likely spotted them up there from afar, ran over, the proposal started and in the split second he had to decide how to respond. A second or two later the outcome may have been different - stopping it before he proposed or being there after it was all done - but this is just how it played out.

There is no-way the cast member would have been involved in this being staged. If a different cast member allowed them up there they are the one at fault. These stages are 100% off limits to guests at all times.
 

celluloid

Well-Known Member
The ring sneaking grab is the issue. If it was really for safety you would escort them down not run ahead and look the other way to Shame and wait at the bottom of the steps the way he did after snatching personal property. Even the snark line at the end.
This CM could not keep composure.
 

The Mom

Moderator
Premium Member
The ring sneaking grab is the issue. If it was really for safety you would escort them down not run ahead and look the other way to Shame and wait at the bottom of the steps the way he did after snatching personal property. Even the snark line at the end.
This CM could not keep composure.
Perhaps he just didn't want to have a face to face argument which would take longer to remove the guest, and might result in a physical interaction? Taking the ring was incentive for the guests to follow quickly and quietly, and voice objections when out of the restricted area. And voice their case on the internet. I suspect they got more attention (which was the point of proposing so publically ) because of this than they would have otherwise.
 

Disney Loving Swede

Active Member
Again as a regular and being familiar with the cast member in question he likely spotted them up there from afar, ran over, the proposal started and in the split second he had to decide how to respond.
Exactly! If that cast member was there, the 30th show was going on/about to start which is the only reason the gate to that stage was open and a safety issue for them to be there. He had to decide quickly how to respond and since the guests dont always listen at DLP, grabbing the ring was a great way to have them follow him down without a fuss quickly. I don't fault him one bit.
 

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