There is reason to agree with one exception. The infrastructure was needed. It was light years behind the times and even though, and we don't really know this for sure, since theme park business is contingent on so many uncontrollable things, that it didn't help to improve income. It may have been the sales approach for the BOD, but, even the best of imaginations can't see exactly how it was going to turn into more money. Novelty perhaps? I don't care if they tracked me all day and found a way to push an item based on what they evaluated to be my interests. It doesn't sell me a thing until I want to buy it. Do we know for sure if all the upcharge things might have been made easier because of it or not? If it did, then there is an additional source of income that no one of us has even connected to the system, but, I'll bet it is instrumental in the management of those programs. In short we do not know exactly what they are getting out of it, but, even, if it wasn't exactly what they had in mind, they got a new expanded system that was needed. Businesses do not run on attractions alone. To be able to keep all that upcharge along with regular information on a single wrist band, has to be a plus not only in efficiency, but, in novelty and control. Even the ending cost was and has been pure speculation. No one person, even within the Disney Company (other then Iger and he's not talking) has complete access to all cost numbers, so accuracy in reporting that is iffy at best.
I will agree that until very recently Iger and Co. have done very little to help the domestic parks, but, it would be easy to see where the investments have been going. Not good for our local parks, but, overall company investment has been defaulted to the overseas investments as far as we can tell with the number one Disney park holding it's own until recently. Now the needed to concentrate on this side of the ponds. Took a little long to figure out that they needed to do something, but, they finally did. Now we see how or if they continue steady improvements or go back to the old ways. Forget about the money spent on that infrastructure, it was needed and not anyplace within the budgets of P&R other then overhead with possible returns. It would not have been spent on anything else. It is usually a completely different line item within the company wide budget.