WDW is canceling Jan. 31st reservations at CRT to hold event for more $

[The_Jobu]

No not pre paid. I was charged $20 on our last trip bc we were a no show to SciFi.

My point was, they don't make reservations to where there is no wiggle room at all. Not from my experience, and not what I've been told, also it just wouldn't make sense.



I agree. I think for if any one day only people are effected they should be given an earlier dinner time or lunch time. The CM can also adjust their Fastpasses accordingly.

You're kind of an odd ball dude. Yes. Very slow. I'm home, have a gash in my forehead, and it's wonderful. I also have a Cub Scouts meeting tonight and have failed miserably at building what my kid thinks is going to be "the fastest!" Pinewood Derby car.
So, if you'd like to bring chicken soup or new wheels and axel for our car, or a paper bag to cover my face, just send it to a PO box. I'll take it from there. Thanks.

Sorry to hear about your gash, that sounds painful. Get well soon

That's really cool though that you could even attempt to build a soapbox racer, I wouldn't even know where to begin. Probably just glue some plywood to my car and hope for the best.

Back on to your comment, I think an earlier dinner timer with fastpasses would be adequate. Though, if they can't get them in and have to book them at another character meal, I would at least give them something extra, if I worked at Disney.

 

[NYwdwfan]

The issue is likely with people who are only in MK for one day and planned accordingly. Have you ever tried to book CRT on short notice? I have, it . . . did not end well.

I saw a family walk-up to the podium while we were waiting for our reservation. They asked the CM how long the wait is and the response was, "we can seat you in February". This was July.

 

[drizgirl]

No not pre paid. I was charged $20 on our last trip bc we were a no show to SciFi.

My point was, they don't make reservations to where there is no wiggle room at all. Not from my experience, and not what I've been told, also it just wouldn't make sense.

We have eaten there a fair number of times. I can safely say I have never seen an empty table. This isn't your run of the mill Disney restaurant.

So you're guessing they have wiggle room for at least 30 parties? That's a LOT of wiggle room.

 

[Bacon]

Will the price be one night only for the event?

 

[MichWolv]

I'm sorry to hear that! I'm glad you got along ok, but I would have hoped for more from Disney than, well, nothing. That's not even basic customer service.

That was some of what I said to the agent who called. She asked what she could do to make it up. I told her she could allow to me attend the Le Cellier event at normal Le Cellier prices. When she said she couldn't do that, I said give me a reservation at the restaurant of my choosing regardless of availability, and named two or there that I would find acceptable (Mons. Paul, Yachtsman Steak House, I think). She said she couldn't do that either as there was no availability. When I asked what she actually could do, she said she could check to see what was available elsewhere on property, exactly the same thing I had already done while on the phone. That was when I lost it and subjected her to anger that she did not personally deserve.

 

[21stamps]

I'm sure Disney will try to squeeze people in as best they can into other openings. But lots of people schedule around BBB appointments.

Disney can offer all this crap they want. But they need to do it before people make all of their plans 6 months in advance

I would hope all of that..FP, BBB, other same day reservations if applicable, would all be felt with and new times given.

We have eaten there a fair number of times. I can safely say I have never seen an empty table. This isn't your run of the mill Disney restaurant.

So you're guessing they have wiggle room for at least 30 parties? That's a LOT of wiggle room.

I've never seen an empty table at several places where I've had a meal..yet I still was able to change my time. I've also shown up 5 minutes before check in and waited 45 minutes past my reservation time to be seated. So maybe that's why they're not empty? Because they pre planned a little flexibility? Also, People do cancel reservations, even pre paid ones. Again, based on what I was told and what sounds logical I can't see a restaurant having no wiggle room at all.

IF the number is 30...
Yes. Over 3 meals per day in a few days time, yeah, I think they can do it.

That was some of what I said to the agent who called. She asked what she could do to make it up. I told her she could allow to me attend the Le Cellier event at normal Le Cellier prices. When she said she couldn't do that, I said give me a reservation at the restaurant of my choosing regardless of availability, and named two or there that I would find acceptable (Mons. Paul, Yachtsman Steak House, I think). She said she couldn't do that either as there was no availability. When I asked what she actually could do, she said she could check to see what was available elsewhere on property, exactly the same thing I had already done while on the phone. That was when I lost it and subjected her to anger that she did not personally deserve.

Honest question, Did you expect her to say "yes" to attending the event? Or were you joking.

 

[The_Jobu]

That was some of what I said to the agent who called. She asked what she could do to make it up. I told her she could allow to me attend the Le Cellier event at normal Le Cellier prices. When she said she couldn't do that, I said give me a reservation at the restaurant of my choosing regardless of availability, and named two or there that I would find acceptable (Mons. Paul, Yachtsman Steak House, I think). She said she couldn't do that either as there was no availability. When I asked what she actually could do, she said she could check to see what was available elsewhere on property, exactly the same thing I had already done while on the phone. That was when I lost it and subjected her to anger that she did not personally deserve.

I'd be angry too, though she probably just wasn't empowered to provide the Disney Difference, but I'm happy you realize she didn't deserve it. I think giving them a choice of alternates and asking them to fit your party in is very fair, I think they should have worked with you to find something reasonable.

 

[drizgirl]

I've never seen an empty table at several places where I've had a meal..yet I still was able to change my time. I've also shown up 5 minutes before check in and waited 45 minutes past my reservation time to be seated. So maybe that's why they're not empty? Because they pre planned a little flexibility? Also, People do cancel reservations, even pre paid ones. Again, based on what I was told and what sounds logical I can't see a restaurant having no wiggle room at all.

Have you eaten at CRT? It's handled very differently from a typical restaurant, even a high profile one. It is completely seated, princesses make the rounds, then completely empties before the next cycle. You can't just "squeeze" extra people in.

 

[MichWolv]

Honest question, Did you expect her to say "yes" to attending the event? Or were you joking.

Neither.

I did not expect her to say yes. However, I sometimes ask for things I don't expect to get -- don't you? She asked what would make it right. I gave her two solutions that were honest answers to her question. Neither were jokes. One was much more likely to happen than the other, but neither were jokes.

 

[peter11435]

Have you eaten at CRT? It's handled very differently from a typical restaurant, even a high profile one. It is completely seated, princesses make the rounds, then completely empties before the next cycle. You can't just "squeeze" extra people in.

This is certainly not how they handled things when I last ate there three years ago. They definetely did not completely empty before they sat additional guests. That is a terribly inefficient way to run a restaurant.

 

[21stamps]

Neither.

I did not expect her to say yes. However, I sometimes ask for things I don't expect to get -- don't you? She asked what would make it right. I gave her two solutions that were honest answers to her question. Neither were jokes. One was much more likely to happen than the other, but neither were jokes.

I wouldn't have thought to ask for that. I guess it would have been awesome if she said "yes" to you though!
I think when dealing with issues you're more likely to get something accomplished when you show a little willingness to be flexible. Once a bad thing happens it can't be undone, anger and lashing out won't fix it...but if you're not angry and lashing out someone may be more willing to help. Not saying that the anger wasn't justified, but count to 10 and then deal with it..as you said, you realized she didn't deserve it..but in that moment of experiencing someone else's anger she probably had less motivation to help you. They're human too.

 

[danlb_2000]

Yep. It's as I suspected and said previously. Maybe a few people unfortunately were able to book when they shouldn't have been..and Disney is finding them replacement times.
It's not the ideal situation, and I'd be annoyed, but it's a far cry from forcing them to eat at a quick service restaurant instead...or even anywhere else. Again, I'm assuming here, but I'm pretty sure based on your post quoting someone effected, that disney will find them alternative times for CRT.

This assumes they were able to find acceptable alternatives for all the guests effected. Considering how much Disney wants people to pre-plan, one change like this can really mess up your plans for an entire visit. If this was something unforeseen I would be a little more accepting of it, but since this appears to be something that Disney had control over, I think it's a much bigger issue.

 

[Cletus]

This is certainly not how they handled things when I last ate there three years ago. They definetely did not completely empty before they sat additional guests. That is a terribly inefficient way to run a restaurant.

That is how it was handled when our family ate there in 2011.

 

[Minnie Mum]

According to various sources... Disney is canceling guest reservations at Cinderella's Royal Table on January 31st so they can host a premium event there for $499pp

Guests get online and call 180 days in advance on the dot to be able to get in this place all to be thrown aside just so they can do something for... yep... you guessed it...the more elite for more money

So those folks that had reservations that will no longer be able to dine there has just a few weeks now to find a new place to dine at, most of which may be full already.

Congratulations Disney.... this is a new low

The entire original post is claiming that tons of poor innocent people have had their dining plans changed..because they all had reservations to a restaurant that closed an hour before their reservation time?. Yeah, that's a little funny to me.

I could see, as someone else stated, maybe a few 8pm times were booked due to a glitch? That could be realistic, I would assume it's a small number if that happened, I'd also assume that Disney would find them another time to do the restaurant. Those are my own assumptions..so can't claim them as facts.

@21 stamps - which one of the posts that I quoted is full of exaggeration and unfounded assumptions? Hmm?
The OP stated that their post was based on reading this on other sites (which were quoted verbatim in later posts).
No where in the OP was it inferred that TONS of people were affected..
We know that at least 30 other parties were similarly affected.
We don't know what the cutoff time for ADRs was, and what the new closing time is for CRT on that night, and I'm not sure what difference this makes to those affected. They still had their pre paid ADR cancelled less than 2 weeks ahead of time.
You assume that this is a glitch? That the computer"knew" at the time of booking that CRT would be unavailable after a certain time on that date, but allowed the booking anyway? Is that also your experience with the ADR system? Or is it more likely that a month ago they dreamed up another upcharge event to begin ASAP and just bumped any affected ADRs.

I get it. I know you've never met an upcharge you didn't love. I know that in your eyes Disney can do no wrong. I know you like to assume that if it's not a big deal to you, then it shouldn't be a big deal to anyone else.

So please forgive me if I assume that this was a royal PITA and an unnecessary stressor for the 30 groups who were affected by Disney's latest money grab. And forgive me for assuming that not all of the 30 groups escalated their problem the way the guest who was quoted did. And forgive me if I assume that not every one of those 30 groups would be at WDW long enough or have paid extra for PHs to enable them to get another CRT reservation on another day (even if it was offered).
Those are my own assumptions, so can't claim them as facts.

 

[peter11435]

That is how it was handled when our family ate there in 2011.

Weird. Seems terribly inefficient.

 

[The_Jobu]

Weird. Seems terribly inefficient.

They have to do it that way to regulate the princess interactions and make sure everyone gets a visit.

 

[asianway]

Ok, Im numb to the new standard of Guest Service at Disney, but lets talk something else.

What components of that event make it worth $500? Im missing something - seems more like a $200 event to me, and that would be high.

 

[marni1971]

Weird. Seems terribly inefficient.

Perhaps it's the last bastion of show before profit.

It's been nine years since we ate there but the same thing happened to us.

 

[Luxe]

Ok, Im numb to the new standard of Guest Service at Disney, but lets talk something else.

What components of that event make it worth $500? Im missing something - seems more like a $200 event to me, and that would be high.

It has the Disney brand on it. Simple as that. Slap the Disney logo on it and the sky is the limit when it comes to pricing.

 

[asianway]

It has the Disney brand on it. Simple as that. Slap the Disney logo on it and the sky is the limit when it comes to pricing.

The extra hours debacle last year proved there are limits.