No, my theory hasn't changed. There is a difference between some CMs knowing what's going on and someone high enough up the food chain to stop it being aware of it and who is doing it.
As for Ramon, if he's not a travel agent as you claim, why does his website state, "We are your Disney Certified Travel Advisors, Personal Concierges and State of Florida Licensed Sellers of Travel." What an odd thing for a not-a-travel-agent to claim. That's a direct quote of the 2nd sentence on the company website's home pape