I’m writing a negative survey to ****’s for the first time. I’m fuming though.
Went into the store because I currently have a ton of coupons, + a $10 reward. T likes the Nike Elite shorts, I don’t like paying for them, but thought I’d check if there was a sale that I could combine with coupons and reward.
No Sale on Nike, but Under Armour was Buy 1 get 1 50% Off.. awesome right?!
I decide to hold on to my $20 off 100.. and use the $10 off $50 plus my $10 Dicks Cash.
Go to the register with 4 items.
Cashier rings up quickly, with my coupons and says- “Your total is $86”
I say “Wait, that can’t be correct. Can you show me the breakdown?”
She huffs and pulls out the tags.. I said “Yes, but they’re buy one get one 50”.
she audibly huffs again, a line is now forming, I’m embarrassed and ask if she can cancel the order and let me look at the clothes, I’ll wait for the other people in line.
She says “I already applied your coupons, you can buy it, then move over there and check your receipt then exchange something if need be.
People in line are staring at me.
I say “OK, that doesn’t sound right, but I’ll do that.”
I pay. Move over. Look at the receipt and tags.
Not one item was 50% off. I had even checked to make sure all of the racks had the sign, and that it wasn’t limited to a specific style.
Go back to the UA section, ask the girl back there, she tells me it doesn’t apply to a specific side of one rack. So.. I grab 2 items that will apply, go back to the front.. ask to exchange.
“I’m sorry, but you’ll only get the ‘return price’ after your coupons.”
Wait, WHAT??!!! You just told me to do this??
I say “I’m not trying to be difficult, but this doesn’t make sense, I told you that I wanted to halt my order, and you know that I didn’t leave the store.”
She turns her face to the register and loudly says “No, you’re not TRYING to be difficult, you ARE being difficult. There’s nothing I can do. I can exchange at this price, or you can keep what you have.”
Long story still long.. I’m furious, basically wasted all of my coupons and earned rewards. It’s $34 difference, but still.. the ONLY reason I chose those items was because I thought I would be saving an additional $34.