I'm sorry! I concur. The weather wasn't nice today, it was another busy busy day, and I'm so so so fed up with the bike store. We ordered DS's bike on good Friday, DH asked when we would get it..if we'd have it by the next Friday. The guy said that, well, maybe, but to allow till the next tuesday because of the Easter weekend. So we waited, and heard nothing, but we had just gotten DD's bike through them 2 weeks before, and something had supposedly gone wrong with the call to tell us it was ready, so we thought maybe the same thing happened with DS's, and I decided to just go by. So we went by on the Wednesday and they said it had just come in the day before, so they hadn't had time to put it together yet. It was in a box...it wouldn't be done before the next day. So I waited until Friday....still nothing. So I called before I left work to pick up DS....figured we could stop on our way home. The guy says that he doesn't really know anything...he can have his colleague call me when he's available in about 30 minutes. But by that time, it would be too late. I'd be on my bike and not able to answer the phone. So then we called again, the next Monday...they are closed on Mondays. So we called Tuesday, and DH was told this guy didn't have access into the files to look up if it was done or not. DH asked for the other guy to call him back. No one called. Friday, DH went by on his way home from picking DS up from chess. The guy says "Oh, we just got this one part in today, so it's not installed yet. DH said they should have at least called us to let us know what was going on! He says "Well, hasn't there been any contact?" DH says, "Not from YOU guys!" and then the other guy that we kept getting on the phone looks all sheepish...he was apparently supposed to call us about the part, but didn't....but then, did he never relay the message for the other guy to call us the week before? So then the guy called on Saturday and asked if we were home, but we were in Eindhoven, an hour and a half away. So he promised to deliver the bike late this afternoon. I worked until 2:30, picked DS up at 3, ran by the doctor's office to get the referral for the autism organization, then went grocery shopping and rushed home so I'd be there when the bike got there. I didn't dare cook, because I can't hear the door if I'm in the kitchen. So I waited and waited...DH got home, still hadn't heard anything. So he calls, they hang up on him "accidentally", he calls back and they say they'll be here in 10 minutes....20 minutes later, they finally bring the bike....and they didn't install the lock we paid for. So now I have to go by tomorrow after work on my way home from picking DS up to have them install this stupid lock that they've had 3 and a half weeks to install, and I don't buy the "It just got here yesterday" excuse. That's nothing but an "Oh, carp....here are the people and we should have had this done.....tell them it just came in". and it's a bit too coincidental that they used that excuse twice, and they couldn't call us to let us know....why? What, your phone only works on incoming calls?? If DS didn't need the bike so desperately, I'd tell them to stuff it and I'd go buy one somewhere else.
Rant over. Thank you for listening.