Hi All! Sorry that I have not been on the boards in a LONG time! It's been crazy here ever since Thanksgiving. And this is a long one, so don't be too mad at me! I need some feedback from those who know best!!
We just got back from WDW and it was a great trip! I'll try to post some of my favorite pics/moments later on.
First, I need your help. In the past, I've stated my concerns for FP+, but have also shared our awesome experiences with it. This trip, not so much: The app was awful - slow, wouldn't load or would load half a page, FPs disappeared but were still there in real life. (And I used their wifi and turned wifi off - no difference. Same on my DH's phone).
My main concern was trying to change a FP while in the parks. And I'll explain as though you all know what I'm talking about and have used it, so I can clarify if needed.
In the beginning of last week, if I chose the option to "change the experience" - the app would give me options for that specific time slot or tell me if nothing was available. Toward the middle of the week, if I chose the same option, it would be very glitchy and eventually do nothing, so I left them alone. (Which led to unused FPs -not cool). At the end of our stay (Wed and Thur), I chose "change the experience" and many options showed up (this should have been a red flag). Well, it would also change the time, without telling you the time until everything was finalized.
For example:
I had Splash Mountain from 1:00 - 2:00 p.m.
It was cold, so we wanted to see what else was available at that time (It was maybe 11:00 a.m. same day)
It showed that we could choose Meet Mickey in Town Square
So I selected this option.
It brought me to the screen that said - "congrats your FP+ has been changed."
However - We now had Meet Mickey at 8:50 p.m. - 9:50 p.m. Which we could not do.
I went to a kiosk and they said - oh it's been that way since January - it just picks a time. Um, no it hasn't and no it didn't.
When I asked - can I see the time choices on my app? The CM said no. I asked, don't they think this is a problem?? He said yes. Once he could see that I knew what I was talking about, he started to change his tone of "This is how it has always been" and told me I could talk to someone at the front of the park at the main FP+ place. Since I didn't want to take the time away from my son and family, I opted to just contact them when we got home, which is where I am now.
How can you plan without seeing the times? What if I had a meal at that time? I'm still frustrated and I hope I'm making sense. I'd like to send a more detailed (and well thought out) email to the powers that be to explain my frustration, but I wanted to get your feedback first.
Also - what email is the best to send my complaint to?
Thanks so much for reading my novelette and for any feedback!!
)
) so that's all I'm going to feel like doing today.
