First, I got an email saying we could bypass resort check-in and go straight to the parks. They had my phone number to text when our room was ready. So, we go to Epcot. MBs won't let us in. CM says we don't have any tickets
Sent us to ticket window. She sent us to guest relations. Very nice CM there after 45 mts tried something that worked. Had to call resort about it too. Somehow our whole trip got erased?! Had to reset pin to charge to our room. Had to go to resort concierge to verify when we head back to resort. Just a pain.
We finally got into Epcot and couldn't charge food
Can you see why we had problems? Needed a drink by this time but held off! Lol
We left and headed to the resort since we hadn't gotten a text that our room was ready and it was near 3:00. Stopped and explained to the lady that greeted us. She said we hadn't checked in and that was the problem. Then why the email saying we could bypass checkin? Another CM apparently checked and said it was fixed. Got in room ok. Or so we thought.
Got into another park ok but couldn't charge again. So headed to guest relations line again. Those lines are never short. We had to start over with pins again and hoped it worked. It did. Never had another problem until last day. It had worked all day until our last park we had park-hopped to and DH's wouldn't let him in.
We have used mbands so many trips and never had this many problems. We are still not sure why it happened.