EPCOT Remy's Ratatouille Adventure coming to Epcot

[DznyGrlSD]

See you September 11th between 7p-8p

 

[wdwmagic]

Ugh. I have a renewal certificate to activate when we arrive on 9/28 so looks like we can’t register. It’s asking me to link a pass.

Yeah sorry to say they have to actually be active

 

[DonaldDoleWhip]

Yeah sorry to say they have to actually be active

Good situation to face now, in case Tron and Guardians offer a similar preview!

Not guaranteed, considering Ratatouille’s extended completion period, but still.

 

[Gillyanne]

When I log into my account, it's my mom's name that comes up as the "primary" and then my Step Dad and Niece as the registered guests. I'm no where to be found on the list. As far as I know I have a valid pass (not a certificate, it has a 1 year expiration from the day I got it), but I haven't used it since I picked it up again (but that was also in person where they verified my address etc) I at least booked them, but I hope I can get myself on there somehow

ETA: my AP Affiliation MB is available to pick up too, wasn't that usually only available once the pass was active? or was it as long as you had a certificate?

 

[IanDLBZF]

Trying to get in and getting...
"
Unfortunately, we did not find events that meet your criteria at this time due to one or more of the following reasons:

• You have already made a reservation for this event
• Your pass type or the pass type of someone on your Registered Guest list isn't eligible for this event
• Your party size is too large
• The event is sold out

Please check pass types and try adjusting your party size, Guest list and/or event date."
Can't get past the first step! GRRRRRR!

 

[correcaminos]

That's odd. We both have Gold Passes and I was able to book us for 9/18 (Sat).

We're gold and we got the 11th. Maybe they were just sold out by the time they looked?

 

[donsullivan]

Trying to get in and getting...
"
Unfortunately, we did not find events that meet your criteria at this time due to one or more of the following reasons:

• You have already made a reservation for this event
• Your pass type or the pass type of someone on your Registered Guest list isn't eligible for this event
• Your party size is too large
• The event is sold out

Please check pass types and try adjusting your party size, Guest list and/or event date."
Can't get past the first step! GRRRRRR!

I ran into this because it automatically assigned everyone in my Planning Party with an AP as Guests. All of them already had reservations so I had to manually remove them as Guests so I could move to the next step.

 

[IanDLBZF]

I ran into this because it automatically assigned everyone in my Planning Party with an AP as Guests. All of them already had reservations so I had to manually remove them as Guests so I could move to the next step.

The same thing happens with me.

 

[IanDLBZF]

I ran into this because it automatically assigned everyone in my Planning Party with an AP as Guests. All of them already had reservations so I had to manually remove them as Guests so I could move to the next step.

Tried that and it didn't work.

 

[donsullivan]

Tried that and it didn't work.

So if you removed everyone else it showed, it still didn't let you move forward? If that's the case then the issue is likely the system believes your AP does not meet the eligibility requirements. Everything indicates you can only have one guest and both parties must have passes that are activated as of today and are eligible for admission to the park on the date of the preview.

For example in my case, my currently active AP expires on 9/8, but Ive already renewed it for another year (thru 2022) and it allowed me to book my preview on the new AP that isn't yet in effect until my current one expires.

 

[IanDLBZF]

So if you removed everyone else it showed, it still didn't let you move forward? If that's the case then the issue is likely the system believes your AP does not meet the eligibility requirements. Everything indicates you can only have one guest and both parties must have passes that are activated as of today and are eligible for admission to the park on the date of the preview.

For example in my case, my currently active AP expires on 9/8, but Ive already renewed it for another year (thru 2022) and it allowed me to book my preview on the new AP that isn't yet in effect until my current one expires.

Yes that's right. I am Platinum myself and it doesn't expire until June. So what do I do now????

 

[donsullivan]

Yes that's right. I am Platinum myself and it doesn't expire until June. So what do I do now????

If you pull everyone out and even you can't make it, and the event isn't already full (a real possiblity) only Disney will be able to fix it.

 

[IanDLBZF]

If you pull everyone out and even you can't make it, and the event isn't already full (a real possiblity) only Disney will be able to fix it.

So call?

 

[IanDLBZF]

If you pull everyone out and even you can't make it, and the event isn't already full (a real possiblity) only Disney will be able to fix it.

And I'm not getting something that says "Thanks for your interest, this event is sold out."

 

[donsullivan]

So call?

Yes

 

[AshaNeOmah]

Sure would be nice if, you know, we could buy an Annual Pass.

 

[disneygeek90]

We're gold and we got the 11th. Maybe they were just sold out by the time they looked?

I was in about 9:30, so maybe just some weird luck. Either way, it won't be hard for me to get there after work on a Friday.

 

[IanDLBZF]

Yes

Going to all circuits are busy.

 

[Gillyanne]

Going to all circuits are busy.

Maybe you can stalk the contact us page for the chat? I first sent an email (regarding only me being MIA when trying) but then waited for the chat to also become available. Currently in chat seeing if they can get me added to the family reservation, so far they did not say "no" from the get go

 

[donsullivan]

Going to all circuits are busy.

Not surprising. Every event like this flood their contact centers.