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EPCOT Remy's Ratatouille Adventure coming to Epcot

IanDLBZF

Well-Known Member
Maybe you can stalk the contact us page for the chat? I first sent an email (regarding only me being MIA when trying) but then waited for the chat to also become available. Currently in chat seeing if they can get me added to the family reservation, so far they did not say "no" from the get go 🤞
Chat seems to be saying all cast members busy.
 

pdude81

Well-Known Member
Was working for me earlier but we won't be there in Sept. Only weekdays were available at the time anyway. Good luck to everybody who has a trip planned or is local though!
 

networkpro

Well-Known Member
In the Parks
Yes
I received my invite @ 9:11, but since I'm working, didn't get to it until ~Noon. Fortunately, we'll be there during one of the days listed as open (27th) and already had Dinner reservations at La Hacienda de San Angel in Epcot. I signed up and got confirmation in just a few minutes. Looking forward to it.

I hope everyone whos trying is successful in getting a slot.
 

IanDLBZF

Well-Known Member
Small update: My chat agent needed to connect w/ someone at AP services, said it's currently 45 minute wait on chat, and 131 on phone (not sure if that translates to other departments though)
Any update? I'm still having the same issue. What do I need to do?
 

IanDLBZF

Well-Known Member
Small update: My chat agent needed to connect w/ someone at AP services, said it's currently 45 minute wait on chat, and 131 on phone (not sure if that translates to other departments though)
I'm in chat on the MDE app and "Thank you for your message. A Cast Member will be with you as soon as they become available." And also "Thank you for your patience, we've received your message."
 

Ausdaddy

Active Member
I just got through on chat. I was told the pass linkage issue is known by IT and they are trying to fix it. They said many passholders are affected. Can't speak to it's accuracy.
 

aladdin2007

Well-Known Member
what a mess, it will only let pick one family member (my mom) but not myself even though Im the primary account holder, and wont let me choose any guest or other passholder member and we all have the same pass type etc and active..and they arent taking phone calls.
 

Gillyanne

Well-Known Member
Any update? I'm still having the same issue. What do I need to do?

About 5 minutes ago my chat agent said he got connected to them, 3 minutes ago "almost done" but still waiting; hopefully we get done and this frees up one additional agent to move through.

Those "waiting' Messages seem to come up every 2 minutes, I guess just to keep the engaged? but at least you're in the chat queue
 

IanDLBZF

Well-Known Member
About 5 minutes ago my chat agent said he got connected to them, 3 minutes ago "almost done" but still waiting; hopefully we get done and this frees up one additional agent to move through.

Those "waiting' Messages seem to come up every 2 minutes, I guess just to keep the engaged? but at least you're in the chat queue
I'm using Chat in MDE and still waiting.
 

donsullivan

Premium Member
what a mess, it will only let pick one family member (my mom) but not myself even though Im the primary account holder, and wont let me choose any guest or other passholder member and we all have the same pass type etc and active..and they arent taking phone calls.
If I'm reading the text posted earlier (Important Information about Registration) correctly, you can only have a maximum of 2 pass holders on any one reservation. If you're trying to do more than 2, that might be what is wrapping things up.


*If a Passholder would like to register a Guest to
accompany them, that Guest must also have a valid
Platinum Plus, Platinum, Gold, Silver, Theme Park
Select, Weekday Select, or Epcot After 4 pass, be
listed on your Family & Friends list and have opted
to share All My Plans" with you.
 

Ausdaddy

Active Member
About 5 minutes ago my chat agent said he got connected to them, 3 minutes ago "almost done" but still waiting; hopefully we get done and this frees up one additional agent to move through.

Those "waiting' Messages seem to come up every 2 minutes, I guess just to keep the engaged? but at least you're in the chat queue
that's so strange. I got in the queue well after you. Took about 3 minutes. I got one waiting message. I entered through the web.
 

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