PhotoDave219
Well-Known Member
Side Tangent:
Remember Sam Lau, the new head of Epcot who was brought in as the new head of transportation and then moved a few months back?
Well turns out he was making waves. Too many waves. He was trying to make too many changes and was pushing for things that would have cost money at the resorts. (Expanded load zones and other stuff) Now this would mean the individual resorts would have to pay for the construction, impacting the bottom line and the GM would no longer be able to save money and impacting his ability to earn a bonus. So they moved him.
Let that be a lesson, GSMs. You make waves, you make changes and they'll move you around.
This is in a nutshell why WDW's management culture is perverted into some sort of bloated, bureaucratic nightmare where its impossible to do anything and all thats important is the bottom line. They have no problem making the guests jump through those same hoops because after all, thats what management is used to doing in a day in, day out basis, so Why should it be any different for the guests? Why improve things for the guests because, after all, isn't getting a managerial bonus the most important thing here?
The culture inside WDW's management needs to change. It needs to be more guest centric. Do away with the bonuses or change the metric on how they're given. Too many peter principle paper pushers decide things rather than executives who are trying to improve and make things better.
If they want to improve the profit margins? Start slashing middle management.....
Okay back to your regularly scheduled Uni/WDW/Star Wars debate....
Remember Sam Lau, the new head of Epcot who was brought in as the new head of transportation and then moved a few months back?
Well turns out he was making waves. Too many waves. He was trying to make too many changes and was pushing for things that would have cost money at the resorts. (Expanded load zones and other stuff) Now this would mean the individual resorts would have to pay for the construction, impacting the bottom line and the GM would no longer be able to save money and impacting his ability to earn a bonus. So they moved him.
Let that be a lesson, GSMs. You make waves, you make changes and they'll move you around.
This is in a nutshell why WDW's management culture is perverted into some sort of bloated, bureaucratic nightmare where its impossible to do anything and all thats important is the bottom line. They have no problem making the guests jump through those same hoops because after all, thats what management is used to doing in a day in, day out basis, so Why should it be any different for the guests? Why improve things for the guests because, after all, isn't getting a managerial bonus the most important thing here?
The culture inside WDW's management needs to change. It needs to be more guest centric. Do away with the bonuses or change the metric on how they're given. Too many peter principle paper pushers decide things rather than executives who are trying to improve and make things better.
If they want to improve the profit margins? Start slashing middle management.....
Okay back to your regularly scheduled Uni/WDW/Star Wars debate....