From the article:
“When you're riding with Chinese guests, it’s all oohs and ahs,” Chapek said. “It wildly exceeds everybody’s expectations.”
Wow, I really can't believe he said that. 20 years ago, no shocker, but I didn't think something like that would come out of the mouth of an exec today.
I love it though, because it's honest and feels like it's coming from closer to the heart. It's not coming from an office, it's coming from an experience. It feels real, not like some rehearsed statement, such as "Our Chinese guests have a great enthusiasm for flying over the beautiful sights of their country and the world." Ya know, the kind of thing Bob Iger or any exec today would say.
So I'm not the biggest fan of Chappie, but this makes me like the guy a tad bit more. It's especially refreshing after hearing Bob Iger say clearly rehearsed lines with such little passion in, and about, SDL.
EDIT: he elaborates and kind of justifies what he said with "In China, many guests are familiar with Ferris wheels. They have never conceived of this idea. Guests are blown away." I'm just mentioning that to be fair. Dampens it a bit but I still think his statements are very nice and refreshing.