Hayley In Wonderland
Well-Known Member
Where are you based? They have a UK freephone number if you're from here
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Website/MDE Major Errors (September 2018)
- Thread starter Princess Leia
- Start date
Animaniac93-98
Well-Known Member
Where are you based? They have a UK freephone number if you're from here
Canada, not UK. I did call later last night when the wait was "only" 45 min. They confirmed the reservations were indeed cancelled and said they removed them from their end, however as of this morning they're still listed on the website under my account.
The Mighty Tim
Well-Known Member
We're still waiting for some Photopass pictures to appear from 6 days ago. We've spoken to people on the ground here a couple of times and they keep telling us they'll be there in a couple of days and reassuring us that they haven't been lost.
worldfanatic
Well-Known Member
My canceled reservations are still showing, but I'm gonna just assume that they've been canceled. Your post helped convince me of that.
I'm not going to bother calling and waiting to get through.
If for some reason I'm charged for a no-show, you can bet I'll call and get that reversed after the trip.
RiceCrispyMickey
Well-Known Member
I agree, mine are the same. I've got the original emails to say they are cancelled so if they charge I can complain and prove that I did cancel them.
HoustonHorn
Premium Member
For those still having problems - try different browsers and the app. On Chrome (my preferred browser), I can make and change fastpasses, but my Itinerary and Plans pages result in a "webpage not working" message. My app (using a Google Pixel phone) seems to be working fine, and I was able to access Itinerary and Plans using Microsoft's Edge browser.
I love Disney, but they have set up a system to optimize your experience. They need to make sure that system actually works.
I love Disney, but they have set up a system to optimize your experience. They need to make sure that system actually works.
Hayley In Wonderland
Well-Known Member
Tried all of this, cannot make any further fps online. I visited last year for 10 days and purchased a 14 days park ticket which wasn't used up, and they are wondering if my account has confused itself and counted those days as opposed to the new tickets. If it's still not working when the site/app is fixed, is there a way I can remove the tickets and re-add them?
I'd call MDE tech support for help
Hayley In Wonderland
Well-Known Member
already done this, they said they can't do anything until the site is working properly as it's also down slightly on their end.
Only they can re link tickets.
geekza
Well-Known Member
Yeah, I got up early this morning to make FP+ reservations for our trip in November and, at first, couldn't get through. Then I got the app to go through and reserved a FoP FP+ (one of the few remaining), only to have it disappear from my itinerary moments later. Now, the app and the website say that all FP+ at all parks are gone for every day of my trip, which I know isn't true. Their site is terrible. If they're going to require us to scramble to get FastPasses months in advance, they need to at least have the infrastructure to handle the reservations. This is ridiculous.
Deadly Danson
Active Member
Same here - managed to book a couple of fastpasses for our last day and now they've all gone for our whole stay. Shambolic system.
geekza
Well-Known Member
I've finally been able to get on and get things squared away. I got lucky and, though I wasn't able to get most of the times I wanted, I was able to get passes for every attraction I wanted. I think it helped that I'm too big to ride 7DMT and don't have any desire to go to TSL. lol I'm just hoping I can squeeze onto FoP. Time to go on a starvation diet.
JoeT63
Well-Known Member
They're BAAA-AAACKK!!
Just checked again a few minutes ago, and it appears all is well in MagicBand land again. I was able to customize and we seem to be ready to rock! Give it a look, James, and good luck!
Hayley In Wonderland
Well-Known Member
Still not working for me and still saying there are only 4 days on my tickets
winstongator
Well-Known Member
Slightly different problem. I have 2 upcoming trips. In the app I was seeing only one set of FP. I uninstalled the app, reinstalled, still no luck. Logged out of the app, then logged back in, now I see them. I’ve had luck using incognito mode too in Chrome too. It seemed like the website thought I was in Europe. For minor problems that might help.
geekza
Well-Known Member
Honestly, I'd give them a call. If it's been a couple of days and you're still seeing incorrect information it sounds like there may be more than standard website crappiness at play.Still not working for me and still saying there are only 4 days on my tickets
Hayley In Wonderland
Well-Known Member
Spoken to them this afternoon, she assured me that its due to the "enhancements" that are being done to the site. She said the tickets are showing at 14 days and that's what is available, she booked my FP's for me over the phone. If the app is still showing it in a few weeks I will give them another call. She confirmed though that the site is still down, and the issue with no days / tickets not showing is common right now and they are still getting a lot of complaints for that particular issue.
geekza
Well-Known Member
"Enhancements."
I'm glad to hear that they didn't screw up your reservations in their main system. Still, when you are expected to use either the website or the app to facilitate and plan 99% of your trip, you'd better make sure that they work properly.
Hayley In Wonderland
Well-Known Member
Yeah, that made me laugh also. Everyone else just told me there was issues with the site"Enhancements."
I'm glad to hear that they didn't screw up your reservations in their main system. Still, when you are expected to use either the website or the app to facilitate and plan 99% of your trip, you'd better make sure that they work properly.
I booked through a TA for my hotel reservations which I managed to link with no issues, and the tickets with floridatix (a UK ticket company), so I had to link these seperate. It's frustrating because FP's are difficult to get even when the site is working properly! She helped though and booked all my FP's over the phone though, so if anyone is having issues booking FPs perhaps try calling
I was on the phone for 56 minutes but at least I have my FP's after trying for 5 days!