Spirited News, Observations & Thoughts IV

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Disneyhead'71

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They have nothing new or exciting to promote and that comes across in the increasingly shallow, desperate and empty publicity campaigns.
They have the new Princess Fairy Tale Hall! And TDO pitted those poor Princesses up against Megatron and Optimus Prime. It didn't turn out well. (Btw, who wouldn't kill to see a M&G with Megatron is a yellow Belle ball gown?)
Next year some nasty little Goblins are gonna kick the living crap out of those poor little 7 Dwarves.
 
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dhall

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WDW1974

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Original Poster
Glad you enjoyed cruising with Karl. I just took my first Disney cruise and loved it, despite the lack of celebrity encounters.
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(I booked my cruise partly at the suggestion of an extremely fanboyish Disney friend -- one who generally has pretty good taste, despite supposedly having taken a cruise with his attorney once!)

I was surprised to read a number of negative reviews of the refurbished Disney Magic on another site, especially since said site is largely known for its rose-colored views of all things Disney. Other than an isolated water leak in a public restroom, I didn't encounter any problems during my Magic cruise at all. My stateroom was impeccable; everything was fresh and new, and the bed was frankly one of the most comfortable I've ever had in a public accommodation.

The service was top-notch across the board, with my servers in the main dining rooms and in Palo being both friendly and highly competent. It was a stark contrast to most of the CMs I encountered in WDW earlier in my trip, who often seemed overwhelmed by the late October crowds, especially at Food & Wine.

The food on the Magic was also a very pleasant surprise. Other than a filet at Palo that didn't quite measure up (come to think of it, the chef's response was also somewhat less than I'd expected, but it wasn't a substantial blemish on the sailing as a whole), the food I had was excellent, and well above par in relation to comparable WDW restaurants. In particular, I loved the South American menu at Carioca's -- and probably tried a third of the offerings. For those with a sweet tooth, do not miss the (non-alcoholic) cocktail named after Panchito, or the signature ice cream sundae -- probably the best Disney sundae I've ever had.
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I hope DCL keeps Carioca's menu around, but I suspect its relatively "exotic" nature will lead it to be genericized sooner rather than later.

Probably the biggest surprise to me was the high quality of the live shows. Dreams was amazing, and Walt Disney: The Dream Goes On and Twice Charmed weren't far behind.
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To be honest, I thought the caliber of the performers and the quality of the sets and effects were noticeably higher than those of any live show at WDW (or DL, for that matter).

And the new Drawn to Magic show at Animator's Palate -- which included sketches from the yet-to-be-released Frozen -- encompassed a large number of movies from Disney's long history in animation. It made me realize just how many memorable stories, characters, and songs the Disney company has introduced to the world over the years -- and I felt a twinge of sadness when I thought of the recent trend of the company's focus on acquiring IP (Marvel, Star Wars) rather than wholly generating it.

I'm generally a pretty demanding consumer when it comes to Disney, and I was surprised at how positive my Magic cruise was -- I even booked a future cruise while I was still onboard. But the extent to which I was impressed by DCL was a bit of a double-edged sword: it rekindled my faith in Disney as a company that can still put out product of the highest quality, but it harshly reminded me of just how little the company cares about its supposed "flagship" resort. The difference between WDW and DCL is like night and day. I strongly suspect that far more of my time (and money) will be spent on the latter in the upcoming years...

(And your seeing a fox in urban Miami doesn't surprise me... there's plenty of amazing wildlife in South Florida. I saw a flock of flamingos in flight in Miami on the last day of my trip... it was a wonderful and perfectly appropriate way to cap off a visit with a couple of very good friends.)

I also heard about some complaints about the MAGIC. Even Mrs. Ricky's husband made a comment about enough not being done. As someone who has taken the ship four times, more than any other ship at sea, I'd strongly disagree. The ship looks great and I saw very few places that i could really complain about.

Sure, it doesn't have the bells and whistles of the Dream and Fantasy, but some of us don't believe bigger is always better. The first time I sailed the Magic, I thought she was the perfect ship. Nothing has changed my mind.

Perfect size. Beautifully designed and detailed.

Service on DCL is truly top flight. What many fail to understand is that this is the way things used to be at WDW. Smiling, friendly, English-speaking CMs who didn't look away when you passed them and would ask how your day was and if they could do anything to improve it. I say that because I think some folks might point out that the vast majority of DCL crewmembers come from countries that are not the USA and blather on that it is a foreign deal to give a damn about providing truly exemplary service. It isn't. Workers have to want ... To be inspired ...to be incentivized to providing world class guest service. DCL does. WDW does not.

Watch how many CMs at WDW will avoid making eye contact with you.

The food on the Magic was wonderful and I know a thing or two about eating and my traveling companion has no problem consuming 18,000 calories at one seating. Not a bad meal. I also was impressed by Carioca's ....the food there actually greatly surprised me by how fresh it was and now different the menu was.

Entertainment was typically top notch, even if none of the shows were new to me. No dogs on this ship like Toy Story The Musical.

I am just amazed that the same company and the same group of tired bottom-line is the only thing that matters execs runs both DCL and WDW. I have to believe the profit margins are so great on DCL's fleet that they keep the quality so high there. Wonder how that will work with six ships sailing versus four ...
 

WDW1974

Well-Known Member
Original Poster
If you were also on the Halloween sailing of the Magic, I'd be curious to hear your thoughts on the Halloween festivities. Personally, I was hoping there would be more, but I suppose DCL saved the really good stuff for the special Dream sailings.

I was impressed, however, by how many guests were dressed up for the holiday. I was particularly amused by the creativity of some of the adult costumes. I saw one guy who was apparently dressed as some sort of overzealous Disney fanboy -- decked head to toe in Disney attire; wearing a lanyard festooned with pins; and carrying around both a Vinylmation and some sort of flashing, light-up toy.
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... at least I hope that was a costume!
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I thought it was fine for a first effort. A bit surprised that Disney hasn't done these cruises before. I certainly wouldn't take one just for what was offered (not much). It wAs weird also that they made oct. 30th into the de facto holiday since the 31st was the last day of the cruise.

I think we both saw the same dude!!! Tiki bird shirt? MK and EPCOT guide maps? He was a bit scary looking and I have the feeling he was 'special' and not really dressed for the holiday. But that is a large part of the demos that Disney attracts nowadays. He probably has a blog or contributes to a Lifestyler site.
 

WDW1974

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Original Poster
I couldn't agree more ... DCL, is a premium product, and it has either met or exceeded the level of service and detail that WDW was in it's prime. I have often said, at guest relations or to any Management level CM that is within earshot, that whomever is running the Cruise Line needs to take over the Orlando property and return it to it's former glory.

My wife and I have 2 cruises booked for next year, one on the Magic and the other the Fantasy, we are likely going to sell our DVC points next year to put twoards a third cruise, ... yeah, the DCL is that good.

Thing is, they are the same people.

Karl Holz was EPCOT VP. Then he was Sr. VP of Ops for the entire resort under Al Weiss (sorta what Georgie K's job has morphed into). Later he was Euro Disney head. Both resorts didn't exactly improve on his watch and he remains one of Disney's weakest heads in many aspects.

there is simply a different culture ensconced at DCL than there is at WDW ... The suits truly are interchangeable.
 

WDW1974

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Original Poster
I posted this on another thread too, but our local Oldies radio station is playing nothing but Christmas music already. Turkey before tree!!!

That stuff just really bothers me. I am not thinking about Christmas when it isn't even Veteran's Day yet.

And to those selfish, mentally ill people who will shop on Turkey Day now, meaning millions more Americans will be forced to work, I just say you sicken me to the core of my being.
 

tissandtully

Well-Known Member
That stuff just really bothers me. I am not thinking about Christmas when it isn't even Veteran's Day yet.

And to those selfish, mentally ill people who will shop on Turkey Day now, meaning millions more Americans will be forced to work, I just say you sicken me to the core of my being.

Yeah, there's just something so wrong about skipping what used to be a day with family to celebrate rampant consumerism. Sigh.
 

sweetpee_1993

Well-Known Member
I also heard about some complaints about the MAGIC. Even Mrs. Ricky's husband made a comment about enough not being done. As someone who has taken the ship four times, more than any other ship at sea, I'd strongly disagree. The ship looks great and I saw very few places that i could really complain about.

Sure, it doesn't have the bells and whistles of the Dream and Fantasy, but some of us don't believe bigger is always better. The first time I sailed the Magic, I thought she was the perfect ship. Nothing has changed my mind.

Perfect size. Beautifully designed and detailed.

Service on DCL is truly top flight. What many fail to understand is that this is the way things used to be at WDW. Smiling, friendly, English-speaking CMs who didn't look away when you passed them and would ask how your day was and if they could do anything to improve it. I say that because I think some folks might point out that the vast majority of DCL crewmembers come from countries that are not the USA and blather on that it is a foreign deal to give a damn about providing truly exemplary service. It isn't. Workers have to want ... To be inspired ...to be incentivized to providing world class guest service. DCL does. WDW does not.

Watch how many CMs at WDW will avoid making eye contact with you.

The food on the Magic was wonderful and I know a thing or two about eating and my traveling companion has no problem consuming 18,000 calories at one seating. Not a bad meal. I also was impressed by Carioca's ....the food there actually greatly surprised me by how fresh it was and now different the menu was.

Entertainment was typically top notch, even if none of the shows were new to me. No dogs on this ship like Toy Story The Musical.

I am just amazed that the same company and the same group of tired bottom-line is the only thing that matters execs runs both DCL and WDW. I have to believe the profit margins are so great on DCL's fleet that they keep the quality so high there. Wonder how that will work with six ships sailing versus four ...

Six ships vs. four, huh? Do tell.....

The way the "suits" at WDW who walk around act towards guests is something my husband noticed many years ago. They go out of their way to NOT ackowledge guests. Like you said, they won't even look at you. And, just as you stated, the officers on the ships are mostly the polar opposite. They look you in the eye, smile, greet you, even stop to talk to you. On many occasions we've passed even the captain in our wanderings and he was every bit as friendly and welcoming. I'm quite sure the man had far more important things to be doing, too. I also love that DCL facilitates informational as well as friendly opportunities to meet the officers onboard. From the Captain's Gala to the Captain's Signing events. These are a wonderful opportunity to meet people that FANS find intriguing. It acknowledges interest in more than just the surface. I've only attended one Gold/Platinum Castaway Club reception but it also was a wonderful opportunity to chat with officers. We were completely okay to ask whatever questions came to mind. They may not always be able to answer as in-depth as we'd like but at least we had a person to discuss things with, be it concerns or simply to offer our thanks for a job well done. It's refreshing.

You can't really knock the CMs for their indifference and distaste towards guests. What do you expect? It's the attitude that starts at the top and carries all the way down to the front line. I suppose one could say "kudos for consistancy".
 

sweetpee_1993

Well-Known Member
That stuff just really bothers me. I am not thinking about Christmas when it isn't even Veteran's Day yet.

And to those selfish, mentally ill people who will shop on Turkey Day now, meaning millions more Americans will be forced to work, I just say you sicken me to the core of my being.

I'll be out of the country on Turkey Day. Just sayin'....
 

tissandtully

Well-Known Member
Six ships vs. four, huh? Do tell.....

The way the "suits" at WDW who walk around act towards guests is something my husband noticed many years ago. They go out of their way to NOT ackowledge guests. Like you said, they won't even look at you. And, just as you stated, the officers on the ships are mostly the polar opposite. They look you in the eye, smile, greet you, even stop to talk to you. On many occasions we've passed even the captain in our wanderings and he was every bit as friendly and welcoming. I'm quite sure the man had far more important things to be doing, too. I also love that DCL facilitates informational as well as friendly opportunities to meet the officers onboard. From the Captain's Gala to the Captain's Signing events. These are a wonderful opportunity to meet people that FANS find intriguing. It acknowledges interest in more than just the surface. I've only attended one Gold/Platinum Castaway Club reception but it also was a wonderful opportunity to chat with officers. We were completely okay to ask whatever questions came to mind. They may not always be able to answer as in-depth as we'd like but at least we had a person to discuss things with, be it concerns or simply to offer our thanks for a job well done. It's refreshing.

You can't really knock the CMs for their indifference and distaste towards guests. What do you expect? It's the attitude that starts at the top and carries all the way down to the front line. I suppose one could say "kudos for consistancy".

As someone who is taking their first DCL trip in January on the Fantasy, the rave about the staff on DCL is what made me want to go. Looking forward to not get blank stares about simple issues, like I do at WDW.
 

71jason

Well-Known Member
Just a random Spirited complaint --and WDW is certainly part of the rule here and not the exception -- but starting Christmas a week after Halloween just seems so wrong.

On the one hand, I'm sympathetic to Wal-Mart, Target, etc. setting up their seasonal displays around November 1. Most people decorate before the end of the month, so why stock random merch to replace it in a week, two at most? No problem with trees, ornaments, lights, decor, that sort of thing.

Where I draw the line is shopping centers putting up exterior decorations that early--or CVS having a display of Christmas candy meant to be given as a gift--or playing Christmas music in stores. (My best friend manages a major clothing retailer, he turned the music off Saturday night rather than force customers to listen to corporate's piped-in Christmas loop.) It seems there can be degrees--just because Target is selling trees, why do Publix and Walgreens feel they have to go 100% holiday mode?
 

wogwog

Well-Known Member
As someone who is taking their first DCL trip in January on the Fantasy, the rave about the staff on DCL is what made me want to go. Looking forward to not get blank stares about simple issues, like I do at WDW.
DCL is like a Tardis to the past of park guest relations and cast member interaction. Cruise number 8 and 9 for the year coming up. I have been to WDW world twice this year. I live minutes from WDW. Those numbers were reversed a few years ago.

Can't wait to eat in Carioca.
 
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