So some observations...
When is a special assistance pass NOT a Fast Pass? When it is!
I traveled with a family that legitimately needed and used the new "Special Assistance Pass." First, I applaud the "strict" stance the guest relations CM took however did not appreciate the fact that he blatantly lied that it even existed. As another CM was giving one to another family my friends GRCM looked over and kind of smiled with a "I got caught with my hand in the cookie jar" look and got a manager involved. The manager issued the pass and we were on our way. This is where it gets strange and confusing...
Some attractions do not accept the pass and instead issue a time stamped printed "voucher." The voucher is used for various reasons in addition to those who need legitimate assistance. Throw in the entire MyMagic system going down, causing he parks to go back to the old fastpass system and all hell breaks loose. For a system that prides itself on efficiency of line management it is horrible when it goes down. How often does it go down? Once a year would be WAY too often for a system with that kind of price tag. We literally were stuck for an hour and a half and not able to really do anything. They were giving out traditional FastPasses like candy to a limited number of attractions on a pre-determined list. This overwhelmed those attractions and the park began to feel more and more crowded as the minutes ticked. People had no place to go. It was a cluster and the Magic Kingdom was not so magical.
Oh...on top of this...guest relations was giving out "No Strings Attached" vouchers to each guest. THREE VOUCHERS PER GUEST FOR THE TOTAL NUMBER IN THE PARTY. (MyMagic wristband required.) So...let's recap...at any given time you can have:
- The scheduled FastPasses through MyMagic
- Traditional FastPasses due to the system being down
- No Strings Attached FastPass vouchers due to system being down
- Attraction specific vouchers used for whatever the hell they feel like using them for at that time
- Special Assistant Passes
The system has too much pressure on it for it to work the way they intended. On slow days I can see it working better but the days of just going to the park and waiting in lines are over. Done. Never again.
The people who suffer the most from this? Cast Members visiting the park. There was a loophole in the system (since has been "fixed") where CM's could get FastPasses for the total number of comps they had available even if they were not in use. THis was something else that put additional pressure on the system. BTW when I say "pressure" i mean extremely long waits and lines that sit there. Even the FastPass lines not moving was a problem. Maybe this was the perfect storm. I personally feel it is "Welcome to the Walt Disney World Resort" in 2014 and beyond.
Is Disney really a world-wide leader in service or resting on their laurels?
Sure many will say that service at Disney is still better than most other companies. I am beginning to disagree. What caught my eye were the number of Cast Members literally standing around talking to each other. Dozens and dozens of Cast Members in teal/blue shirts in clusters ignoring guests. I asked a few basic questions just to test and 10 times out of 10 they instructed me to go ask elsewhere because they did not know.
I knew a different Disney in a different time where you were not only required but you had the passion to want to help people. If you did not know the answer...you found the answer for the guest. It was never...NEVER..."well, you can go pick up the house phone over by the restrooms and they might have an answer." What?
All Dining Plans are not created equal
Yes, I realize that there is a "quick service" version and a "sit down" version but depending where you stay access is an issue that does not allow you the same benefits if you were on the plan staying at another resort. If you ever use it...really do your homework to get the most out of your money.
Thank you so much for the insult!
Dear GMR CM,
There may have been a place and time where taking a pot shot at Universal in your spiel would have made guests laugh. With recent developments in the theme park industry, mainly Universal, I would be careful bringing up the competition in what you consider a negative light because you just reminded a ride vehicle full of guests that they just wasted $94+ when they could have gone to see the boy wizard down the street.
Sincerely,
Guest who will go to Universal next time
By the way...no one laughed at the joke and we continued our journey into the golden age of Hollywood...with a little dust and non-working effects.
Best attraction by far is sitting in City Hall with a box of popcorn right after MyMagic goes down. Panic like you have never seen it before in your life! I would definitely consider it an "F" ticket for what the "F" is going on?
Changing my avatar as a tribute to
@WDW1974 . Why you ask? Why the hell not?